Global Relationship Manager

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We are harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we are calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality.

Inviting applications for the role of Vice President, Global Relationship Management!

This role ensures Genpact experiences growth in priority and growth mining accounts. You will be managing relationships with existing and target new executives in one of the existing priority accounts in the Retail unit.

Responsibilities

• Understanding customer needs and translate them into winning proposals for Genpact and its customers.
• Winning new growth deals in customer account per pre-agreed targets - Meet and surpass Operating Plan (OP) numbers.
• Understanding the marketplace and the competitor offering; drive strategic sales initiatives for Genpact.
• Leveraging and building networks that result in potential opportunities/leads in the customer’s organization globally – understanding what competition is offering.
• Connecting at CxO level in the customer organization; build/maintain relationships that enable higher customer happiness (measured via NPS survey system) and delivered business impact.
• Providing insights on what is happening on customer’s financials and drive business strategies within operating teams to contribute to the customer.
• Building, running, and handling the governance around customer and Genpact communication enabling better visibility, transparency, and partnership within the relationship.
• Effectively construct and tell a compelling and clear story around the value proposition both orally and in presentations.
• Cross-selling all Genpact products to the customers drives higher growth penetration.
• Becoming a key intermediary between global delivery team and the customer
• Participating in Industry 3rd party seminars, Quarterly meetings, Earnings calls, Analyst forums to develop deeper industry connects in relation to the customer and customer industry.
• Playing a key role in providing timely and high quality RFX responses
• Partnering with RFI/RFP team & Finance on customer proposals to realize customer needs while maintaining profitability.

Qualification we seek in you!

Minimum Qualifications

• Proven experience of managing clients and doing end-to-end deals. Proven success in driving higher growth penetration with deals of $10M TCV or larger.
• Relevant years of services business experience
• Relevant years as account manager at a strategic level
• Fortune 500 company experience
• MBA or sophisticated degree in related field
• Strategic consulting expertise or practice at a large consulting firm
• Program Management experience

Preferred Qualifications

• Experience with working either in/for Retail or Consumer Goods industries or clients
• Experience and cultural flexibility to work across countries and succeed in a global organization.
• Excellent oral and written communication skills and executive presentation skills in English
• Ability to interface at all levels of an organization (including senior leaders in a variety of functions)
• Sound financial & commercial Business Understanding

“The approximate annual base compensation range for this position is $160,000 to $200,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.