Center Operations Director

We are dedicated to creating a supportive, enriching environment where children with ASD can grow and thrive. Our team is driven by compassion and professionalism, and we provide them with the resources, training, and support they need to deliver exceptional care to our clients and their families.

We are looking for a dynamic Center Operations Director, ensuring both operational excellence and clinical integrity. This role is essential in fostering a positive work environment, driving the Center’s growth, and building strong connections within the community.

Your Role as Operations Manager

Leadership & Team Development

• Foster an inclusive, ethical work environment aligned with our mission and values.
• Manage day-to-day staff operations, including recruitment, onboarding, performance evaluations, and professional development.
• Act as a liaison between employees and support departments to address concerns and maintain compliance.

Scheduling & Resource Allocation

• Coordinate staff schedules, assign caseloads, and manage room assignments to achieve operational goals.
• Ensure timely processing of scheduled hours and adherence to attendance expectations.

Client Onboarding & Satisfaction

• Lead the client intake process and ensure smooth onboarding for new families.
• Oversee insurance approvals and authorizations, ensuring they are up to date.
• Monitor client satisfaction and maintain strong relationships with families to ensure accountability and quality outcomes.

Business Development & Community Outreach

• Establish and nurture relationships with referral sources such as physicians, psychologists, and social workers.
• Collaborate with marketing and client relations teams to grow our referral pipeline and meet growth objectives.

Financial Oversight & Operational Efficiency

• Manage the Center’s financial performance, including budgeting, forecasting, and expense control.
• Use data analysis to make informed decisions and develop strategies to meet financial targets.
• Ensure accurate and timely client billing.

Facility Management

• Oversee the maintenance and daily operations of the Center, including vendor management (cleaning, HVAC, water, etc.).
• Ensure a clean, safe, and well-maintained environment for staff and clients.

Qualifications

• Bachelor’s degree in Business, Healthcare Management, or related field
• 5+ years of experience in operations management and leadership
• Experience in healthcare, behavioral health preferred
• Strong financial and business acumen
• Excellent communication and organizational skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

What We Offer

At BrightPath, we value our Operations Managers as essential to our success and the well-being of the children we serve. That’s why we offer:

• Competitive Salary with weekly pay
• Generous PTO (15 days, Birthday PTO, 6 company holidays)
• Performance Bonuses – earn up to $25,000 annually, paid quarterly
• Health Benefits – Aetna medical, dental, and vision coverage
• 401(k) Program – with up to 6% company match
• Employee Assistance Program for mental health support
• Opportunities for Career Advancement
• A supportive management team that values your ideas and professional growth

Take the next step in your career and help us continue making a difference!