Desktop Support Specialist

Apex is currently searching for an IT Support/Desktop Support Specialist to support a large financial client at their onsite location in North Richland Hills, TX. The position is slated as a W2 contract through middle of next year with good chance of extension. Hours will be Monday-Friday 8-5 CT and rate will be $21 an hour. Will move quickly with interviews and decisions by early next week!

Required experience:

Must have experience with imaging/configuration (SCCM)

--2+ years of IT support experience

--Strong phone presence and engagement with end users

--Must be able to work directly on client's W2

Perks:

--high profile financial client will add to your resume

--opportunity to turn into long-term contract

--great team culture

Job Details

The Desktop Support Technicians role is to support and maintain organizational computer systems, desktops, and peripherals. That include imaging, installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via incident tickets) in a timely and accurate fashion and provide end-user assistance where required.

Location:

• Onsite position

• 5 days a week onsite at North Richland Hills, Texas

Job Overview/Responsibilities:

• Knowledge of computer software, operating systems, hardware, and networking

• Excellent verbal and written communication skills

• Good problem-solving and critical thinking skills

• Able to work in a team as well as independently

• Ability to configure (image) laptops and desktops (SCCM imaging using thumb drives)

• Repair and troubleshoot laptops, desktops, monitors, printers, and company owned mobile devices

• Troubleshoot Wi-Fi and VPN connection issues

• Time management and organizational skills

• Attention to detail

• Experienced in providing professional and courteous customer service

Job Qualifications and Skill Sets:

• Proficiency in programs such as Service Now, Active Directory, and Microsoft 365

• Associate degree or bachelors degree or higher in an IT-related field such as computer science, technical support, and information technology

• A+ certification for computer technology (a plus)

• Minimum of two years experience supporting end user desktop, laptop, operating systems or has served in a similar role in another IT-related position