Municipal Credit Union
Manager, Digital Banking Product Self Service
Municipal Credit Union, New York, New York, us, 10261
About MCU:
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Overview:
The Digital Product Manager is responsible for supporting the "Always Digital" vision, strategy, roadmap, development, and launch of all MCU digital initiatives. Ensures that the Digital Experience delivers premier and robust capability for both the Member and Employee user. Be part of a Digital Team that ensures that members can bank when, where, and how they want across various platforms and devices, and provides for a similar employee experience. The Digital Banking Product Manager will have an "Always Digital" and "Members First" mentality in pursuit of robust, innovative, secure, self-service digital offerings.
Responsibilities :
Specific duties include, but are not limited to, the following:
Oversee the strategy and execution of self-service initiatives on the Alkami platform, ensuring the delivery of a high-quality online experience that supports our self-service business goals.Collaborate closely with cross-functional teams, including Marketing, Strategy, Product, IT to align online experience strategies with overall business objectives.Maintain a hyper-focus on member centric experiences and decision making that are always made with the member's best interest in mind, aiming to provide a consistent and delightful online experience across all digital properties.Collect, synthesize and analyze all voice of the member verbatims from the app stores(Google Play, App Store), Contact Center "expressions of dissatisfaction", Voice of the Member Surveys, Social Media Reviews to proactively address trends.Partner closely with Contact Center and Retail Branch network to ensure all self service transactions are transitioned into the Alkami platform.Responsible for reviewing, evaluating, measuring and optimizing user experience optimization of all self-service products/capabilities and create roadmap with continuous improvement program.Responsible for analyzing metrics and key performance indicators that drive transaction migration to lower cost channels, evaluate return on investments.Stay informed about industry trends, competitor offerings, and emerging technologies.Maintain a hyper-focus on member centric experiences and decision making that are always made with the member's best interest in mind across all digital properties.Provide members with sophisticated and elegant member experiences that deliver on the promise of the MCU brand, while achieving tangible business results, acquire, retain and delight members.Create products and solutions based on needs and understanding of existing and potential members throughout their lifecycle.Incorporate data, research and market analysis to inform product strategies and roadmaps.Partner with cross-functional teams to define digital product roadmap and enhance existing and new products and features.Proactively identify anomalies, document and recommend innovative and efficient solutions.Evangelize product and features to internal and external stakeholders.Ability to breakdown complex business problems and workflows into meaningful components that are understandable by various levels within the company.Evangelize product and features to internal and external stakeholders.Analyze the marketplace, customers, and competitors to determine the right product features and benefits.Previous experience working within an Agile framework to manage projects project, roadmaps and teams.Perform other related duties as requested and special projects as assigned.Requirements :
Bachelor's Degree in a related field or the equivalent work related experience.Strong understanding of digital platforms, ecosystems, APIs and related technologies10+ years of experience in the financial services industry with a thorough knowledge of financial principles, front and back office processing and financial institution regulationsDemonstrable experience working in banking, account opening, online and mobile platformsExperience in defining and building out product roadmap, end-to-end customer experience design, journey mapping and iterative innovation solutionsCollaborative and a passion for digital products - not just the way they work but how they feel to the end user. Deep understanding of customer journeys with proven ability to transform customer needs into actionable product roadmaps and requirementsExperience defining market and product requirements, user research and AB testing, working with engineering organizations to rapidly deliver high-impact capabilities to market in a scrum/agile environmentYou have experience in the Agile Product Development methodologySelf-directed, resourceful, and adept working in ambiguous environmentsPossess exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and conciselyHigh attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervisionExcellent inter-team working skills to develop strong partnership with partner, tech team and operating at leadership levelsAbility to inspire and partner with diverse individuals at all levels of the organization in a diverse, highly cross-functional and matrixed environmentStrong working knowledge of Microsoft Office Suite (including: Excel, Access, PowerPoint, Project, SharePoint and Visio and SQL Server)Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detailTechnologically proficientLeadership Competencies:
Proven ability to manage changeCapacity to take calculated risks and innovateExperience in setting vision and strategyLead by example and encourage team in developing adaptabilitySuccessful in communicating effectivelyPrioritizes developing othersThinking that values diversity and differenceProven ability to build and maintain relationships at all levels of the organizationSkilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work
Why you'll be a good fit:
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following:
Results
- You'll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.
Agility
- You'll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.
Integrity
- You'll act professionally and positively. Build trust, be upfront and communicate thoroughly.
Teamwork
- You'll work to achieve common goals as part of ONE TEAM.
Ownership
- You'll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.
Belonging
- You'll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.
We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.
What we can offer you:
Competitive compensation, medical and dental benefits.
401K with employer match
Flexible paid time off
We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.
Municipal Credit Union (MCU) is an Equal Opportunity Employer.
Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary: $110,000 - $120,000 Annually
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Overview:
The Digital Product Manager is responsible for supporting the "Always Digital" vision, strategy, roadmap, development, and launch of all MCU digital initiatives. Ensures that the Digital Experience delivers premier and robust capability for both the Member and Employee user. Be part of a Digital Team that ensures that members can bank when, where, and how they want across various platforms and devices, and provides for a similar employee experience. The Digital Banking Product Manager will have an "Always Digital" and "Members First" mentality in pursuit of robust, innovative, secure, self-service digital offerings.
Responsibilities :
Specific duties include, but are not limited to, the following:
Oversee the strategy and execution of self-service initiatives on the Alkami platform, ensuring the delivery of a high-quality online experience that supports our self-service business goals.Collaborate closely with cross-functional teams, including Marketing, Strategy, Product, IT to align online experience strategies with overall business objectives.Maintain a hyper-focus on member centric experiences and decision making that are always made with the member's best interest in mind, aiming to provide a consistent and delightful online experience across all digital properties.Collect, synthesize and analyze all voice of the member verbatims from the app stores(Google Play, App Store), Contact Center "expressions of dissatisfaction", Voice of the Member Surveys, Social Media Reviews to proactively address trends.Partner closely with Contact Center and Retail Branch network to ensure all self service transactions are transitioned into the Alkami platform.Responsible for reviewing, evaluating, measuring and optimizing user experience optimization of all self-service products/capabilities and create roadmap with continuous improvement program.Responsible for analyzing metrics and key performance indicators that drive transaction migration to lower cost channels, evaluate return on investments.Stay informed about industry trends, competitor offerings, and emerging technologies.Maintain a hyper-focus on member centric experiences and decision making that are always made with the member's best interest in mind across all digital properties.Provide members with sophisticated and elegant member experiences that deliver on the promise of the MCU brand, while achieving tangible business results, acquire, retain and delight members.Create products and solutions based on needs and understanding of existing and potential members throughout their lifecycle.Incorporate data, research and market analysis to inform product strategies and roadmaps.Partner with cross-functional teams to define digital product roadmap and enhance existing and new products and features.Proactively identify anomalies, document and recommend innovative and efficient solutions.Evangelize product and features to internal and external stakeholders.Ability to breakdown complex business problems and workflows into meaningful components that are understandable by various levels within the company.Evangelize product and features to internal and external stakeholders.Analyze the marketplace, customers, and competitors to determine the right product features and benefits.Previous experience working within an Agile framework to manage projects project, roadmaps and teams.Perform other related duties as requested and special projects as assigned.Requirements :
Bachelor's Degree in a related field or the equivalent work related experience.Strong understanding of digital platforms, ecosystems, APIs and related technologies10+ years of experience in the financial services industry with a thorough knowledge of financial principles, front and back office processing and financial institution regulationsDemonstrable experience working in banking, account opening, online and mobile platformsExperience in defining and building out product roadmap, end-to-end customer experience design, journey mapping and iterative innovation solutionsCollaborative and a passion for digital products - not just the way they work but how they feel to the end user. Deep understanding of customer journeys with proven ability to transform customer needs into actionable product roadmaps and requirementsExperience defining market and product requirements, user research and AB testing, working with engineering organizations to rapidly deliver high-impact capabilities to market in a scrum/agile environmentYou have experience in the Agile Product Development methodologySelf-directed, resourceful, and adept working in ambiguous environmentsPossess exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and conciselyHigh attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervisionExcellent inter-team working skills to develop strong partnership with partner, tech team and operating at leadership levelsAbility to inspire and partner with diverse individuals at all levels of the organization in a diverse, highly cross-functional and matrixed environmentStrong working knowledge of Microsoft Office Suite (including: Excel, Access, PowerPoint, Project, SharePoint and Visio and SQL Server)Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detailTechnologically proficientLeadership Competencies:
Proven ability to manage changeCapacity to take calculated risks and innovateExperience in setting vision and strategyLead by example and encourage team in developing adaptabilitySuccessful in communicating effectivelyPrioritizes developing othersThinking that values diversity and differenceProven ability to build and maintain relationships at all levels of the organizationSkilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work
Why you'll be a good fit:
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following:
Results
- You'll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.
Agility
- You'll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.
Integrity
- You'll act professionally and positively. Build trust, be upfront and communicate thoroughly.
Teamwork
- You'll work to achieve common goals as part of ONE TEAM.
Ownership
- You'll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.
Belonging
- You'll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.
We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.
What we can offer you:
Competitive compensation, medical and dental benefits.
401K with employer match
Flexible paid time off
We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.
Municipal Credit Union (MCU) is an Equal Opportunity Employer.
Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary: $110,000 - $120,000 Annually