Apple Inc.
AppleCare Product Ops, Strategic Partner Manager (Mobile Protection, Insurance P
Apple Inc., Sunnyvale, California, United States, 94087
AppleCare Product Ops, Strategic Partner Manager (Mobile Protection, Insurance Partner Management exp.)
Imagine what you could do here at Apple. Innovation runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. We seek an individual experienced in insurance partner management to drive customer-facing initiatives of our AppleCare Product Operations team. You'll need to be organized and proactive to the challenges of a fast-paced environment with the ability to handle ambiguity and build structure. You will work on developing and defining new insurance offerings and ways to bring them to market in a way that is distinctly Apple.You will be responsible for leading the planning, development, implementation, and performance measurement of your programs with strategic insurance providers. You will closely work with product, procurement, legal, and finance teams on defining a statement of work for prospective insurance partners, validating operating assumptions, and weighing in on selection criteria. Once an insurance partner has been selected, you will oversee partner onboarding, system integration activities, and define success metrics to ensure they are execution-ready for launch. Post-launch, you will oversee operational execution and conduct quarterly business reviews with them to assess past performance and align on future expectations. We feature a collaborative environment with creative, hard-working people and groundbreaking technologies. Do you have a strong account management background, with previous experience in the insurance/product development space with the shown ability to evaluate, analyze, prioritize, influence, and collaborate across all levels of the organization? Join us and make a difference!DescriptionYou will focus on innovating the AppleCare product line through the development of new features and the creation of outstanding customer experiences. In partnership with experts from functional areas across Apple, your key responsibilities are:Identifying emerging trends in the insurance technology spaceBuilding business cases and securing executive buy-in for new insurance offeringsLeading an RFQ/RFP process including statement of work, selection criteria, evaluation of operational capabilities and strategic fitEstablishing and maintaining commercial contractual agreementsOverseeing insurance partner onboarding including contract management, system access and integration, and key launch milestonesDriving operational execution and performance management of the insurance partner including leading business reviews with senior levels of management in both organizationsIdentifying process improvements opportunities and work with internal cross-functional teams as well as insurance partner teams to prioritize and deliver those improvementsResolving compliance issues with support from internal teams and the insurance partnerThis job is very cross-functional and requires strong and effective communication to lead, empower and influence large teams with competing priorities.Minimum Qualifications5-7 years work experience in insurance or partner managementHands-on project management experience during all phases of the development cycleExcellent social and oral/written communication skills, with experience presenting to multiple teams and executive level partnersBA/BS Required in Business, Finance or other quantitative fieldPreferred QualificationsPassionate about providing an outstanding customer experienceExperience in the consumer electronic insurance industry a plusIntellectual curiosity combined with a strong analytical ability and financial competenceUnderstanding of consumer service/insurance products, POS - as well as customer-facing solutions, strong plusMBAAt Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $133,900 and $255,400, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
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Imagine what you could do here at Apple. Innovation runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. We seek an individual experienced in insurance partner management to drive customer-facing initiatives of our AppleCare Product Operations team. You'll need to be organized and proactive to the challenges of a fast-paced environment with the ability to handle ambiguity and build structure. You will work on developing and defining new insurance offerings and ways to bring them to market in a way that is distinctly Apple.You will be responsible for leading the planning, development, implementation, and performance measurement of your programs with strategic insurance providers. You will closely work with product, procurement, legal, and finance teams on defining a statement of work for prospective insurance partners, validating operating assumptions, and weighing in on selection criteria. Once an insurance partner has been selected, you will oversee partner onboarding, system integration activities, and define success metrics to ensure they are execution-ready for launch. Post-launch, you will oversee operational execution and conduct quarterly business reviews with them to assess past performance and align on future expectations. We feature a collaborative environment with creative, hard-working people and groundbreaking technologies. Do you have a strong account management background, with previous experience in the insurance/product development space with the shown ability to evaluate, analyze, prioritize, influence, and collaborate across all levels of the organization? Join us and make a difference!DescriptionYou will focus on innovating the AppleCare product line through the development of new features and the creation of outstanding customer experiences. In partnership with experts from functional areas across Apple, your key responsibilities are:Identifying emerging trends in the insurance technology spaceBuilding business cases and securing executive buy-in for new insurance offeringsLeading an RFQ/RFP process including statement of work, selection criteria, evaluation of operational capabilities and strategic fitEstablishing and maintaining commercial contractual agreementsOverseeing insurance partner onboarding including contract management, system access and integration, and key launch milestonesDriving operational execution and performance management of the insurance partner including leading business reviews with senior levels of management in both organizationsIdentifying process improvements opportunities and work with internal cross-functional teams as well as insurance partner teams to prioritize and deliver those improvementsResolving compliance issues with support from internal teams and the insurance partnerThis job is very cross-functional and requires strong and effective communication to lead, empower and influence large teams with competing priorities.Minimum Qualifications5-7 years work experience in insurance or partner managementHands-on project management experience during all phases of the development cycleExcellent social and oral/written communication skills, with experience presenting to multiple teams and executive level partnersBA/BS Required in Business, Finance or other quantitative fieldPreferred QualificationsPassionate about providing an outstanding customer experienceExperience in the consumer electronic insurance industry a plusIntellectual curiosity combined with a strong analytical ability and financial competenceUnderstanding of consumer service/insurance products, POS - as well as customer-facing solutions, strong plusMBAAt Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $133,900 and $255,400, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
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