Acadia Pharmaceuticals Inc.
Senior Family Access Manager - Gulf Coast
Acadia Pharmaceuticals Inc., Atlanta, Georgia, United States, 30383
About Acadia PharmaceuticalsAcadia is advancing breakthroughs in neuroscience to elevate life. For 30 years we have been working at the forefront of healthcare to bring vital solutions to people who need them most. We developed and commercialized the first and only FDA-approved drug to treat hallucinations and delusions associated with Parkinson's disease psychosis and the first and only FDA-approved drug for the treatment of Rett syndrome. Our clinical-stage development efforts are focused on Prader-Willi syndrome, Alzheimer's disease psychosis and multiple other programs targeting neuropsychiatric symptoms in central nervous system disorders. For more information, visit us at
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X .Seeking Talent Near: Atlanta, GA; Birmingham, AL; Savannah, GAProvide expert field-based access and reimbursement support. Responsible for serving as a dedicated point of contact to healthcare providers and Rett families for their on-label Trofinetide access related questions in his/her geographic territory. The role acts as an integral liaison between HCP, patient families, hub/specialty pharmacy, and payers. The FAM will act as the subject matter expert for other Acadia Commercial, Medical and Advocacy team members. The FAM will be responsible for the continued development and evolution of the FAM organization and Patient Support Services as a whole. The FAM is a non-demand generation role within Acadia.Primary Responsibilities:
Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solvingEducate healthcare providers and patient families on navigating the patient access processProactively work with assigned Center of Excellence (COE) and HCP accounts to build and maintain Trofinetide access related knowledgeWork seamlessly and in coordination with Acadia customer support services, hub/specialty pharmacy, and other field teams while supporting patient accessEscalate local payer issues to Family Access leadershipCondense complex issues into simple solutions by working with cross-functional peers to improve the customer experience, educate providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelinesDemonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in assigned territoryProvide in-service to COE and community physician offices on all aspects of the prescription process including but not limited to; prior authorization requirements, hub/specialty pharmacy process and patient family resourcesCommunicate with patient families and Care Givers, to help navigate and clarify access questionsProvide expertise on region specific plans, local Medicaid plans and challenging national plans to FAM team members and commercial partners in tandem with FAM leadershipServe as subject matter expert driving partnership opportunities, problem solving solutions and implementation of strategic initiativeIdentify and execute on opportunities to provide leadership within the FAM team and cross functionallyProvide formal mentorship with new FAM team membersProvide informal mentorship and development opportunities to cross functional colleagues interested in Patient Support ServicesIdentify training and development opportunities related to Patient Support Services and the broader organizationEnsures that all actions, both internally and externally working on Acadia's behalf are in compliance with all laws regulations, policies and demonstrates Acadia valuesEducation/Experience/Skills:
Bachelor's degree and 7 years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with access and reimbursement; MBA is a plus. Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry. Two years (2) of Access or Leadership experience (Market Access, Patient Access, National Accounts, Sales Management and/or Access Leadership. Equivalent combination of relevant education and applicable job experience may be considered.Medicaid expertise strongly preferredProduct Launch experience strongly preferredRare Disease experience strongly preferredAccount Management experience preferredAdvocacy experience preferredStrong background and understanding of field environment in healthcare industryTrack record of increased responsibilitiesStrong history of successful cross functional collaborationDemonstrated success in leading without authorityExperience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferredExemplary interpersonal skillsMust display a patient-centric mentality with a high degree of emotional intelligence and empathyEmpathetic listening skills in order to interact effectively with customersExceptional organizational and time management skillsUnderstand HIPAA rules and regulations related to patient privacyStrong written and verbal communications as well as presentation skillsExcellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power PointAbility to manage expenses within allocated budgetsAdaptable and open to an environment of changeMust be a fast learner, flexible, able to work independently, and able adjustStrong enthusiasm with a drive to succeed within a teamAbility to travel up to 70%, depending on territoryEmployee must be able to meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting.Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds. Ability to travel by car or airplane independently up to 70% of the time and work after hours if required by travel schedule or business issues. This position is geographically based.What we offer you (US-Based Employees):Competitive base, bonus, new hire and ongoing equity packagesMedical, dental, and vision insurance401(k) Plan with a fully vested company match 1:1 up to 5%Employee Stock Purchase Plan with a 2-year purchase price lock-in15+ vacation days14 paid holidays plus one floating holiday of your choice, including office closure between December 24th and January 1st10 days of paid sick timePaid parental leaveTuition assistance
