Tubman
Director of Shelter Services
Tubman, Maplewood, Minnesota, United States,
Tubman is seeking a full-time Director of Shelter Services to provide leadership and direction for a mission centered workplace that meets employee needs for meaningful work, growth, challenge, communication, and effective leadership. This position bears responsibility for the processes and systems related to Tubman Shelter and supportive services for people experiencing relationship violence.
The Director of Shelter Services sets the tone and models advocacy and client service standards that embody the values of the organization, collaboratively sets the objectives for and assures quality execution of Tubman's shelter program activities, and ensures implementation of best and emerging practices.
This role includes performing a wide range of duties that include planning, organization, staffing, leading, training, and full oversight of the program to ensure quality and caring delivery of services using a housing first, harm reduction model while ensuring that program outcomes and goals are fully met. All leaders must understand and adhere to the principles of culturally responsive, survivor-led, strength-based practices and ensure that all services are provided within a trauma-informed framework.
The ideal candidate will be a leader who has a passion for Tubman's vision, mission, values, and services, and the ability to inspire others to make a difference in the lives of people of all ages, gender identities, and cultural backgrounds who have experienced trauma.
Why work for Tubman?
Tubman's vision represents the future we want for our clients and the wider community: thriving people, healthy relationships, and peaceful communities. Our mission is to advance opportunities for change so that every person can experience safety, hope, and healing.
Four strategic directions guide our work:• Clients: Provide streamlined access to exceptional, relevant services.• Community: Engage the community to take action.• Culture: Invigorate organizational culture to lead with equity, wellbeing, and engagement.• Capacity: Strengthen the agency's infrastructure to better serve clients and the community.
Tubman's philosophy is rooted in our inspiration and namesake, Harriet Tubman. Facing unrelenting adversities, Harriet Tubman encouraged others to simply "Keep going." Each year, Tubman offers safety, hope, and healing to nearly 18,000 people of all ages, gender identities, and cultural backgrounds who face relationship violence, trafficking, homelessness, addiction, mental health challenges, and other trauma. Our culturally responsive services are rooted in decades of research, innovation, experience, and partnership.
Tubman offers a mission centered culture that values integrity, respect, innovation, partnership, and social justice. Our programs are strength-based, client-centered, and rooted in hope. Our work environment focuses on flexibility, self-care, and work-life balance for all employees.
Tubman's Commitment to Diversity and Equity
Tubman is fiercely committed to equity and inclusion. We are an affirming workplace that values people's identities and multiple dimensions of diversity. Tubman is an Equal Opportunity Employer and strives to hire a workforce that reflects the people we serve. Tubman believes that diversity, equity, and inclusion amongst our staff are vital to both our clients and the agency's success. We strive to hire, develop, and retain the best people from a diverse pool of candidates. Black, Indigenous, people of color, multilingual speakers, people of all gender identities, people with disabilities, and veterans are all encouraged to apply.
Key Responsibilities• Oversee shelter program development from the perspectives of organizational capability, recruitment, employee experience and engagement, training, performance, leadership, guest experience, and policy development.• Serve as a culture champion and work with agency leadership to ensure Tubman is maintaining a workplace culture that allows employees to thrive and do their best work.• Partner with the Human Resources department to uphold and adapt shelter employee policies and procedures related to program operations, employee recruitment, hiring, termination, performance management, professional development strategies, and training recommendations.• Lead program managers in performance management of program staff including coaching and supervision, annual evaluations, professional development plans, progressive discipline, recognition, etc.• Partner with the finance department on program-specific financial management, participate in the annual budgeting process, monitor revenue and expenses monthly, and ensure performance is consistent with forecasted expectations. Recommend budget modifications for optimal expense/revenue management.• Provide evaluation and analysis of residential program activities including developing metrics, monitoring trends and outcomes, and preparing written reports; recommend program strategies based on results of analysis.• Maintain or exceed contractual level of service commitments and requirements needed to meet or exceed program goals and objectives.• Identify, develop, and pursue opportunities to develop new or expand existing services and partnerships to meet emerging trends that are aligned with the agency's strategic direction.• Work with other agency leaders in the Clinical, Legal, Housing, and Youth Programs to ensure access, integration, and cross-agency coordination of the full range of Tubman services.• Reduce barriers and increase access for people we serve and underserved populations through community outreach activities and maintain the shelter program's capacity and resources through participation in fundraising efforts.• Serve as an ambassador of service model and agency values in building strong collaborations with community partner agencies to establish new and enhance existing relationships, working toward a more coordinated community approach to addressing and preventing relationship violence.• Co-facilitate the Shelter Resident Advisory Group and implement programmatic changes and recommendations based on their leadership and feedback.
