Dispatcher

S & D Plumbing

is currently searching for a dynamic and motivated

Dispatcher

to join our team! In this role you will enhance the efficiency of our company and the service provided to our customers by effectively managing service calls. If you're looking for a promising career with a great company that offers competitive pay and attractive benefits, you've come to the right place.

Dispatcher Description:

Proactively plan, forecast, and dispatch service calls for Service Technicians

Manage and organize customer service calls prior to their deployment to the Service Technician

Accurately dispatch the required Service Technician with the correct skill level for the service call, minimizing unnecessary costs and building customer confidence

Communicate the status of the service call to the customer while it is in progress and follow up with the customer after the service call has been completed.

Work closely with the Call Center Manager and Service Technicians to provide administrative tracking support

Continually review current processes and services to make recommendations/proposals to improve and strengthen the Customer experience

Work cohesively with Call Center Managers, Service Technicians and Customer Service Representatives to support and promote multiple business solutions for both short and long-term growth opportunities

Authentically promote and adhere to company vision, mission, core values and brand

Have fun working on a vibrant, talented team

Job Requirements:

Minimum 1 year dispatch experience in home service industry. (Plumbing experience is a plus.)

Ability to possess and apply strong organization skills to meet the customer's service delivery requirements on time each and every day.

Utilize company computer systems to organize all service calls and customer information. Microsoft Office and Service Titan experience are a plus.

Must have high attention to detail and consistent follow-up on issues when required.

Excellent math, verbal, written, and interpersonal skills are needed.

The flexibility to work on a rotation of Saturdays is required.

What we offer:

· $19-$24/hour

· Competitive weekly pay

· Monthly bonus opportunities

· Generous referral bonus opportunity

· Medical coverage offered

· Paid life insurance

· Simple IRA Retirement Plan with company match

· Health Savings Account

· Ongoing leadership and occupational training

· Paid time off

· 5 paid holidays

· Parental leave

· Monthly gym membership allowance

· Quarterly company events

· Outstanding company culture