City of Las Vegas
IT Support Technician
City of Las Vegas, Las Vegas, Nevada, us, 89105
Salary:
$30.59 - $36.82 Hourly
Location :
City of Las Vegas, NV
Job Type:
Full-Time
Job Number:
24NOV79822-O
Department:
Department of Innovation and Technology
Division:
IT - Computer Services
Opening Date:
11/05/2024
Closing Date:
12/1/2024 11:59 PM Pacific
Bargaining Unit:
LVCEA
About the Position
Career Opportunity:
The city of Las Vegasinvites applicants for
IT Support Technician . This position provides the full range of support for the city's computers and users; assists in determining users' needs; and performs a variety of technical duties relative to assigned responsibilities.
Distinguishing Characteristics
This is the full journey level class within the Information Technologies Support Technician series. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.
Supervision Received and Exercised
Receives general supervision from the Information Technologies Supervisor or higher level management staff.
Receives technical and functional supervision from Sr. Information Technologies Support Technicians.
Type of Examination A civil service examination will be conducted in accordance with the Civil Service Rules of the city of Las Vegas. The supplemental questions are the examination. Falsification of information may result in disqualification from recruitment or removal from a City position. Additional information will not be accepted after the closing date.The supplemental questions are weighted 100% for placement on an eligible list and must be worked on individually by the applicant only. The supplemental questions of all qualified applicants will be reviewed for placement on an eligible list.Eligible List:
The purpose of this recruitment is to establish an eligible list for current and/ or future openings which may include part-time or full-time positions. You must score 70% or higher on the examination to be placed on the eligible list. The eligible list will remain in effect for a period of 6 months from the date of certification and may be extended for a period of up to 2 years.
Selection Process:
Final candidate selection will include list placement and may include a hiring interview (if applicable). Any individual offered employment will be required to pass a pre-employment drug test, complete background check, and may be required to demonstrate the ability to perform the physical requirements of the job."Some positions may require preliminary background checks.
EXAMPLE OF DUTIES
Essential Functions:Provides service and support, both in the office and in the field, pertaining to computer hardware, software and network problems; installs, configures and tests all types of computer hardware, software, electronic devices and other equipment as needed.Responds to inquiries and requests for service and support in a courteous manner; troubleshoots hardware, software and network problems.Provides technical assistance on information technology systems and programs; advises end-users of possible solutions to computer hardware, software and network problems.Follows up on calls to self-evaluate customer support satisfaction.Logs and tracks calls for service and support; prepares related reports regarding such activities, results and problem trends.Provides technical training to other city staff; writes or compiles documentation for training.Assists in installation, troubleshooting and maintenance of network equipment.Coordinates vendor repair requirements with user community.Assists in consulting with city departments to determine information technology needs.Provides remote support for special events; sets up laptops, projectors and other equipment; and provides assistance as needed.Maintains the section hardware asset database.Assists in developing system specifications for standard personal computers.Maintains a variety of automated and manual logs, records and files; performs a variety of record keeping, filing, indexing and other general clerical work.Marginal Functions:
Attends and participates in professional group meetings and committees; stays abreast of new trends and innovations.Operates and secures assigned vehicle and other assigned equipment; determines whether vehicle is in good working order; maintains vehicle in clean and fueled condition.Inputs and retrieves data from the database.Performs related duties and responsibilities as required.
MINIMUM REQUIREMENTS
Experience:
Two years of experience within the previous four years with primary responsibility in a business environment for troubleshooting and supporting networks, printers and computer systems, and installing and configuring hardware and software, using the latest Microsoft Operating Systems.
Training:
Equivalent to graduation from high school. Additional specialized training in personal computers or a related field is desirable.
License or Certificate:
Possession of an appropriate, valid driver's license on the date of application, and maintenance thereafter.
Possession of current Microsoft Certified Solutions Associate (MCSA) certification within six months of the date of appointment is required. Preferred to have on the date of application. Certification for MCSA, or equivalent, must be continually maintained.
Possession of Microsoft Certified Solutions Expert (MCSE) for Desktop Infrastructure certification is highly desirable.
Special Requirement:
May be required to be on-call and respond, if necessary, on a rotating schedule.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Principles and methods of personal computer configuration and operation.Principles and methods of computer networking hardware.Principles of data communications standards and implementation.Computer peripherals and accessories.Troubleshooting techniques for personal computer hardware and software problems.Techniques of record keeping.Techniques and methods of report preparation.Principles, techniques and methods of customer service.
