Application Engineer

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.

“NOTE: If selected for this position, you are required to perform ALL work onsite, based on the client’s specified hybrid work schedule (currently onsite 3 days a week: Tuesday, Wednesday and Thursday).”

Application Engineer (Free Switch), Austin, TX

• FreeSwitch

• Media (Audio, Video, IVR)

• Preferred Integration experience using Java

Highly focused and self-motivated professional successful in the design, development and

deployment of large-scale multi-channel contact center applications

Over 5 years of experience in design, development, installation, configuration, testing and

support of IVR and Genesys applications

Experience with Free Switch

Worked extensively on Genesys projects for large customers

Preferred - Genesys Certified Application Professional

-Implemented GVP Solutions which includes installation, configuration, testing

and support of the platform. Requirements gathering, writing functional specification

documents and technical design specifications for IVR Applications.

-Experience in working with difference Nuance dialog modules including OSDM,NDM

• Experience in with working with different application frameworks like Genesys Studio,Genesys Composer, SAP VXML Framework, PTP and NDF.

-Experience in working Genesys mobile engagement and Genesys ORS. Design anddeveloped application using SCXML

• Genesys installation and configuration experience from versions 5.x through 8.x.

• Expert level knowledge on Management Framework, Enterprise Routing, OCS, GVP and WDE.

• Experience in building routing strategy to meet routing and reporting needs. Implementedskills based routing across different business units.

• Preferred - Genesys Certified Professional

• Preferred Computer Science Degree

Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today.

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