Application Engineer

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.NOTE: If selected for this position, you are required to perform ALL work onsite, based on the clients specified hybrid work schedule (currently onsite 3 days a week: Tuesday, Wednesday and Thursday).Application Engineer (Free Switch), Austin, TX- FreeSwitch- Media (Audio, Video, IVR)- Preferred Integration experience using JavaHighly focused and self-motivated professional successful in the design, development anddeployment of large-scale multi-channel contact center applicationsOver 5 years of experience in design, development, installation, configuration, testing andsupport of IVR and Genesys applicationsExperience with Free SwitchWorked extensively on Genesys projects for large customersPreferred - Genesys Certified Application Professional-Implemented GVP Solutions which includes installation, configuration, testingand support of the platform. Requirements gathering, writing functional specificationdocuments and technical design specifications for IVR Applications.-Experience in working with difference Nuance dialog modules including OSDM,NDM- Experience in with working with different application frameworks like Genesys Studio,Genesys Composer, SAP VXML Framework, PTP and NDF.-Experience in working Genesys mobile engagement and Genesys ORS. Design anddeveloped application using SCXML- Genesys installation and configuration experience from versions 5.x through 8.x.- Expert level knowledge on Management Framework, Enterprise Routing, OCS, GVP and WDE.- Experience in building routing strategy to meet routing and reporting needs. Implementedskills based routing across different business units.- Preferred - Genesys Certified Professional- Preferred Computer Science DegreeRed Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what its like to be at the top; connect with one of our recruiters and apply today.Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES!Learn what its like to be a Red Oak Consultant!Red Oak Tech: Quality | Talent | Integrity