Oregon State Government Jobs
Service Desk Technician (Information Systems Specialist 4)
Oregon State Government Jobs, Salem, Oregon, us, 97308
Initial Posting Date:
10/25/2024Application Deadline:
11/11/2024Agency:
Water Resources DepartmentSalary Range:
$4,741 - $7,170Position Type:
EmployeePosition Title:
Service Desk Technician (Information Systems Specialist 4)Job Description:The Oregon Water Resources Department has an exciting job opportunity on our Information Services team for a Service Desk Technician! If you are a service-oriented Information Technology professional and enjoy having a wide range of tasks throughout your day while providing effective and efficient customer service, then this could be the position for you!
Working Title:
Service Desk TechnicianClassification:
Information Systems Specialist 4Position Type:
Permanent, Full-TimeRepresentation:
SEIUFLSA Status:
Non-Exempt, Eligible for OT in the form of compensatory time with manager approvalMonthly Compensation:
The monthly salary range before PERS* will be $4,741-$7,170 | after PERS* will be $5,072-$7,665. This is salary range 25.Work Location:
North Mall Office Building, 725 Summer St. NE Suite A, Salem Oregon 97301.Hybrid/Remote Work eligible based on business need.About the Oregon Water Resources Department
The Oregon Water Resources Department is committed to creating a workplace culture that understands and appreciates differences among people and is welcoming and inclusive to all. By fostering fairness and equity in its work culture, the Department strives to improve services for all Oregonians. We acknowledge that not all people have experienced equitable opportunities or fair treatment. We are committed to increasing our awareness and understanding of historic injustices and building a foundation for meaningful change. We value a wide range of professional and lived experiences, and people of underrepresented communities are strongly encouraged to apply.Our VisionThe vision of the Oregon Water Resources Department is to assure sufficient and sustainable water supplies are available to meet current and future needs.Core ValuesIntegrity
– We are accountable for all that we do. We act with honesty and promote transparency.Service
– We are dedicated to providing outstanding service and treating everyone equitably in our management and stewardship of state resources.Technical Excellence
– We base our resource decisions on law, science, and expertise.Teamwork
– We are united in our mission, relying on one another and working together with the communities we serve.Forward-Looking
– We seek innovative and practical solutions to the water challenges of today and tomorrow.About our TeamThe Information Services section is a relatively small but mighty team of professionals who are critical to the optimal functioning of the Department. The team is comprised of three-sections: 1) Application Development 2) Service Desk 3) Network, Systems, and Data.About the Position
The primary purpose of this position is to provide desktop administration and support to agency staff. This position resides in the service desk unit which acts as a single point of contact between the Information Technology (IT) organization and the business for all incident reports, service requests, change notifications, and any other necessary communications. This position will provide customer assistance and day to day operations around desktop, networking, and software support. This position also works on technical support on a variety of technologies under the guidance of the agency’s Systems Administrator, Database Administrator and Service Desk Administrator.Minimum Qualifications
Three (3) years of information systems experience in:Direct customer facing IT Support on networking issues, hardware and software issuesORAn Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;AND One (1) year of information systems experience in:Direct customer facing IT Support on networking issues, hardware and software issues.Preferred Qualifications
Applied understanding of the importance of teamwork and desire to collaborate and contribute to the team’s success.Thorough understanding of desktop computers, local and wide area networks, and general IT operations.Strong active listening, written and verbal communication skills.Experience in operating a ticketing system, remote support tools, and understanding of ITIL fundamentals.Demonstrated success in problem solving, troubleshooting user issues and escalating or resolving based on business priorities.Dedication to customer service and building relationships by providing a user centric approach and offering efficient and effective timely support.Strong desire to learn, modernize, and apply new technical skills or technology enhancements to adapt to the ever-changing IT environment.Demonstrated skill in some programming language.We are most interested in finding the most qualified candidate for the job, and that candidate may not meet every one of our listed preferred qualifications. Lived experience may count towards the preferred qualifications. If you are excited about this position, we encourage you to apply. If you are unsure as to whether you meet the preferred qualifications of this position, please contact us to discuss your application.Working Conditions
Office environment with the following conditions:High volume of quality work must be accomplished within tight timeframes with minimal supervision.Requires concentration while working on highly technical information in an open office environment where there are frequent interruptions.Requires managing multiple and competing priorities.May require irregular work hours, including night and/or weekend work.Requires frequent and extended periods of desktop or laptop computer use.Requires excellent oral and written communications skills.Requires conflict resolution skills.Requires constant use of computer input/output devices.Occasional light lifting of under 50lbs.Occasional travel around the state using a state vehicle. Driver’s License and acceptable driving record required.What’s in it for you?