Skills in:
Operating a personal computer, including a variety of software programs.Analyzing computer problems, identifying possible cause, projecting consequences of proposed solutions, recommending best options and implementing appropriate solution.Maintaining accurate records of work performed.Reading, interpreting and comprehending technical written materials.Preparing clear and concise reports, instructions and other technical written materials.Organizing work, set priorities and meet deadlines.Establishing and maintaining effective working relationships with those contacted in the course of work.Communicating clearly and concisely, both orally and in writing.
Competencies:
Core Workforce Competencies
Professionalism - Demonstrates core values by being honest, respectful and positive.
Effective Communication - Expresses verbal and written thought in a clear and understandable manner.
Customer Focus - Demonstrates genuine concern and satisfies external and/or internal customers based on the CLV core purpose and values.
Adaptability - Able to effectively modify behavior to suit changing workforce demands.
Problem Solving - Solves problems by considering all causes, solutions and outcomes.
Productive Partnerships - Develops, maintains and strengthens partnerships with others.
Technical and Safety Expertise - Possesses a depth of knowledge, skill and ability in a technical (job) area.
CITY OF LAS VEGAS, NEVADA
LVCEA Compensation and Benefits - 2024
COMPENSATION
Annual Base Pay IncreasesNegotiated as part of the collective bargaining process.Step (Merit) Increase - typically awarded on the anniversary date of hire, up to range maximum.BENEFITS
Uniform Allowance
Available for some classifications.Tool/Equipment Allowance
Available for some classifications.Retirement
Benefit eligible employees participate in the Public Employees' Retirement System of Nevada (PERS). PERS, a statewide defined benefit plan, calculates retirement benefits based on 2.25 percent (current percentage for employees hired 7/1/15 and after) for each year of service, applied to the employee's highest consecutive 36-month average salary. PERS also requires that employees share 50 percent of the PERS contribution, which is implemented by reducing the City's salary ranges. The highest consecutive 36-month average salary is increased commensurate with the salary range reductions required by PERS.Deferred Compensation
The city offers a 457(b) Plan which is a government deferred compensation plan similar to a 401(k) plan. It offers both pre-tax and after-tax savings and investment options.Medical, Dental and Vision Insurance
Employees are covered the first of the month following date of employment. Five medical plans, two dental and two vision plans are available. City pays 100% of employee premium + 50% of dependent premium.Life and AD&D Insurance
City provides $20,000 policies at no cost.Additional voluntary life insurance and AD&D insurance available for purchase.Disability Insurance
City provides a long term disability policy:
LTD: Employees who normally work at least 30 hours/week are eligible. Benefits begin after 90 days of disability. Payment is up to 60% of earnings, up to $11,000/month, and may not be supplemented with sick or vacation.
Tuition Reimbursement
Employee Assistance Program
ANNUAL PHYSICAL EXAMSEmployees covered by a City health plan and their covered spouse and dependents over age 18 are eligible for a comprehensive wellness physical exam annually at no cost to them at WellTrac.VACATION
(Hours/Year)
Year 1-2:
80 hoursYears 3-7:
120 hoursY ears 8-10:
128 hoursYears 11-15:
180 hoursYear 16 and over:
200 hoursMaximum accrual:
250 hours, if hired after 12/3/2014Sell-back:
Up to 60 hours each year; must leave a balance of 40 hours in leave bank.HOLIDAYS
City provides 12 paid holidays plus a birthday holiday.SICK LEAVE
Sick
Leave: 104 hours per yearMaximum Accrual:
420 hours, if hired after 12/03/2014Sick
Leave
Bonus: Negotiated sick leave bonusPayout at Separation:
See contractRETIREE HEALTH AND LIFE INSURANCE
Available for purchase - retiree pays full cost of premiums.
NOTE:
Benefits subject to changeRevised 01/2024
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in DISQUALIFICATION from the selection process.Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
I agree to answer each supplemental question truthfully and that my responses can be verified from information included within the application.
02
When answering "yes" to the below supplemental questions about experience, education, driver's license, or certification, please be sure the information is reflected in the appropriate section of your application.
I acknowledge and understand the above statement
03
Do you have a valid driver's license?
YesNo
04
Please disclose the discipline of your degree. Type N/A if you do not have a degree.
05
What is the highest level of education you have completed?
NoneHigh School Diploma or EquivalencyAssociate's DegreeBachelor's DegreeMaster's Degree or higher
06
How many years of experience do you have in the previous four years supporting networks, printers, and computer systems and installing and configuring hardware and software, using the latest Microsoft Operating Systems in a business environment?
