Contact Center- Genesys Engineer

Role: Contact Center- Genesys Engineer Location: San Antonio, TX Experience: 8-10 Year Duration: 12 Months Role Description: Manage day-to-day operations of the Genesys contact center system. Monitor and analyze call metrics to optimize performance and service levels. Provide technical support and troubleshooting for Genesys applications. Collaborate with IT and other departments to implement system upgrades and enhancements. Train and support contact center staff on Genesys functionalities and best practices. Develop and maintain documentation related to system configurations and processes. Assist in designing and implementing workflows and IVR solutions to improve customer experience. Prepare reports and present findings to management on call center performance. Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.