Minimum Qualifications• Strong ability to collaborate, build, and maintain strong relationships with employees and internal and external partners across all functions and levels of the agency.• Versatility and experience with both tactical and strategic tasks and projects.• High emotional intelligence, ability to navigate ambiguity, and adapt to changing circumstances.• Demonstrated cultural competence.• Strong project management, organizational, and analytical skills.• Proven ability to build positive, productive relationships and a strong network of internal and external allies and resources.• Experience leading organizational change projects is a plus.• A BA/BS in human services or related field or a minimum of 5 years of experience in program management with experience providing supervision and mentorship for staff required.• Flexibility to meet the program and staffing needs in a 24/7 setting.
Preferred Candidate• Experience working in a community-based, social-impact nonprofit agency.• Experience working with survivors of relationship violence in congregate living environments.• Multi-lingual.• Experience with Microsoft 365.
Reports to: Chief Executive Officer
Direct Reports: Lead Shelter Manager, Shelter Community Manager, and Shelter Operations Manager.
Location and Work Schedule: This position will be based at Harriet Tubman Center East, Maplewood, MN with some local travel to other sites for meetings, and generally works business hours with occasional evening and weekend hours. Since the shelter program is 24/7, emergencies may arise that require the Director to be available at other times.
Compensation & Benefits
The annual salary range for this position is $85,000 to $110,000 depending on experience. Tubman provides a quality benefits package that includes a highly competitive paid time off program, multiple health plan options, dental, short- and long-term disability, and life insurances, as well as other optional health and wellness insurance to meet diverse employee needs, and a 401(k) plan with up to 4% employer match. Tubman is a qualified employer under the Public Service Student Loan Forgiveness Program. In addition, you will have multiple professional development and personal growth opportunities while at Tubman.
To apply: Apply online or send resumes and cover letters to: jobs@tubman.org or mail to Human Resources at Harriet Tubman Center East, 1725 Monastery Way, Maplewood, MN 55109.
The position will be open until filled, with preference given to resumes received by the end of the day on Thursday, December 5, 2024.
The Director of Shelter Services sets the tone and models advocacy and client service standards that embody the values of the organization, collaboratively sets the objectives for and assures quality execution of Tubman's shelter program activities, and ensures implementation of best and emerging practices.
This role includes performing a wide range of duties that include planning, organization, staffing, leading, training, and full oversight of the program to ensure quality and caring delivery of services using a housing first, harm reduction model while ensuring that program outcomes and goals are fully met. All leaders must understand and adhere to the principles of culturally responsive, survivor-led, strength-based practices and ensure that all services are provided within a trauma-informed framework.
The ideal candidate will be a leader who has a passion for Tubman's vision, mission, values, and services, and the ability to inspire others to make a difference in the lives of people of all ages, gender identities, and cultural backgrounds who have experienced trauma.
Why work for Tubman?
Tubman's vision represents the future we want for our clients and the wider community: thriving people, healthy relationships, and peaceful communities. Our mission is to advance opportunities for change so that every person can experience safety, hope, and healing.
Four strategic directions guide our work:• Clients: Provide streamlined access to exceptional, relevant services.• Community: Engage the community to take action.• Culture: Invigorate organizational culture to lead with equity, wellbeing, and engagement.• Capacity: Strengthen the agency's infrastructure to better serve clients and the community.
Tubman's philosophy is rooted in our inspiration and namesake, Harriet Tubman. Facing unrelenting adversities, Harriet Tubman encouraged others to simply "Keep going." Each year, Tubman offers safety, hope, and healing to nearly 18,000 people of all ages, gender identities, and cultural backgrounds who face relationship violence, trafficking, homelessness, addiction, mental health challenges, and other trauma. Our culturally responsive services are rooted in decades of research, innovation, experience, and partnership.
Tubman offers a mission centered culture that values integrity, respect, innovation, partnership, and social justice. Our programs are strength-based, client-centered, and rooted in hope. Our work environment focuses on flexibility, self-care, and work-life balance for all employees.
