Bolton & Menk, Inc.
IT Support Technician
Bolton & Menk, Inc., Mankato, Minnesota, United States, 56006
Description
Bolton & Menk has an exciting opportunity for an IT Support Technician to join our team. As a Top Workplace, this is a fantastic chance to work with a talented team of professionals and make a lasting impact on the communities we serve. With over 75 years of experience, Bolton & Menk specializes in providing community infrastructure solutions across the Midwest, Southeast, and beyond.
We have an opportunity for an IT Support Technician to join our IT Work Group and help support our employees' firm-wide with technical support. This position will be located out of our Mankato location.
What you will be doing:
Work with end users to identify and deliver required service levels.
Construct, install, configure, test and maintain customized configurations based on various platforms and operating systems.
Collaborate with support technicians and specialists to ensure efficient operation of the company's computing environment.
Monitor and maintain on-site analysis, diagnosis, and resolution of complex problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
Assist in developing long-term strategies and capacity planning for meeting future systems needs.
Support implementation of new projects and new installations.
Maintain up-to-date knowledge of hardware, software and equipment contracts and supervise contract-based installations.
If necessary, liaise with third-party support and vendors.
Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
Other duties as assigned.
What we are looking for:
Associate's degree and 1+ years of experience in a related computer field or 3+ years of relevant work experience
Excellent technical knowledge of network, software systems and PC hardware and software.
Hands-on hardware/software troubleshooting experience.
Extensive equipment support experience.
Working technical knowledge of current network protocols, operating systems, and standards.
Ability to fill multiple roles simultaneously.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Excellent technical understanding and data processing skills. .
Excellent time management, organizational and problem solving skills.
Excellent attention to detail.
Effective Administrative skills.
Effective Prioritization and Conflict Resolution skills.
Excellent Problem Solving Skills
Possess a valid drivers licenses and reliable transportation as travel to various job sites may be required.
WHY BOLTON & MENK?
Bolton & Menk, Inc. specializes in providing community infrastructure solutions. Since 1949, we have been committed to improving quality of life through engineering excellence and client satisfaction. From advocating for our communities to designing their dreams to finding funding; we take pride in our work because we live in these same communities. Today, Bolton & Menk has more than 1,000 employees throughout more than 35 locations in Minnesota, Iowa, North Dakota, North Carolina, South Carolina, and Colorado providing services to more than 400 communities and agencies. Learn more about our history here: https://www.bolton-menk.com/about-us/
OUR BENEFITS
At Bolton & Menk, we value our people and provide an exceptional Total Compensation and Benefits Package to protect our most valuable asset. We are committed to the well-being of our employees and their families. Perks of being a Bolton & Menk employee include peace of mind with our benefits package and competitive compensation plan, flexible schedules, and career development opportunities. Learn more here: https://www.bolton-menk.com/careers
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
Bolton & Menk does not accept unsolicited resumes from individual recruiters or third-party agencies in response to Bolton & Menk job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Bolton & Menk Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Bolton & Menk Talent Acquisition team.
It is our responsibility and privilege to embrace the diversity of people, thoughts, and experiences necessary to develop infrastructure systems that serve all people. Bolton & Menk, Inc., is an Equal Employment Opportunity / Affirmative Action Employer.QualificationsEducation
Associate of Science of Computer Science (preferred)
Bolton & Menk has an exciting opportunity for an IT Support Technician to join our team. As a Top Workplace, this is a fantastic chance to work with a talented team of professionals and make a lasting impact on the communities we serve. With over 75 years of experience, Bolton & Menk specializes in providing community infrastructure solutions across the Midwest, Southeast, and beyond.
We have an opportunity for an IT Support Technician to join our IT Work Group and help support our employees' firm-wide with technical support. This position will be located out of our Mankato location.
What you will be doing:
Work with end users to identify and deliver required service levels.
Construct, install, configure, test and maintain customized configurations based on various platforms and operating systems.
Collaborate with support technicians and specialists to ensure efficient operation of the company's computing environment.
Monitor and maintain on-site analysis, diagnosis, and resolution of complex problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
Assist in developing long-term strategies and capacity planning for meeting future systems needs.
Support implementation of new projects and new installations.
Maintain up-to-date knowledge of hardware, software and equipment contracts and supervise contract-based installations.
If necessary, liaise with third-party support and vendors.
Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
Other duties as assigned.
What we are looking for:
Associate's degree and 1+ years of experience in a related computer field or 3+ years of relevant work experience
Excellent technical knowledge of network, software systems and PC hardware and software.
Hands-on hardware/software troubleshooting experience.
Extensive equipment support experience.
Working technical knowledge of current network protocols, operating systems, and standards.
Ability to fill multiple roles simultaneously.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Excellent technical understanding and data processing skills. .
Excellent time management, organizational and problem solving skills.
Excellent attention to detail.
Effective Administrative skills.
Effective Prioritization and Conflict Resolution skills.
Excellent Problem Solving Skills
Possess a valid drivers licenses and reliable transportation as travel to various job sites may be required.
WHY BOLTON & MENK?
Bolton & Menk, Inc. specializes in providing community infrastructure solutions. Since 1949, we have been committed to improving quality of life through engineering excellence and client satisfaction. From advocating for our communities to designing their dreams to finding funding; we take pride in our work because we live in these same communities. Today, Bolton & Menk has more than 1,000 employees throughout more than 35 locations in Minnesota, Iowa, North Dakota, North Carolina, South Carolina, and Colorado providing services to more than 400 communities and agencies. Learn more about our history here: https://www.bolton-menk.com/about-us/
OUR BENEFITS
At Bolton & Menk, we value our people and provide an exceptional Total Compensation and Benefits Package to protect our most valuable asset. We are committed to the well-being of our employees and their families. Perks of being a Bolton & Menk employee include peace of mind with our benefits package and competitive compensation plan, flexible schedules, and career development opportunities. Learn more here: https://www.bolton-menk.com/careers
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
Bolton & Menk does not accept unsolicited resumes from individual recruiters or third-party agencies in response to Bolton & Menk job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Bolton & Menk Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Bolton & Menk Talent Acquisition team.
It is our responsibility and privilege to embrace the diversity of people, thoughts, and experiences necessary to develop infrastructure systems that serve all people. Bolton & Menk, Inc., is an Equal Employment Opportunity / Affirmative Action Employer.QualificationsEducation
Associate of Science of Computer Science (preferred)