No ExperienceLess than a Year of Experience1 Year of Experience2 Years of Experience3 or More Years of Experience
07
Do you currently possess a Microsoft Certified Solutions Associate (MCSA) certification?
YesNo
08
If you do not currently possess a Microsoft Certified Solutions Expert certification, are you willing to obtain one within six months of your hire?
YesNo
09
SUPPLEMENTAL EXAMINATION: Questions 10 through 17 below are the examination for this recruitment. Your responses to the following questions will be read and scored by a Subject Matter Expert (SME). While reviewing your responses, the SME will not have access to your application/resume. Although you may have some of this information on your application, you will need to answer the questions completely. In order to give the SME the best opportunity to evaluate your responses, please make sure you read the question carefully and fully answer all the questions asked. This is your only opportunity to provide detailed information. Failure to provide full and complete answers may affect the outcome of your score and placement on the eligibility list. PLEASE DO NOT COPY AND PASTE YOUR RESUME.
I have read, understand and will comply with the above information.
10
Please describe your experience in deploying, troubleshooting and supporting Microsoft Windows 10 and other operating systems such as macOS, ChromeOS, Linux; in a physical environment. If you do not have this experience please type "NA". Responses such as "See Resume" will not be accepted.
11
Explain some scenarios of how you have supported Microsoft Office and other common windows based software. If you do not have this experience please type "NA". Responses such as "See Resume" will not be accepted.
12
Describe how you have planned and implemented installations or upgrades of computer hardware and software, networks and printers in a business environment. If you do not have this experience please type "NA". Responses such as "See Resume" will not be accepted.
13
What are some ways you have used or leveraged VB Script or PowerShell? If you do not have this experience please type "NA". Responses such as "See Resume" will not be accepted.
14
In situations when your workplace or your own schedule has been very busy, or somewhat slow, describe your time-management strategy. If you do not have this experience please type "NA". Responses such as "See Resume" will not be accepted.
15
What is the most difficult technical problem and what did you do to resolve it? If you do not have this experience please type "NA". Responses such as "See Resume" will not be accepted.
16
Describe a work-related accomplishment that you are proud of that has improved the company you worked for. If you do not have this experience please type "NA". Responses such as "See Resume" will not be accepted.
17
Describe the ways you keep your technical skills and knowledge current. If you do not have this experience please type "NA". Responses such as "See Resume" will not be accepted.
Required Question
$30.59 - $36.82 Hourly
Location :
City of Las Vegas, NV
Job Type:
Full-Time
Job Number:
24NOV79822-O
Department:
Department of Innovation and Technology
Division:
IT - Computer Services
Opening Date:
11/05/2024
Closing Date:
12/1/2024 11:59 PM Pacific
Bargaining Unit:
LVCEA
About the Position
Career Opportunity:
The city of Las Vegasinvites applicants for
IT Support Technician . This position provides the full range of support for the city's computers and users; assists in determining users' needs; and performs a variety of technical duties relative to assigned responsibilities.
Distinguishing Characteristics
This is the full journey level class within the Information Technologies Support Technician series. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.
Supervision Received and Exercised
Receives general supervision from the Information Technologies Supervisor or higher level management staff.
Receives technical and functional supervision from Sr. Information Technologies Support Technicians.
Type of Examination A civil service examination will be conducted in accordance with the Civil Service Rules of the city of Las Vegas. The supplemental questions are the examination. Falsification of information may result in disqualification from recruitment or removal from a City position. Additional information will not be accepted after the closing date.The supplemental questions are weighted 100% for placement on an eligible list and must be worked on individually by the applicant only. The supplemental questions of all qualified applicants will be reviewed for placement on an eligible list.Eligible List:
The purpose of this recruitment is to establish an eligible list for current and/ or future openings which may include part-time or full-time positions. You must score 70% or higher on the examination to be placed on the eligible list. The eligible list will remain in effect for a period of 6 months from the date of certification and may be extended for a period of up to 2 years.
Selection Process:
Final candidate selection will include list placement and may include a hiring interview (if applicable). Any individual offered employment will be required to pass a pre-employment drug test, complete background check, and may be required to demonstrate the ability to perform the physical requirements of the job."Some positions may require preliminary background checks.
