Sales and Operations Associate

ROSEARK

Sales and Operations Associate

Company Description

For over 20 years, Roseark has been innovating the luxury jewelry experience. We specialize in custom design and bring together an extraordinary collection of designers from around the globe. Having built a reputation for show stopping designs, Roseark is a favorite of celebs, media and clients.

Role Description

This is a full time on-site role for a sales and operations associate. This role will maintain client satisfaction and offer the highest level of customer service. This role will be responsible for developing new business as we open a new location to further our imprint on Los Angeles. We are looking for someone passionate about fine jewelry that wants to develop and grow with the company.

Responsibilities

• Client outreach - finding innovative ways to create repeat business, daily outreach utilizing text, phone and email to stay in touch
• Be an ambassador for the brand to build relationships in a new neighborhood
• Cross functional collaboration with team members to develop product knowledge, share information that will lead to the success of the company
• Inventory control and daily operational tasks that require attention to detail and strong communication skills

Admin

• Inventory swaps, RTV’s, sending out packages
• Maintaining an organized client database
• Responding to emails in a timely manner
• Use of Mac products knowledge of web and e-commerce platforms

Qualifications

• Sales experience with fine jewelry and/or in a luxury environment preferred 
• Excellent interpersonal skills and communication abilities
• Able to deliver exceptional customer service in a fast paced environment
• Demonstrate ability to maintain relationships with clients, providing industry-specific knowledge of high-end jewelry offerings
• Possessing personal style and fashion knowledge
• Detail oriented
• Tech savvy