Emcor Inc
HVAC Service Dispatcher
Emcor Inc, Buffalo Grove, Illinois, United States, 60089
EMCOR Services Team Mechanical Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Team Mechanical is a TOTAL FACILITIES SOLUTION for HVAC, Preventive Maintenance & Service, Process Piping, Building Automation Systems and Energy Solutions.
Job Title: HVAC Service Team Dispatcher
Department: Service
Summary: The Service Team Dispatcher position dispatches the service technicians in response to customer calls for service. This is a non-exempt position and reports to the Service Manager.
Responsibilities Include:
Handle all incoming calls from customers in a prompt and courteous mannerEvaluate customer situation and match the appropriate service technician for the task based on technician skillProcessing the service call paperworkMaintaining timely communication and responding to all customersMaintaining direct communication with field personnel, maintain dispatch boardIssue purchase orders, completing required data entryClosing out service call paperwork and verifying all charges and costsMaintain professionalism and a positive attitude with both internal and external customersWork in tandem with sales team and service manager in order to meet customer expectationsQualifications/Skills and Knowledge Requirements:
High School Diploma or GED Required2+ years hands on customer service experienceProficient on MS Office SuiteAttention to DetailBe able to multi-taskExcellent OrganizationAbility to problem solveExcellent oral and written communicationCustomer service skills a mustTeam PlayerFlexible and reliableAble to work in a fast-paced environmentPrevious experience in dispatch role or construction industry
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
#team
Job Title: HVAC Service Team Dispatcher
Department: Service
Summary: The Service Team Dispatcher position dispatches the service technicians in response to customer calls for service. This is a non-exempt position and reports to the Service Manager.
Responsibilities Include:
Handle all incoming calls from customers in a prompt and courteous mannerEvaluate customer situation and match the appropriate service technician for the task based on technician skillProcessing the service call paperworkMaintaining timely communication and responding to all customersMaintaining direct communication with field personnel, maintain dispatch boardIssue purchase orders, completing required data entryClosing out service call paperwork and verifying all charges and costsMaintain professionalism and a positive attitude with both internal and external customersWork in tandem with sales team and service manager in order to meet customer expectationsQualifications/Skills and Knowledge Requirements:
High School Diploma or GED Required2+ years hands on customer service experienceProficient on MS Office SuiteAttention to DetailBe able to multi-taskExcellent OrganizationAbility to problem solveExcellent oral and written communicationCustomer service skills a mustTeam PlayerFlexible and reliableAble to work in a fast-paced environmentPrevious experience in dispatch role or construction industry
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
#team