Bank of America
Sr. Business Control Specialist - Process Management
Bank of America, Chicago, Illinois, United States, 60290
Sr. Business Control Specialist - Process Management page is loaded
Sr. Business Control Specialist - Process Management
Apply
locations
Chicago
Richmond
Kennesaw
time type
Full time
posted on
Posted 24 Days Ago
job requisition id
24027498
Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.Position Summary:A ccountable for the identification, development, management and improvement of processes in support of the strategic objectives within the Core Technology Infrastructure (CTI) line of business.
Amplifying, transforming and continuously improving CTI processes. Assess business functions and identify key business processes; ensure processes are fit for purpose Understand the what, why and how the work gets done and translate to process inventory, to include pain points, cost, resources, non value add activities, and hand offs Manage ongoing process performance and assess risk Assess process maturity/capability and set targets Understand and apply compliance requirements within design of process and controls Identify controls to mitigate risk Connect process with customer and employee requirements Analyze process performance and conformance, inclusive of understanding if processes are stable, capable and predictable within defined limits Drive best practice and represent LOB requirements for process and participate in all process forums. Communicate roadmaps, changes and impacts to key stakeholders.Managing through the operational excellence process lifecycle, this role will ensure CTI understands, manages, and improves their process. This is done by establishing consistent internal process architecture in line with Enterprise Policy and Standards. Ensuring complete and accurate design and full integration of all process with linkage to best practices. Role is accountable for ensuring risk and compliance objects are met, as well as the achievement of breakthrough productivity, customer/employee satisfaction and continuous process improvements. Works closely with the business executive and process ownersResponsibilities:Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standardsSupports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediationImplements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity effortsConducts and coordinates quality inspection reviews to enhance employee performance and control effectivenessPerforms QA activities including executing on controls, managing cases, and reporting resultsExecutes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program successSupports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reportingApply operational excellence mindset through simplifying, transforming and continuously improving CTI processes.Assess business functions and identify key business processes; ensure processes are fit for purposeUnderstand the what, why and how the work gets done and translate to process inventory, to include pain points, cost, resources, non value add activities, and hand offsAssess process maturity/capability and set targetsUnderstand and apply compliance requirements within design of process and controlsConnect process with customer and employee requirementsAnalyze process performance and conformance, inclusive of understanding if processes are stable, capable and predictable within defined limitsRequired SkillsProcess ManagementDemonstrated ability to think strategically and execute tactically.Strategic thinker with the ability to challenge the status quo, drive change, design innovative solutions and deliver results Strong written and verbal communication skills, collaboration and influencing skills Strong partnership and relationship management skills; ability to work across functions and organizational lines/levelsAbility to effectively challenge and build consensus, with ability to assimilate or integrate new concepts quicklyHigh attention to details Demonstrated dependability and ability to act with a sense of urgencyDesired SkillsUnderstanding of Infrastructure Technology functions and processesUnderstanding of
Technology Services and how the IT processes support the lifecycle of the services(BPM, Six Sigma, DFSS; Lean experience a plus). Working knowledge of process based technology framework (such as Infrastructure Technology Library (ITIL) or other).Certification a plus.Working knowledge of COBIT or other best practice.Certification a plus.Working experience with Process Maturity Assessments CMMI, TIPA or other best practice based on ISI/IEC 15504 standard. Certification a plus.ARIS (Architecture of Integrated Information Systems) modeling experience a plusKnowledge of banking technologySix Sigma Green or black belt certificationSkills:Controls ManagementIssue ManagementMonitoring, Surveillance, and TestingQuality AssuranceRisk ManagementAnalytical ThinkingAttention to DetailCritical ThinkingProblem SolvingWritten CommunicationsDecision MakingInnovative ThinkingPrioritizationRecording/Organizing InformationResearchShift:1st shift (United States of America)
Hours Per Week:40
Similar Jobs (11)
Sr. Business Control Specialist
locations
2 Locations
time type
Full time
posted on
Posted 30+ Days Ago
CONSUMER & SMALL BUSINESS: Regulatory Business Control Specialist
locations
9 Locations
time type
Full time
posted on
Posted 12 Days Ago
Senior Business Control Specialist
locations
2 Locations
time type
Full time
posted on
Posted 16 Days AgoBank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.
Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.Regardless of the position you are interested in, the starting points to building your resume are the same:1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications.2. Think about why you can do the job and make a list of your skills that are relative to the job.3. Identify experiences or accomplishments that show your proficiency in the skills required for the job.4. Summarize your abilities, accomplishments and skills into a brief, concise document.
Considerations when writing a resume• Do be brief. Resumes should be 1-2 pages in length.• Do be upbeat and active in your wording.• Do emphasize what you have done clearly and concretely.• Do be neat and well organized.• Do have others proofread and critique your resume. Spell check. Make it error free.• Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.• Don't be dishonest, always tell the truth about yourself in the most flattering light.• Don't include salary history or requirements.• Don't include references.• Don't include accomplishments that do not support your professional goals.•
Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)• Don't use italics, underlining, shadows or other fancy treatments.Seven steps to a successful interview1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.
