Help Desk Specialist

Title

Helpdesk Support

Duration

6-12 month contract

Location

5 days onsite in NYC (10019)

Hours10am -7pm

• Good customer service skills, ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
• Should have a solid understanding of Microsoft Stack and Azure Cloud
• Experience with O365 and Windows-related Applications like SCCM
• Ability to troubleshoot\ IT problems and offer solutions
• Collaborate with the Windows and Network engineering team to achieve project goals
• Maintaining documentation and records related to engineering projects
• Positive Personality and Proactive and excited to learn new things and adopt change