Bbbsla
Site-Based Program Facilitator
Bbbsla, Los Angeles, California, United States, 90079
Big Brothers Big Sisters of Greater Los Angeles (BBBSLA) seeks a talented, high-energy professional to serve as the Agency's Site-Based Program Facilitator
Big Brothers Big Sisters of Greater Los Angeles (BBBSLA) empowers youth by establishing enduring, professionally supported mentorship relationships for those facing adversity. We collaborate with parents/guardians and volunteers to ensure every child in our programs reaches higher aspirations, gains confidence, builds better relationships, and achieves educational success. BBBSLA's track record proves that mentoring works, transforming lives one young person at a time.
POSITION OVERVIEW:
Reporting to the Site-Based Coordinator, the Site-Based Program Facilitator (SBPF) provides program facilitation, curriculum building and college and career knowledge. The successful candidate will serve as an influential expert in relationship building, possess cultural sensitivity, excel in program and project management, and have a deep understanding of corporate dynamics. This role will involve engaging with corporate and educational partners, facilitating group sessions, and guiding a cohort of a minimum of 30 individuals in each cohort through topics related to college and career preparation. Additionally, the SBPF supports the Site-Based team by facilitating the enrollment process of Bigs and Littles through conducting information sessions, interviewing, writing assessments, processing applications, matching, conducting LiveScan fingerprinting, and performing administrative tasks, including inputting notes into the database website.
This is a hybrid work position with a mix of virtual and in-office work. The position also requires travel for face-to-face meetings with corporate and school partners.
ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES:
The essential job activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Conduct Site-Based program group facilitation, interfacing with school and corporate administrators, and on-site program management.
Work with the Site-Based Program Manager to build positive relationships with school partners to attract and retain qualified mentors and mentees.
Effectively use active and attentive listening to confirm understanding, coach mentoring matches through the use of reflective questioning, personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience, and document information about matches clearly and concisely in order to keep records accurate and up to date.
Cultivate, steward and ultimately retain assigned school partners, mentors, and mentees.
Support with any enrollment functions including recruitment, interviews, and assessments of potential mentors and mentees.
Identify suitable potential matches and provide ongoing support to achieve length-of-match, closure and outcome evaluation goals.
Participate in the development of curriculum for the Site-Based Mentoring team.
Conduct enrollments including guardian, youth, and volunteer interviews youth safety education, and other intake procedures.
Review all enrollment and assessment information and make recommendations for program participation based on this information.
Maintain accurate records in line with national standards defined by Big Brothers Big Sisters of America, including database and agency standards, Service Delivery Model, and Program Manual requirements.
Assess individual needs for each match participant to assure a positive youth development experience for the child and successful and satisfying experience for the mentor.
Demonstrate proficiency in applying child safety and risk management knowledge in working with child/youth and families exposed to trauma, issues related to living in poverty and any other adverse experiences.
Work in coordination with the Sr. Manager of Site-Based Programs with any child safety concerns or reporting to LA County Department of Children and Family Services.
Facilitate introductory match meetings between the volunteer and children once newly matched.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.
QUALIFICATIONS & EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required (KSA's):
Bachelor's Degree required. Master's Degree preferred. (MSW, MFT, or social service field)
Possess working knowledge of local children's social support services and national/local reporting protocol or child abuse/child safety issues.
Must be able to develop/maintain effective partnerships/relationships with community constituents, corporate executives, non-profit groups, private individuals, and BBBSLA employees.
Strong project management skills including planning, executing, and successfully completing projects within allotted timeline and budget.
REQUIRED KNOWLEDGE, SKILLS AND COMPETENCIES:
Strategic planning and program implementation.
Analysis and decision making.
Planning, organizing and creativity.
Team management, customer service, action-oriented and excellent communication.
Research, presentation and computer literacy skills.
Possess assessment and relationship development experience with children and adults.
Excellent time management and organization skills to coordinate a high level of activity.
Computer literacy with Microsoft Office programs.
COMPETENCIES:
Customer/Client Focus:
Demonstrates a strong commitment to meeting the expectations and requirements of schools, mentees, staff, volunteers, children, parents, and agency corporate and community partners. Prioritizes building and maintaining effective relationships with these stakeholders, gaining their trust and respect. Views the role as adding value to the experiences of constituents, fostering parental support, and promoting diversity and inclusivity. Exhibits a high degree of flexibility and adaptability in all interactions.