#J-18808-Ljbffr
Sr. Business Control Specialist - Process Management
Apply
locations
Chicago
Richmond
Kennesaw
time type
Full time
posted on
Posted 24 Days Ago
job requisition id
24027498
Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.Position Summary:A ccountable for the identification, development, management and improvement of processes in support of the strategic objectives within the Core Technology Infrastructure (CTI) line of business.
Amplifying, transforming and continuously improving CTI processes. Assess business functions and identify key business processes; ensure processes are fit for purpose Understand the what, why and how the work gets done and translate to process inventory, to include pain points, cost, resources, non value add activities, and hand offs Manage ongoing process performance and assess risk Assess process maturity/capability and set targets Understand and apply compliance requirements within design of process and controls Identify controls to mitigate risk Connect process with customer and employee requirements Analyze process performance and conformance, inclusive of understanding if processes are stable, capable and predictable within defined limits Drive best practice and represent LOB requirements for process and participate in all process forums. Communicate roadmaps, changes and impacts to key stakeholders.Managing through the operational excellence process lifecycle, this role will ensure CTI understands, manages, and improves their process. This is done by establishing consistent internal process architecture in line with Enterprise Policy and Standards. Ensuring complete and accurate design and full integration of all process with linkage to best practices. Role is accountable for ensuring risk and compliance objects are met, as well as the achievement of breakthrough productivity, customer/employee satisfaction and continuous process improvements. Works closely with the business executive and process ownersResponsibilities:Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standardsSupports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediationImplements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity effortsConducts and coordinates quality inspection reviews to enhance employee performance and control effectivenessPerforms QA activities including executing on controls, managing cases, and reporting resultsExecutes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program successSupports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reportingApply operational excellence mindset through simplifying, transforming and continuously improving CTI processes.Assess business functions and identify key business processes; ensure processes are fit for purposeUnderstand the what, why and how the work gets done and translate to process inventory, to include pain points, cost, resources, non value add activities, and hand offsAssess process maturity/capability and set targetsUnderstand and apply compliance requirements within design of process and controlsConnect process with customer and employee requirementsAnalyze process performance and conformance, inclusive of understanding if processes are stable, capable and predictable within defined limitsRequired SkillsProcess ManagementDemonstrated ability to think strategically and execute tactically.Strategic thinker with the ability to challenge the status quo, drive change, design innovative solutions and deliver results Strong written and verbal communication skills, collaboration and influencing skills Strong partnership and relationship management skills; ability to work across functions and organizational lines/levelsAbility to effectively challenge and build consensus, with ability to assimilate or integrate new concepts quicklyHigh attention to details Demonstrated dependability and ability to act with a sense of urgencyDesired SkillsUnderstanding of Infrastructure Technology functions and processesUnderstanding of
Technology Services and how the IT processes support the lifecycle of the services(BPM, Six Sigma, DFSS; Lean experience a plus). Working knowledge of process based technology framework (such as Infrastructure Technology Library (ITIL) or other).Certification a plus.Working knowledge of COBIT or other best practice.Certification a plus.Working experience with Process Maturity Assessments CMMI, TIPA or other best practice based on ISI/IEC 15504 standard. Certification a plus.ARIS (Architecture of Integrated Information Systems) modeling experience a plusKnowledge of banking technologySix Sigma Green or black belt certificationSkills:Controls ManagementIssue ManagementMonitoring, Surveillance, and TestingQuality AssuranceRisk ManagementAnalytical ThinkingAttention to DetailCritical ThinkingProblem SolvingWritten CommunicationsDecision MakingInnovative ThinkingPrioritizationRecording/Organizing InformationResearchShift:1st shift (United States of America)
Hours Per Week:40
Similar Jobs (11)
Sr. Business Control Specialist
locations
2 Locations
time type
Full time
posted on
Posted 30+ Days Ago
CONSUMER & SMALL BUSINESS: Regulatory Business Control Specialist
locations
9 Locations
time type
Full time
posted on
Posted 12 Days Ago
Senior Business Control Specialist
locations
2 Locations
time type
Full time
posted on
Posted 16 Days AgoBank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.
Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.Regardless of the position you are interested in, the starting points to building your resume are the same:1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications.2. Think about why you can do the job and make a list of your skills that are relative to the job.3. Identify experiences or accomplishments that show your proficiency in the skills required for the job.4. Summarize your abilities, accomplishments and skills into a brief, concise document.
Considerations when writing a resume• Do be brief. Resumes should be 1-2 pages in length.• Do be upbeat and active in your wording.• Do emphasize what you have done clearly and concretely.• Do be neat and well organized.• Do have others proofread and critique your resume. Spell check. Make it error free.• Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.• Don't be dishonest, always tell the truth about yourself in the most flattering light.• Don't include salary history or requirements.• Don't include references.• Don't include accomplishments that do not support your professional goals.•
Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)• Don't use italics, underlining, shadows or other fancy treatments.Seven steps to a successful interview1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.
#J-18808-Ljbffr