EXAMPLE OF DUTIES
Essential Functions:Provides service and support, both in the office and in the field, pertaining to computer hardware, software and network problems; installs, configures and tests all types of computer hardware, software, electronic devices and other equipment as needed.Responds to inquiries and requests for service and support in a courteous manner; troubleshoots hardware, software and network problems.Provides technical assistance on information technology systems and programs; advises end-users of possible solutions to computer hardware, software and network problems.Follows up on calls to self-evaluate customer support satisfaction.Logs and tracks calls for service and support; prepares related reports regarding such activities, results and problem trends.Provides technical training to other city staff; writes or compiles documentation for training.Assists in installation, troubleshooting and maintenance of network equipment.Coordinates vendor repair requirements with user community.Assists in consulting with city departments to determine information technology needs.Provides remote support for special events; sets up laptops, projectors and other equipment; and provides assistance as needed.Maintains the section hardware asset database.Assists in developing system specifications for standard personal computers.Maintains a variety of automated and manual logs, records and files; performs a variety of record keeping, filing, indexing and other general clerical work.Marginal Functions:
Attends and participates in professional group meetings and committees; stays abreast of new trends and innovations.Operates and secures assigned vehicle and other assigned equipment; determines whether vehicle is in good working order; maintains vehicle in clean and fueled condition.Inputs and retrieves data from the database.Performs related duties and responsibilities as required.
MINIMUM REQUIREMENTS
Experience:
Two years of experience within the previous four years with primary responsibility in a business environment for troubleshooting and supporting networks, printers and computer systems, and installing and configuring hardware and software, using the latest Microsoft Operating Systems.
Training:
Equivalent to graduation from high school. Additional specialized training in personal computers or a related field is desirable.
License or Certificate:
Possession of an appropriate, valid driver's license on the date of application, and maintenance thereafter.
Possession of current Microsoft Certified Solutions Associate (MCSA) certification within six months of the date of appointment is required. Preferred to have on the date of application. Certification for MCSA, or equivalent, must be continually maintained.
Possession of Microsoft Certified Solutions Expert (MCSE) for Desktop Infrastructure certification is highly desirable.
Special Requirement:
May be required to be on-call and respond, if necessary, on a rotating schedule.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Principles and methods of personal computer configuration and operation.Principles and methods of computer networking hardware.Principles of data communications standards and implementation.Computer peripherals and accessories.Troubleshooting techniques for personal computer hardware and software problems.Techniques of record keeping.Techniques and methods of report preparation.Principles, techniques and methods of customer service.
Skills in:
Operating a personal computer, including a variety of software programs.Analyzing computer problems, identifying possible cause, projecting consequences of proposed solutions, recommending best options and implementing appropriate solution.Maintaining accurate records of work performed.Reading, interpreting and comprehending technical written materials.Preparing clear and concise reports, instructions and other technical written materials.Organizing work, set priorities and meet deadlines.Establishing and maintaining effective working relationships with those contacted in the course of work.Communicating clearly and concisely, both orally and in writing.
Competencies:
Core Workforce Competencies
Professionalism - Demonstrates core values by being honest, respectful and positive.
Effective Communication - Expresses verbal and written thought in a clear and understandable manner.
Customer Focus - Demonstrates genuine concern and satisfies external and/or internal customers based on the CLV core purpose and values.
Adaptability - Able to effectively modify behavior to suit changing workforce demands.
Problem Solving - Solves problems by considering all causes, solutions and outcomes.
Productive Partnerships - Develops, maintains and strengthens partnerships with others.
Technical and Safety Expertise - Possesses a depth of knowledge, skill and ability in a technical (job) area.
CITY OF LAS VEGAS, NEVADA
LVCEA Compensation and Benefits - 2024
COMPENSATION
Annual Base Pay IncreasesNegotiated as part of the collective bargaining process.Step (Merit) Increase - typically awarded on the anniversary date of hire, up to range maximum.BENEFITS
Uniform Allowance
Available for some classifications.Tool/Equipment Allowance
Available for some classifications.Retirement
Benefit eligible employees participate in the Public Employees' Retirement System of Nevada (PERS). PERS, a statewide defined benefit plan, calculates retirement benefits based on 2.25 percent (current percentage for employees hired 7/1/15 and after) for each year of service, applied to the employee's highest consecutive 36-month average salary. PERS also requires that employees share 50 percent of the PERS contribution, which is implemented by reducing the City's salary ranges. The highest consecutive 36-month average salary is increased commensurate with the salary range reductions required by PERS.Deferred Compensation
The city offers a 457(b) Plan which is a government deferred compensation plan similar to a 401(k) plan. It offers both pre-tax and after-tax savings and investment options.Medical, Dental and Vision Insurance
Employees are covered the first of the month following date of employment. Five medical plans, two dental and two vision plans are available. City pays 100% of employee premium + 50% of dependent premium.Life and AD&D Insurance
City provides $20,000 policies at no cost.Additional voluntary life insurance and AD&D insurance available for purchase.Disability Insurance
City provides a long term disability policy:
LTD: Employees who normally work at least 30 hours/week are eligible. Benefits begin after 90 days of disability. Payment is up to 60% of earnings, up to $11,000/month, and may not be supplemented with sick or vacation.
