Senior Analyst M&E Systems

Select how often (in days) to receive an alert:Position SummaryThe Senior Analyst Maintenance and Engineering (M&E) Systems is responsible for ensuring the efficiency and reliability of the M&E system from the business end by troubleshooting and resolving related issues, revising processes within the modules, testing system upgrades and enhancements, classifying resolutions in the IT Ticket System, and providing training.Diagnose and replicate M&E system issuesEscalate unresolved issues to the M&E admin after successful duplicationReview and revise processes within to improve efficiency and effectivenessDocument process changes and ensure alignment with organizational standardsConduct thorough testing for system upgrades, bug fixes, configuration changes, and enhancementsEnsure all changes are tested and validated before deployment to the production environmentAccurately classify all resolutions taken to resolve issues in the IT Ticket SystemMaintain detailed records of issues and resolutions to facilitate future troubleshooting and knowledge-sharingSupport training to end-users on new features, system changes, and best practicesDevelop and update training materials and documentsKnowledge of JetBlue’s Safety Management System (SMS), Safety Policy, Security Policy and behavioral standardsTake a significant role in the development of the work group’s standard practicesOther duties as assignedMinimum Experience and QualificationsHigh School Diploma or General Education Development (GED) DiplomaThree (3) years of related work experienceExperience in computer software and Microsoft Office suiteAble to work flexible hoursComfortable with changing priorities on short noticeMust be able to acquire and maintain a valid Security Identification Display Area (SIDA) BadgeAvailable for occasional overnight travel (10%)Must pass a pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required. This position is not eligible for visa sponsorshipPreferred Experience and QualificationsExcellent organizational and analytical skillsWorking knowledge of areas within Technical OperationsCertified Business Analysis Professional (CBAP)Regular attendance and punctualityPotential need to work flexible hours and be available to respond on short noticeAble to maintain a professional appearanceMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and FunPromote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standardsIdentify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))Equipment:Computer and other office equipmentIrregular working hoursTraditional office environmentPhysical Effort:Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)Compensation:The base pay range for this position is between $56,500.00 and $103,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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