Tubman's Commitment to Diversity and Equity
Tubman is fiercely committed to equity and inclusion. We are an affirming workplace that values people's identities and multiple dimensions of diversity. Tubman is an Equal Opportunity Employer and strives to hire a workforce that reflects the people we serve. Tubman believes that diversity, equity, and inclusion amongst our staff are vital to both our clients and the agency's success. We strive to hire, develop, and retain the best people from a diverse pool of candidates. Black, Indigenous, people of color, multilingual speakers, people of all gender identities, people with disabilities, and veterans are all encouraged to apply.
Key Responsibilities• Oversee shelter program development from the perspectives of organizational capability, recruitment, employee experience and engagement, training, performance, leadership, guest experience, and policy development.• Serve as a culture champion and work with agency leadership to ensure Tubman is maintaining a workplace culture that allows employees to thrive and do their best work.• Partner with the Human Resources department to uphold and adapt shelter employee policies and procedures related to program operations, employee recruitment, hiring, termination, performance management, professional development strategies, and training recommendations.• Lead program managers in performance management of program staff including coaching and supervision, annual evaluations, professional development plans, progressive discipline, recognition, etc.• Partner with the finance department on program-specific financial management, participate in the annual budgeting process, monitor revenue and expenses monthly, and ensure performance is consistent with forecasted expectations. Recommend budget modifications for optimal expense/revenue management.• Provide evaluation and analysis of residential program activities including developing metrics, monitoring trends and outcomes, and preparing written reports; recommend program strategies based on results of analysis.• Maintain or exceed contractual level of service commitments and requirements needed to meet or exceed program goals and objectives.• Identify, develop, and pursue opportunities to develop new or expand existing services and partnerships to meet emerging trends that are aligned with the agency's strategic direction.• Work with other agency leaders in the Clinical, Legal, Housing, and Youth Programs to ensure access, integration, and cross-agency coordination of the full range of Tubman services.• Reduce barriers and increase access for people we serve and underserved populations through community outreach activities and maintain the shelter program's capacity and resources through participation in fundraising efforts.• Serve as an ambassador of service model and agency values in building strong collaborations with community partner agencies to establish new and enhance existing relationships, working toward a more coordinated community approach to addressing and preventing relationship violence.• Co-facilitate the Shelter Resident Advisory Group and implement programmatic changes and recommendations based on their leadership and feedback.
Minimum Qualifications• Strong ability to collaborate, build, and maintain strong relationships with employees and internal and external partners across all functions and levels of the agency.• Versatility and experience with both tactical and strategic tasks and projects.• High emotional intelligence, ability to navigate ambiguity, and adapt to changing circumstances.• Demonstrated cultural competence.• Strong project management, organizational, and analytical skills.• Proven ability to build positive, productive relationships and a strong network of internal and external allies and resources.• Experience leading organizational change projects is a plus.• A BA/BS in human services or related field or a minimum of 5 years of experience in program management with experience providing supervision and mentorship for staff required.• Flexibility to meet the program and staffing needs in a 24/7 setting.
Preferred Candidate• Experience working in a community-based, social-impact nonprofit agency.• Experience working with survivors of relationship violence in congregate living environments.• Multi-lingual.• Experience with Microsoft 365.
Reports to: Chief Executive Officer
Direct Reports: Lead Shelter Manager, Shelter Community Manager, and Shelter Operations Manager.
Location and Work Schedule: This position will be based at Harriet Tubman Center East, Maplewood, MN with some local travel to other sites for meetings, and generally works business hours with occasional evening and weekend hours. Since the shelter program is 24/7, emergencies may arise that require the Director to be available at other times.
Compensation & Benefits
The annual salary range for this position is $85,000 to $110,000 depending on experience. Tubman provides a quality benefits package that includes a highly competitive paid time off program, multiple health plan options, dental, short- and long-term disability, and life insurances, as well as other optional health and wellness insurance to meet diverse employee needs, and a 401(k) plan with up to 4% employer match. Tubman is a qualified employer under the Public Service Student Loan Forgiveness Program. In addition, you will have multiple professional development and personal growth opportunities while at Tubman.
To apply: Apply online or send resumes and cover letters to: jobs@tubman.org or mail to Human Resources at Harriet Tubman Center East, 1725 Monastery Way, Maplewood, MN 55109.
The position will be open until filled, with preference given to resumes received by the end of the day on Thursday, December 5, 2024.