The Salvation Army Central Territory
Full Time IT Technician
The Salvation Army Central Territory, Detroit, Michigan, United States, 48228
The Salvation Army Mission:
The Salvation Army, an international movement, is an evangelical church Its message is based on the Bible. Its ministry is motivated by the love of God, Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Job Objective:
The Help Desk Technician with provide technical support to employees and officers of the SEMI ARC by answering incoming calls, with in-person interactions, assigned tickets from the ticketing system, incoming support emails, and incoming support chats. Tickets Will also be assigned, by the IT Director, for the install of hardware and network equipment in any of our 40 locations as needed The technician Will be responsible for documenting, resolving or escalating the issues as needed,
Essential Functions:
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
List functions here:
Respond to emails and chats from customers seeking help with software and hardware related issues
Respond to incoming support phone calls and with In-person Interactions professionally and in a friendly manner to resolve customer technical Issues
Install and troubleshooting on hardware at any of our locations, Install and troubleshooting of LAN's in any of our locations.
Troubleshoot WAN issues as needed either over the phone or in-person
Troubleshoot mobile, VOIP and land line phones as needed or assigned.
Document interactions in ticketing system. Keeping detailed notes about problem and resolution.
Maintain a high level of courteous customer service at all times
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, certifications, skills, and/or abilities required for this position, about what
Education & Experience
Associates Degree in computer science and two years extensive experience in computer
Installation, operations, and help desk or equivalent combination of education and experience.
Skills/Abilities•
Ability to speak, write and understand English in a manner sufficient for effective communication with leadership and field personnel,Strong technical and problems solving skills for in-house and remote employees with desktops, laptops printers, phones, iPads, and network Issues.Demonstrated abilities to work with team, effectively communicate and coordinate activities, self-manage and drive to results. Experience with Microsoft Operating Systems and proficient with the Microsoft office suite
Office 365 experience preferred. Excellent verbal and written communication skills
Excellent customer service skills
Ability to quickly learn and comprehend ever-changing technology Ability to effectively manage multiple tasks and priorities
Supervisory Responsibility:
None
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of the Job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.
Physical requirements include.
Speaking, hearing and vision ability, and excellent manual dexterity to be able to perform on computers,
Lifting, pulling, and pushing of materials up to 50 pounds to be able to move equipment
Travel:
Will need to travel up to daily to stores or warehouse off site. Company vehicle is used for this travel
Must have a current, clear and valid driver's license.
Working Conditions:
Work is performed in an office, store, and warehouse environment with a quiet to moderate noise level. The environment may be dusty and may experience temperature fluctuations based on weather. The employee can be exposed to outdoor weather, Full*time position; may require some weekend and evening work.
The Salvation Army, an international movement, is an evangelical church Its message is based on the Bible. Its ministry is motivated by the love of God, Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Job Objective:
The Help Desk Technician with provide technical support to employees and officers of the SEMI ARC by answering incoming calls, with in-person interactions, assigned tickets from the ticketing system, incoming support emails, and incoming support chats. Tickets Will also be assigned, by the IT Director, for the install of hardware and network equipment in any of our 40 locations as needed The technician Will be responsible for documenting, resolving or escalating the issues as needed,
Essential Functions:
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
List functions here:
Respond to emails and chats from customers seeking help with software and hardware related issues
Respond to incoming support phone calls and with In-person Interactions professionally and in a friendly manner to resolve customer technical Issues
Install and troubleshooting on hardware at any of our locations, Install and troubleshooting of LAN's in any of our locations.
Troubleshoot WAN issues as needed either over the phone or in-person
Troubleshoot mobile, VOIP and land line phones as needed or assigned.
Document interactions in ticketing system. Keeping detailed notes about problem and resolution.
Maintain a high level of courteous customer service at all times
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, certifications, skills, and/or abilities required for this position, about what
Education & Experience
Associates Degree in computer science and two years extensive experience in computer
Installation, operations, and help desk or equivalent combination of education and experience.
Skills/Abilities•
Ability to speak, write and understand English in a manner sufficient for effective communication with leadership and field personnel,Strong technical and problems solving skills for in-house and remote employees with desktops, laptops printers, phones, iPads, and network Issues.Demonstrated abilities to work with team, effectively communicate and coordinate activities, self-manage and drive to results. Experience with Microsoft Operating Systems and proficient with the Microsoft office suite
Office 365 experience preferred. Excellent verbal and written communication skills
Excellent customer service skills
Ability to quickly learn and comprehend ever-changing technology Ability to effectively manage multiple tasks and priorities
Supervisory Responsibility:
None
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of the Job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.
Physical requirements include.
Speaking, hearing and vision ability, and excellent manual dexterity to be able to perform on computers,
Lifting, pulling, and pushing of materials up to 50 pounds to be able to move equipment
Travel:
Will need to travel up to daily to stores or warehouse off site. Company vehicle is used for this travel
Must have a current, clear and valid driver's license.
Working Conditions:
Work is performed in an office, store, and warehouse environment with a quiet to moderate noise level. The environment may be dusty and may experience temperature fluctuations based on weather. The employee can be exposed to outdoor weather, Full*time position; may require some weekend and evening work.