Listening:
Practices attentive and active listening, ensuring a deep understanding of others' perspectives and needs. Has the patience to hear people out and can accurately restate opinions, even in disagreement. Vigilant in recognizing and addressing child safety issues, demonstrating a proactive approach to problem identification and resolution.
Interpersonal Savvy:
Relates well to a diverse range of individuals, building appropriate rapport and fostering constructive and effective relationships. Uses diplomacy and tact to navigate and diffuse difficult situations comfortably. Demonstrates an ability to mediate conflicts and create mutual understanding, ensuring a harmonious and supportive environment.
Approachability:
Is approachable and easy to talk to, making extra efforts to put others at ease. Exhibits warmth, patience, and sensitivity to the needs and interests of others, building strong rapport and trust.
Priority Setting:
Efficiently manages time and resources, focusing on what is most important. Quickly identifies critical priorities and sets aside less important tasks, eliminating roadblocks and maintaining focus on achieving key objectives. Demonstrates the ability to sense what will help or hinder goal accomplishment and takes appropriate action.
Commitment to Task:
Exhibits a strong willingness and ability to pursue goals with dedication and pride in accomplishments. Takes proactive actions to achieve and exceed goals, demonstrating a high level of motivation and perseverance.
Results/Outcome Oriented:
Is driven by achieving results and can be relied upon to meet and exceed goals successfully. Focuses on the bottom line, setting clear objectives and measures, monitoring progress, and pushing for continuous improvement and success.
Organizing:
Effectively marshals resources to accomplish goals, orchestrating multiple activities simultaneously. Uses resources efficiently and identifies incomplete or informal information promptly to address any issues. Demonstrates strong organizational skills to manage complex tasks and projects.
Commitment to JEDI (Justice, Equity, Diversity, Inclusion):
Deeply committed to fostering a safe, equitable, and inclusive environment where diversity is celebrated, and justice is ensured for all. This commitment extends beyond internal operations to include alumni, matches, parents/guardians, community partners, and the broader community. Actively promotes and supports JEDI principles in all aspects of the role.
WORK ENVIRONMENT:
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Hybrid office environment. Some evening and weekend work should be expected.
Occasional independent travel.
Physical demands: While performing duties of job, employee is frequently required to stand; walk; sit; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 lbs. Job requires verbal and computer communication. Computer, telephone, and calculator use are required.
Equal Employment Opportunity
BBBSLA is committed to the principle of equal employment opportunity for all qualified individuals. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
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Big Brothers Big Sisters of Greater Los Angeles (BBBSLA) empowers youth by establishing enduring, professionally supported mentorship relationships for those facing adversity. We collaborate with parents/guardians and volunteers to ensure every child in our programs reaches higher aspirations, gains confidence, builds better relationships, and achieves educational success. BBBSLA's track record proves that mentoring works, transforming lives one young person at a time.
POSITION OVERVIEW:
Reporting to the Site-Based Coordinator, the Site-Based Program Facilitator (SBPF) provides program facilitation, curriculum building and college and career knowledge. The successful candidate will serve as an influential expert in relationship building, possess cultural sensitivity, excel in program and project management, and have a deep understanding of corporate dynamics. This role will involve engaging with corporate and educational partners, facilitating group sessions, and guiding a cohort of a minimum of 30 individuals in each cohort through topics related to college and career preparation. Additionally, the SBPF supports the Site-Based team by facilitating the enrollment process of Bigs and Littles through conducting information sessions, interviewing, writing assessments, processing applications, matching, conducting LiveScan fingerprinting, and performing administrative tasks, including inputting notes into the database website.
This is a hybrid work position with a mix of virtual and in-office work. The position also requires travel for face-to-face meetings with corporate and school partners.
ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES:
The essential job activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Conduct Site-Based program group facilitation, interfacing with school and corporate administrators, and on-site program management.
Work with the Site-Based Program Manager to build positive relationships with school partners to attract and retain qualified mentors and mentees.
Effectively use active and attentive listening to confirm understanding, coach mentoring matches through the use of reflective questioning, personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience, and document information about matches clearly and concisely in order to keep records accurate and up to date.
Cultivate, steward and ultimately retain assigned school partners, mentors, and mentees.
Support with any enrollment functions including recruitment, interviews, and assessments of potential mentors and mentees.
Identify suitable potential matches and provide ongoing support to achieve length-of-match, closure and outcome evaluation goals.
Participate in the development of curriculum for the Site-Based Mentoring team.
Conduct enrollments including guardian, youth, and volunteer interviews youth safety education, and other intake procedures.