Tuition Reimbursement
Employee Assistance Program
ANNUAL PHYSICAL EXAMSEmployees covered by a City health plan and their covered spouse and dependents over age 18 are eligible for a comprehensive wellness physical exam annually at no cost to them at WellTrac.VACATION
(Hours/Year)
Year 1-2:
80 hoursYears 3-7:
120 hoursY ears 8-10:
128 hoursYears 11-15:
180 hoursYear 16 and over:
200 hoursMaximum accrual:
250 hours, if hired after 12/3/2014Sell-back:
Up to 60 hours each year; must leave a balance of 40 hours in leave bank.HOLIDAYS
City provides 12 paid holidays plus a birthday holiday.SICK LEAVE
Sick
Leave: 104 hours per yearMaximum Accrual:
420 hours, if hired after 12/03/2014Sick
Leave
Bonus: Negotiated sick leave bonusPayout at Separation:
See contractRETIREE HEALTH AND LIFE INSURANCE
Available for purchase - retiree pays full cost of premiums.
NOTE:
Benefits subject to changeRevised 01/2024
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in DISQUALIFICATION from the selection process.Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
I agree to answer each supplemental question truthfully and that my responses can be verified from information included within the application.
02
When answering "yes" to the below supplemental questions about experience, education, driver's license, or certification, please be sure the information is reflected in the appropriate section of your application.
I acknowledge and understand the above statement
03
Do you have a valid driver's license?
YesNo
04
Please disclose the discipline of your degree. Type N/A if you do not have a degree.
05
What is the highest level of education you have completed?
NoneHigh School Diploma or EquivalencyAssociate's DegreeBachelor's DegreeMaster's Degree or higher
06
How many years of experience do you have in the previous four years supporting networks, printers, and computer systems and installing and configuring hardware and software, using the latest Microsoft Operating Systems in a business environment?
No ExperienceLess than a Year of Experience1 Year of Experience2 Years of Experience3 or More Years of Experience
07
Do you currently possess a Microsoft Certified Solutions Associate (MCSA) certification?
YesNo
08
If you do not currently possess a Microsoft Certified Solutions Expert certification, are you willing to obtain one within six months of your hire?
YesNo
09
SUPPLEMENTAL EXAMINATION: Questions 10 through 17 below are the examination for this recruitment. Your responses to the following questions will be read and scored by a Subject Matter Expert (SME). While reviewing your responses, the SME will not have access to your application/resume. Although you may have some of this information on your application, you will need to answer the questions completely. In order to give the SME the best opportunity to evaluate your responses, please make sure you read the question carefully and fully answer all the questions asked. This is your only opportunity to provide detailed information. Failure to provide full and complete answers may affect the outcome of your score and placement on the eligibility list. PLEASE DO NOT COPY AND PASTE YOUR RESUME.
I have read, understand and will comply with the above information.
10
Please describe your experience in deploying, troubleshooting and supporting Microsoft Windows 10 and other operating systems such as macOS, ChromeOS, Linux; in a physical environment. If you do not have this experience please type "NA". Responses such as "See Resume" will not be accepted.
11
Explain some scenarios of how you have supported Microsoft Office and other common windows based software. If you do not have this experience please type "NA". Responses such as "See Resume" will not be accepted.
12
Describe how you have planned and implemented installations or upgrades of computer hardware and software, networks and printers in a business environment. If you do not have this experience please type "NA". Responses such as "See Resume" will not be accepted.
13
What are some ways you have used or leveraged VB Script or PowerShell? If you do not have this experience please type "NA". Responses such as "See Resume" will not be accepted.
14
In situations when your workplace or your own schedule has been very busy, or somewhat slow, describe your time-management strategy. If you do not have this experience please type "NA". Responses such as "See Resume" will not be accepted.
15
What is the most difficult technical problem and what did you do to resolve it? If you do not have this experience please type "NA". Responses such as "See Resume" will not be accepted.
16
Describe a work-related accomplishment that you are proud of that has improved the company you worked for. If you do not have this experience please type "NA". Responses such as "See Resume" will not be accepted.
17
Describe the ways you keep your technical skills and knowledge current. If you do not have this experience please type "NA". Responses such as "See Resume" will not be accepted.
Required Question