In addition to offering a culture of care and inclusivity and working among a highly skilled team to dive into meaningful work, we also offer a
competitive benefits package
that includes:Exceptional
medical, vision and dental
plans with employees paying 1 to 5% of the total premium.Leave accrual starting at 8 hours of sick and 8 hours of vacation leave per month, with your vacation leave accruals increasing every 5 years.Access to an additional four days of discretionary leave - 3 days of personal business leave and one day of Governor’s Leave each year.Eleven paid holidays per year.Membership in the
Public Employees Retirement System (PERS)
including a pension and employer contributions to the Individual Account Program.Optional benefits (such as term life insurance, long-term and short-term disability, long-term care, health and dependent care flexible spending accounts, enrollment in the
Oregon Savings Growth Plan
, a deferred compensation program with a wide variety of investment options).The opportunity to receive loan forgiveness under the
Public Service Loan Forgiveness Program
(must qualify).Application Requirements
Please ensure to provide your resume and cover letter for full consideration.Provide a cover letter.Provide a resume.Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application. If you have questions about this job posting, please contact Human Resources at
WRD_DL_HR@water.oregon.gov
.Current State of Oregon employees must apply through your employee Workday account.Important Information
PERS Salary Information* NON-PERS ELIGIBLE (Includes most new hires to state government. Employees typically gain PERS eligibility after six months of state service. PERS ELIGIBLE (Typically current or former employees of Oregon state or local government, public schools, universities, etc.) The salary listed will state base monthly salary, which is BEFORE PERS.AccommodationsIf you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act, we invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions please contact our HR team at
wrd_dl_hr@water.oregon.gov
.Future VacanciesThis applicant pool may be used to fill additional vacancies as they occur over the next three (3) months.Work AuthorizationThe Oregon Water Resources Department does not offer visa sponsorships. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security Form I-9, confirming authorization to work in the United States.VeteransIf you are an eligible veteran and you meet the qualifications, veterans’ preference points will be added to your score. For more information on veterans’ preference points visit
www.oregonjobs.org
and select Veterans resources under Resources. Please do not attach veteran documentation to your initial application, after you have applied you will be sent a task in your Workday account to provide your veteran documentation at that time.Application Review ProcessIn addition to your related work experience and education, we will use both the minimum and desired qualifications above to determine whom to interview. Please make sure all your relevant qualifications are clearly demonstrated in your application materials. Your application materials may be evaluated on spelling, grammar, punctuation, attention to detail, and presentation.The Oregon Water Resources Department is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity.
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10/25/2024Application Deadline:
11/11/2024Agency:
Water Resources DepartmentSalary Range:
$4,741 - $7,170Position Type:
EmployeePosition Title:
Service Desk Technician (Information Systems Specialist 4)Job Description:The Oregon Water Resources Department has an exciting job opportunity on our Information Services team for a Service Desk Technician! If you are a service-oriented Information Technology professional and enjoy having a wide range of tasks throughout your day while providing effective and efficient customer service, then this could be the position for you!
Working Title:
Service Desk TechnicianClassification:
Information Systems Specialist 4Position Type:
Permanent, Full-TimeRepresentation:
SEIUFLSA Status:
Non-Exempt, Eligible for OT in the form of compensatory time with manager approvalMonthly Compensation:
The monthly salary range before PERS* will be $4,741-$7,170 | after PERS* will be $5,072-$7,665. This is salary range 25.Work Location:
North Mall Office Building, 725 Summer St. NE Suite A, Salem Oregon 97301.Hybrid/Remote Work eligible based on business need.About the Oregon Water Resources Department
The Oregon Water Resources Department is committed to creating a workplace culture that understands and appreciates differences among people and is welcoming and inclusive to all. By fostering fairness and equity in its work culture, the Department strives to improve services for all Oregonians. We acknowledge that not all people have experienced equitable opportunities or fair treatment. We are committed to increasing our awareness and understanding of historic injustices and building a foundation for meaningful change. We value a wide range of professional and lived experiences, and people of underrepresented communities are strongly encouraged to apply.Our VisionThe vision of the Oregon Water Resources Department is to assure sufficient and sustainable water supplies are available to meet current and future needs.Core ValuesIntegrity
– We are accountable for all that we do. We act with honesty and promote transparency.Service
– We are dedicated to providing outstanding service and treating everyone equitably in our management and stewardship of state resources.Technical Excellence
– We base our resource decisions on law, science, and expertise.Teamwork
– We are united in our mission, relying on one another and working together with the communities we serve.Forward-Looking
– We seek innovative and practical solutions to the water challenges of today and tomorrow.About our TeamThe Information Services section is a relatively small but mighty team of professionals who are critical to the optimal functioning of the Department. The team is comprised of three-sections: 1) Application Development 2) Service Desk 3) Network, Systems, and Data.About the Position