Review all enrollment and assessment information and make recommendations for program participation based on this information.
Maintain accurate records in line with national standards defined by Big Brothers Big Sisters of America, including database and agency standards, Service Delivery Model, and Program Manual requirements.
Assess individual needs for each match participant to assure a positive youth development experience for the child and successful and satisfying experience for the mentor.
Demonstrate proficiency in applying child safety and risk management knowledge in working with child/youth and families exposed to trauma, issues related to living in poverty and any other adverse experiences.
Work in coordination with the Sr. Manager of Site-Based Programs with any child safety concerns or reporting to LA County Department of Children and Family Services.
Facilitate introductory match meetings between the volunteer and children once newly matched.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.
QUALIFICATIONS & EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required (KSA's):
Bachelor's Degree required. Master's Degree preferred. (MSW, MFT, or social service field)
Possess working knowledge of local children's social support services and national/local reporting protocol or child abuse/child safety issues.
Must be able to develop/maintain effective partnerships/relationships with community constituents, corporate executives, non-profit groups, private individuals, and BBBSLA employees.
Strong project management skills including planning, executing, and successfully completing projects within allotted timeline and budget.
REQUIRED KNOWLEDGE, SKILLS AND COMPETENCIES:
Strategic planning and program implementation.
Analysis and decision making.
Planning, organizing and creativity.
Team management, customer service, action-oriented and excellent communication.
Research, presentation and computer literacy skills.
Possess assessment and relationship development experience with children and adults.
Excellent time management and organization skills to coordinate a high level of activity.
Computer literacy with Microsoft Office programs.
COMPETENCIES:
Customer/Client Focus:
Demonstrates a strong commitment to meeting the expectations and requirements of schools, mentees, staff, volunteers, children, parents, and agency corporate and community partners. Prioritizes building and maintaining effective relationships with these stakeholders, gaining their trust and respect. Views the role as adding value to the experiences of constituents, fostering parental support, and promoting diversity and inclusivity. Exhibits a high degree of flexibility and adaptability in all interactions.
Listening:
Practices attentive and active listening, ensuring a deep understanding of others' perspectives and needs. Has the patience to hear people out and can accurately restate opinions, even in disagreement. Vigilant in recognizing and addressing child safety issues, demonstrating a proactive approach to problem identification and resolution.
Interpersonal Savvy:
Relates well to a diverse range of individuals, building appropriate rapport and fostering constructive and effective relationships. Uses diplomacy and tact to navigate and diffuse difficult situations comfortably. Demonstrates an ability to mediate conflicts and create mutual understanding, ensuring a harmonious and supportive environment.
Approachability:
Is approachable and easy to talk to, making extra efforts to put others at ease. Exhibits warmth, patience, and sensitivity to the needs and interests of others, building strong rapport and trust.
Priority Setting:
Efficiently manages time and resources, focusing on what is most important. Quickly identifies critical priorities and sets aside less important tasks, eliminating roadblocks and maintaining focus on achieving key objectives. Demonstrates the ability to sense what will help or hinder goal accomplishment and takes appropriate action.
Commitment to Task:
Exhibits a strong willingness and ability to pursue goals with dedication and pride in accomplishments. Takes proactive actions to achieve and exceed goals, demonstrating a high level of motivation and perseverance.
Results/Outcome Oriented:
Is driven by achieving results and can be relied upon to meet and exceed goals successfully. Focuses on the bottom line, setting clear objectives and measures, monitoring progress, and pushing for continuous improvement and success.
Organizing:
Effectively marshals resources to accomplish goals, orchestrating multiple activities simultaneously. Uses resources efficiently and identifies incomplete or informal information promptly to address any issues. Demonstrates strong organizational skills to manage complex tasks and projects.
Commitment to JEDI (Justice, Equity, Diversity, Inclusion):
Deeply committed to fostering a safe, equitable, and inclusive environment where diversity is celebrated, and justice is ensured for all. This commitment extends beyond internal operations to include alumni, matches, parents/guardians, community partners, and the broader community. Actively promotes and supports JEDI principles in all aspects of the role.
WORK ENVIRONMENT:
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Hybrid office environment. Some evening and weekend work should be expected.
Occasional independent travel.
Physical demands: While performing duties of job, employee is frequently required to stand; walk; sit; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 lbs. Job requires verbal and computer communication. Computer, telephone, and calculator use are required.
Equal Employment Opportunity
BBBSLA is committed to the principle of equal employment opportunity for all qualified individuals. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
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