Oregon State Government Jobs
IT Service Management Specialist (Operations and Policy Analyst 1)
Oregon State Government Jobs, Salem, Oregon, us, 97308
Initial Posting Date:
11/06/2024Application Deadline:
11/13/2024Agency:
Employment DepartmentSalary Range:
$4,138 - $6,322Position Type:
EmployeePosition Title:
IT Service Management Specialist (Operations and Policy Analyst 1)Job Description:Are you passionate about identifying creative and innovative strategies?
Do you have experience developing and implementing process improvement initiatives?
Do you like to drive projects to successful completion with high customer satisfaction? If so, please consider joining our Information Technology team!At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences.WHAT YOU WILL DOThe IT Service Management (ITSM) Specialist is instrumental in enabling tools and technology to make all OED and its partners more efficient. This position actively participates in transformational initiatives related to IT Service Management (ITSM), including the ongoing definition and improvement of service management processes, and supporting tools. These processes, such as incident, change, problem, configuration, request, and service level management, are the backbone of our operations. The service management specialist's process analysis services are crucial in supporting our ongoing services and identifying areas for improvement. This position plays a significant role in creating leading indicators that enable proactive actions for service within the overall IT landscape, inspiring and motivating others with their innovative approach.For a complete review of the position and responsibilities, please
click here.WHAT WE ARE LOOKING FOR (Desired Attributes)The most competitive candidates will possess the following attributes, experience, and knowledge:Current ITIL Foundations or DevOps CertificationCurrent Prosci Organizational Change Management CertificationExperience working with IT Service Management practices and processesExperience improving core operational activities, processes, and procedures for public or private organizationsDemonstrated understanding of Organizational Change Management (OCM) and how OCM relates to ITIL and IT Service Management (ITSM)Experience organizing and managing small projects, demonstrating the ability to plan, form schedules, execute plans, manage risks, and effectively close small projectsExperience working with cross-functional teams where building consensus and driving results is necessaryCommitment to valuing diversity and promoting inclusion.Required Minimum QualificationsA bachelor’s degree in business or public administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills;OR;Any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification.Required Certification:ITIL v4 Foundations Certification or the ability to gain the certification within six months of hireWHAT’S IN IT FOR YOU:A workplace that balances productivity with enjoyment and encourages learning and mentoring.Rewarding work in a fast-paced, creative environment with colleagues who are passionate about public service.Work/life balance, 11 paid holidays a year, and a
competitive benefits package.Public Service Loan Forgiveness
opportunity!Get There
- Oregon’s easy-to-use carpool matching tool and trip planner.Live, work, and play in
Salem, Oregon .We foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking.HOW TO APPLY:External Applicants : Click on the “Apply” link above to fill out the online application and submit by the posted closing date.
Please use the name you want us to address you by.Current State of Oregon employees (this includes temporary employees):
Apply through your employee Workday account. Please ensure the work history in your applicant profile is up-to-date and reflects your current position.Required:
Attach a resume and cover letter. Your cover letter must not exceed two (2) pages.
Please make sure the desired attributes and minimum qualifications you possess are clearly demonstrated in your cover letter.In addition to your related work experience and education, we will use the desired attributes and minimum qualifications listed under the “ What we are looking for ” section above to determine whom to interview.Important:
Please monitor both your email and Workday account for updates regarding this recruitment.ADDITIONAL INFORMATION:This position is represented by the Service Employees International Union (SEIU).This recruitment may be used to fill current and future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%.Salary Determination : Please ensure you’ve provided a thorough and updated application.Veterans:
Eligible veterans who meet the qualifications will be given veterans' preference.United States Employment Eligibility
: The Oregon Employment Department does not offer visa sponsorship.IN-STATE HYBRID REMOTE WORK INFORMATION:Candidates may be approved for hybrid remote work. Hybrid remote work suitability is evaluated based upon business needs at the time of hire. Candidates are expected to:Reside within (or be willing to relocate to) Oregon, or one of its bordering states within a reasonable commuting distance.Be able to report to the office location listed in the job posting, as necessary.Demonstrate access to a broadband internet connection that meets or exceeds the minimum acceptable requirements.Have a private workspace.Maintain good standing (i.e. no performance or attendance issues).CRIMINAL RECORDS CHECK:The Employment Department is committed to providing fair and equal employment opportunities.CONTACT INFORMATION & HELPFUL LINKS:If you have questions about the position or need an alternate format to apply, please contact us at 503‑947-1289;
humanresources@employ.oregon.gov .Come for a job. | Stay for a career. | Make a difference... for a lifetime!The Oregon Employment Department is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity.
