Customer Service and Sales Admin

Job Summary:

Are you a proactive go-getter with a knack for juggling multiple tasks? Join our dynamic team as a Customer Service & Sales Admin and become a crucial part of our fast-paced, innovative startup environment! We’re a fun, forward-thinking company that thrives on creativity and collaboration. This position requires a proactive individual with strong organizational skills and the ability to manage multiple tasks efficiently. The ideal candidate will excel in communication, data entry, and office administration. If you’re excited about providing top-notch customer service while diving into production and sales support, this role is for you.

Key Responsibilities:

• Customer Service Support:
• Dive into customer inquiries with enthusiasm, providing swift, professional responses to emails and solving problems with a smile.
• Turn customer challenges into opportunities by addressing concerns and maintaining positive relationships.
• Work with the warehouse on customer returns.
• Provide product information, order status updates, and general assistance to customers.
• Sales Administration:
• Assist with sales-related administrative tasks, including order processing, data entry, and maintaining accurate sales records.
• Coordinate with the sales team to ensure accurate order fulfillment and timely delivery.
• Be the communication bridge between sales & product, to ensure seamless order fulfillment and timely delivery to our accounts.
• Create and track sales documents like orders, invoices, and purchase orders with precision.
• Office Administrative Duties:
• Bring an optimistic vibe to the office with tasks like taking meeting notes, managing emails, and keeping office supplies stocked.
• Help organize meetings, prepare reports, and tackle various admin tasks with a can-do attitude.
• Assist in convention prep - emailing suppliers, organizing, and shipping.
• Collaborate with our team to keep the office buzzing and contribute to a positive work atmosphere.

Qualifications:

• High school diploma or equivalent; associate's degree or relevant certification is a plus.
• Experience in customer service, admin support, or a related role with a sprinkle of enthusiasm is a bonus.
• Experience in Microsoft Office Suite (Word, Excel, Outlook) and/or Google Apps.
• Experience in Shopify, Zendesk, and Quickbooks would be ideal, but open to training.
• Excellent written and verbal communication skills.
• Strong organizational skills and a keen eye for detail, paired with a knack for multitasking and prioritizing effectively in a fast-paced environment.
• Problem-solving skills with a customer-first mindset.

Working Conditions:

• Enjoy working in a new office environment where collaboration and creativity are at the forefront.
• Flexibility to occasionally work beyond regular hours to meet exciting deadlines and tackle special projects.

Application Process:

Ready to jump into a role where you can make an impact and have fun while doing it? Send us your resume and a cover letter that showcases your unique personality and how you’d thrive in this energetic role. Applications can be sent to Melissa Zucca at melissa@figpin.com.

At Collect Awesome Inc, we celebrate diversity and are committed to building an inclusive team. We believe in creating a fun, collaborative, and innovative workplace where everyone can thrive.