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Acadia.com
and follow us on
and
X .Seeking Talent Near: Atlanta, GA; Birmingham, AL; Savannah, GAProvide expert field-based access and reimbursement support. Responsible for serving as a dedicated point of contact to healthcare providers and Rett families for their on-label Trofinetide access related questions in his/her geographic territory. The role acts as an integral liaison between HCP, patient families, hub/specialty pharmacy, and payers. The FAM will act as the subject matter expert for other Acadia Commercial, Medical and Advocacy team members. The FAM will be responsible for the continued development and evolution of the FAM organization and Patient Support Services as a whole. The FAM is a non-demand generation role within Acadia.Primary Responsibilities:
Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solvingEducate healthcare providers and patient families on navigating the patient access processProactively work with assigned Center of Excellence (COE) and HCP accounts to build and maintain Trofinetide access related knowledgeWork seamlessly and in coordination with Acadia customer support services, hub/specialty pharmacy, and other field teams while supporting patient accessEscalate local payer issues to Family Access leadershipCondense complex issues into simple solutions by working with cross-functional peers to improve the customer experience, educate providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelinesDemonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in assigned territoryProvide in-service to COE and community physician offices on all aspects of the prescription process including but not limited to; prior authorization requirements, hub/specialty pharmacy process and patient family resourcesCommunicate with patient families and Care Givers, to help navigate and clarify access questionsProvide expertise on region specific plans, local Medicaid plans and challenging national plans to FAM team members and commercial partners in tandem with FAM leadershipServe as subject matter expert driving partnership opportunities, problem solving solutions and implementation of strategic initiativeIdentify and execute on opportunities to provide leadership within the FAM team and cross functionallyProvide formal mentorship with new FAM team membersProvide informal mentorship and development opportunities to cross functional colleagues interested in Patient Support ServicesIdentify training and development opportunities related to Patient Support Services and the broader organizationEnsures that all actions, both internally and externally working on Acadia's behalf are in compliance with all laws regulations, policies and demonstrates Acadia valuesEducation/Experience/Skills:
Bachelor's degree and 7 years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with access and reimbursement; MBA is a plus. Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry. Two years (2) of Access or Leadership experience (Market Access, Patient Access, National Accounts, Sales Management and/or Access Leadership. Equivalent combination of relevant education and applicable job experience may be considered.Medicaid expertise strongly preferredProduct Launch experience strongly preferredRare Disease experience strongly preferredAccount Management experience preferredAdvocacy experience preferredStrong background and understanding of field environment in healthcare industryTrack record of increased responsibilitiesStrong history of successful cross functional collaborationDemonstrated success in leading without authorityExperience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferredExemplary interpersonal skillsMust display a patient-centric mentality with a high degree of emotional intelligence and empathyEmpathetic listening skills in order to interact effectively with customersExceptional organizational and time management skillsUnderstand HIPAA rules and regulations related to patient privacyStrong written and verbal communications as well as presentation skillsExcellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power PointAbility to manage expenses within allocated budgetsAdaptable and open to an environment of changeMust be a fast learner, flexible, able to work independently, and able adjustStrong enthusiasm with a drive to succeed within a teamAbility to travel up to 70%, depending on territoryEmployee must be able to meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting.Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds. Ability to travel by car or airplane independently up to 70% of the time and work after hours if required by travel schedule or business issues. This position is geographically based.What we offer you (US-Based Employees):Competitive base, bonus, new hire and ongoing equity packagesMedical, dental, and vision insurance401(k) Plan with a fully vested company match 1:1 up to 5%Employee Stock Purchase Plan with a 2-year purchase price lock-in15+ vacation days14 paid holidays plus one floating holiday of your choice, including office closure between December 24th and January 1st10 days of paid sick timePaid parental leaveTuition assistance
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