The primary purpose of this position is to provide desktop administration and support to agency staff. This position resides in the service desk unit which acts as a single point of contact between the Information Technology (IT) organization and the business for all incident reports, service requests, change notifications, and any other necessary communications. This position will provide customer assistance and day to day operations around desktop, networking, and software support. This position also works on technical support on a variety of technologies under the guidance of the agency’s Systems Administrator, Database Administrator and Service Desk Administrator.Minimum Qualifications
Three (3) years of information systems experience in:Direct customer facing IT Support on networking issues, hardware and software issuesORAn Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;AND One (1) year of information systems experience in:Direct customer facing IT Support on networking issues, hardware and software issues.Preferred Qualifications
Applied understanding of the importance of teamwork and desire to collaborate and contribute to the team’s success.Thorough understanding of desktop computers, local and wide area networks, and general IT operations.Strong active listening, written and verbal communication skills.Experience in operating a ticketing system, remote support tools, and understanding of ITIL fundamentals.Demonstrated success in problem solving, troubleshooting user issues and escalating or resolving based on business priorities.Dedication to customer service and building relationships by providing a user centric approach and offering efficient and effective timely support.Strong desire to learn, modernize, and apply new technical skills or technology enhancements to adapt to the ever-changing IT environment.Demonstrated skill in some programming language.We are most interested in finding the most qualified candidate for the job, and that candidate may not meet every one of our listed preferred qualifications. Lived experience may count towards the preferred qualifications. If you are excited about this position, we encourage you to apply. If you are unsure as to whether you meet the preferred qualifications of this position, please contact us to discuss your application.Working Conditions
Office environment with the following conditions:High volume of quality work must be accomplished within tight timeframes with minimal supervision.Requires concentration while working on highly technical information in an open office environment where there are frequent interruptions.Requires managing multiple and competing priorities.May require irregular work hours, including night and/or weekend work.Requires frequent and extended periods of desktop or laptop computer use.Requires excellent oral and written communications skills.Requires conflict resolution skills.Requires constant use of computer input/output devices.Occasional light lifting of under 50lbs.Occasional travel around the state using a state vehicle. Driver’s License and acceptable driving record required.What’s in it for you?
In addition to offering a culture of care and inclusivity and working among a highly skilled team to dive into meaningful work, we also offer a
competitive benefits package
that includes:Exceptional
medical, vision and dental
plans with employees paying 1 to 5% of the total premium.Leave accrual starting at 8 hours of sick and 8 hours of vacation leave per month, with your vacation leave accruals increasing every 5 years.Access to an additional four days of discretionary leave - 3 days of personal business leave and one day of Governor’s Leave each year.Eleven paid holidays per year.Membership in the
Public Employees Retirement System (PERS)
including a pension and employer contributions to the Individual Account Program.Optional benefits (such as term life insurance, long-term and short-term disability, long-term care, health and dependent care flexible spending accounts, enrollment in the
Oregon Savings Growth Plan
, a deferred compensation program with a wide variety of investment options).The opportunity to receive loan forgiveness under the
Public Service Loan Forgiveness Program
(must qualify).Application Requirements
Please ensure to provide your resume and cover letter for full consideration.Provide a cover letter.Provide a resume.Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application. If you have questions about this job posting, please contact Human Resources at
WRD_DL_HR@water.oregon.gov
.Current State of Oregon employees must apply through your employee Workday account.Important Information
PERS Salary Information* NON-PERS ELIGIBLE (Includes most new hires to state government. Employees typically gain PERS eligibility after six months of state service. PERS ELIGIBLE (Typically current or former employees of Oregon state or local government, public schools, universities, etc.) The salary listed will state base monthly salary, which is BEFORE PERS.AccommodationsIf you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act, we invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions please contact our HR team at
wrd_dl_hr@water.oregon.gov
.Future VacanciesThis applicant pool may be used to fill additional vacancies as they occur over the next three (3) months.Work AuthorizationThe Oregon Water Resources Department does not offer visa sponsorships. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security Form I-9, confirming authorization to work in the United States.VeteransIf you are an eligible veteran and you meet the qualifications, veterans’ preference points will be added to your score. For more information on veterans’ preference points visit
www.oregonjobs.org
and select Veterans resources under Resources. Please do not attach veteran documentation to your initial application, after you have applied you will be sent a task in your Workday account to provide your veteran documentation at that time.Application Review ProcessIn addition to your related work experience and education, we will use both the minimum and desired qualifications above to determine whom to interview. Please make sure all your relevant qualifications are clearly demonstrated in your application materials. Your application materials may be evaluated on spelling, grammar, punctuation, attention to detail, and presentation.The Oregon Water Resources Department is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity.
#J-18808-Ljbffr