#J-18808-Ljbffr
11/06/2024Application Deadline:
11/13/2024Agency:
Employment DepartmentSalary Range:
$4,138 - $6,322Position Type:
EmployeePosition Title:
IT Service Management Specialist (Operations and Policy Analyst 1)Job Description:Are you passionate about identifying creative and innovative strategies?
Do you have experience developing and implementing process improvement initiatives?
Do you like to drive projects to successful completion with high customer satisfaction? If so, please consider joining our Information Technology team!At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences.WHAT YOU WILL DOThe IT Service Management (ITSM) Specialist is instrumental in enabling tools and technology to make all OED and its partners more efficient. This position actively participates in transformational initiatives related to IT Service Management (ITSM), including the ongoing definition and improvement of service management processes, and supporting tools. These processes, such as incident, change, problem, configuration, request, and service level management, are the backbone of our operations. The service management specialist's process analysis services are crucial in supporting our ongoing services and identifying areas for improvement. This position plays a significant role in creating leading indicators that enable proactive actions for service within the overall IT landscape, inspiring and motivating others with their innovative approach.For a complete review of the position and responsibilities, please
click here.WHAT WE ARE LOOKING FOR (Desired Attributes)The most competitive candidates will possess the following attributes, experience, and knowledge:Current ITIL Foundations or DevOps CertificationCurrent Prosci Organizational Change Management CertificationExperience working with IT Service Management practices and processesExperience improving core operational activities, processes, and procedures for public or private organizationsDemonstrated understanding of Organizational Change Management (OCM) and how OCM relates to ITIL and IT Service Management (ITSM)Experience organizing and managing small projects, demonstrating the ability to plan, form schedules, execute plans, manage risks, and effectively close small projectsExperience working with cross-functional teams where building consensus and driving results is necessaryCommitment to valuing diversity and promoting inclusion.Required Minimum QualificationsA bachelor’s degree in business or public administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills;OR;Any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification.Required Certification:ITIL v4 Foundations Certification or the ability to gain the certification within six months of hireWHAT’S IN IT FOR YOU:A workplace that balances productivity with enjoyment and encourages learning and mentoring.Rewarding work in a fast-paced, creative environment with colleagues who are passionate about public service.Work/life balance, 11 paid holidays a year, and a
competitive benefits package.Public Service Loan Forgiveness
opportunity!Get There
- Oregon’s easy-to-use carpool matching tool and trip planner.Live, work, and play in
Salem, Oregon .We foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking.HOW TO APPLY:External Applicants : Click on the “Apply” link above to fill out the online application and submit by the posted closing date.
Please use the name you want us to address you by.Current State of Oregon employees (this includes temporary employees):
Apply through your employee Workday account. Please ensure the work history in your applicant profile is up-to-date and reflects your current position.Required:
Attach a resume and cover letter. Your cover letter must not exceed two (2) pages.
Please make sure the desired attributes and minimum qualifications you possess are clearly demonstrated in your cover letter.In addition to your related work experience and education, we will use the desired attributes and minimum qualifications listed under the “ What we are looking for ” section above to determine whom to interview.Important:
Please monitor both your email and Workday account for updates regarding this recruitment.ADDITIONAL INFORMATION:This position is represented by the Service Employees International Union (SEIU).This recruitment may be used to fill current and future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%.Salary Determination : Please ensure you’ve provided a thorough and updated application.Veterans:
Eligible veterans who meet the qualifications will be given veterans' preference.United States Employment Eligibility
: The Oregon Employment Department does not offer visa sponsorship.IN-STATE HYBRID REMOTE WORK INFORMATION:Candidates may be approved for hybrid remote work. Hybrid remote work suitability is evaluated based upon business needs at the time of hire. Candidates are expected to:Reside within (or be willing to relocate to) Oregon, or one of its bordering states within a reasonable commuting distance.Be able to report to the office location listed in the job posting, as necessary.Demonstrate access to a broadband internet connection that meets or exceeds the minimum acceptable requirements.Have a private workspace.Maintain good standing (i.e. no performance or attendance issues).CRIMINAL RECORDS CHECK:The Employment Department is committed to providing fair and equal employment opportunities.CONTACT INFORMATION & HELPFUL LINKS:If you have questions about the position or need an alternate format to apply, please contact us at 503‑947-1289;
humanresources@employ.oregon.gov .Come for a job. | Stay for a career. | Make a difference... for a lifetime!The Oregon Employment Department is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity.
#J-18808-Ljbffr