Customer Service Supervisor

Swoon is seeking a talented bilingual Customer Service Supervisor to join a global manufacturing organization. In this role, you will be instrumental in the oversight of all customer service operations.

Location- Miami, FL

Compensation- $85K-$97K

What you will be doing:

• Supervise the customer service department workflow to ensure customers are serviced in a satisfying manner and company goals are met.
• Lead a team directly to offer support/mentorship
• Intervene in and directly manage challenging customer situations through research, direct communication and any other means necessary to resolve outstanding issues.
• Be a hands-on leader who is comfortable in helping out with other functions.

What you will bring:

• 3 - 5 years’ experience in a supervisory role within customer service.
• Associate's Degree. Bachelor’s Degree preferred.
• Must possess advanced computer skills including excel and pivot tables.
• Bilingual in Spanish and English

What we offer:

• Competitive compensation and benefits package
• Opportunity to work with a leading organization