NavitsPartners
Customer Experience Designer - CEDUB
NavitsPartners, Bronx, New York, United States, 10400
Customer Experience Designer
General Summary & Scope• The Customer Experience Designer will report to the Senior Manager, Digital User Experience within the eCommerce team.• This role is critical for developing user-centered designs for web, mobile web, and mobile applications.• Collaborate with a cross-functional team, including creative designers, business stakeholders, and development teams.• Mentor and coach other UXA resources as needed.• Act as the voice of the customer, utilizing insights from research and analytics.• Translate business requirements and user needs into compelling user experiences.• Facilitate brainstorming sessions and workshops to gather UX insights.• Identify research needs and work with the customer research team.• Analyze research findings to refine design strategies.• Conduct competitive analyses and heuristic evaluations.• Assess usability and suggest enhancements for new and existing features.• Collaborate with UX, creative, and development teams to develop user experience solutions.• Maintain a thorough understanding of web and app UX best practices.• Produce user flows, wireframes, prototypes, and documentation for design concepts.• Engage in design reviews with stakeholders for feedback.• Interact comfortably with executives and senior leadership.• Resolve problems independently as they arise.• Manage multiple projects of varying complexity, prioritizing tasks to meet deadlines.• Lead projects without significant oversight and mentor other UXA resources.
General Summary & Scope• The Customer Experience Designer will report to the Senior Manager, Digital User Experience within the eCommerce team.• This role is critical for developing user-centered designs for web, mobile web, and mobile applications.• Collaborate with a cross-functional team, including creative designers, business stakeholders, and development teams.• Mentor and coach other UXA resources as needed.• Act as the voice of the customer, utilizing insights from research and analytics.• Translate business requirements and user needs into compelling user experiences.• Facilitate brainstorming sessions and workshops to gather UX insights.• Identify research needs and work with the customer research team.• Analyze research findings to refine design strategies.• Conduct competitive analyses and heuristic evaluations.• Assess usability and suggest enhancements for new and existing features.• Collaborate with UX, creative, and development teams to develop user experience solutions.• Maintain a thorough understanding of web and app UX best practices.• Produce user flows, wireframes, prototypes, and documentation for design concepts.• Engage in design reviews with stakeholders for feedback.• Interact comfortably with executives and senior leadership.• Resolve problems independently as they arise.• Manage multiple projects of varying complexity, prioritizing tasks to meet deadlines.• Lead projects without significant oversight and mentor other UXA resources.