The University of New Mexico Health Sciences Center
IT Support Tech 2
The University of New Mexico Health Sciences Center, Albuquerque, New Mexico, United States, 87101
IT Support Tech 2Requisition ID:
req30967Working Title:
IT Support Tech 2Position Grade:
10Position Summary
The IT Support Tech 2 will be an essential field support technician capable of performing basic application support and performing workstation and computer/laptop inventory tasks. Consistent with the School of Engineering’s IT tiered support model, the position fields SOE-specific service requests presented by SOEIT and through UNM’s Customer Support Systems such as Help.NM/Cherwell.The Support Technician is an area-specific field agent and is expected to resolve or escalate a range of requests for the School of Engineering departments. This position will be primarily located in the Departments of Chemical & Biological Engineering and Nuclear Engineering but will be available to support other School of Engineering departments as needed. This position will also play an integral role in spearheading increased adoption of Cherwell as a service request management tool.The successful applicant will have experience working with a range of client technologies as well as a thorough understanding of IT service management principles, exceptional communication skills, and customer service. They will also have expertise managing area-specific applications and device inventory best practices and solutions.Conditions of Employment
Specialty licensure/certification may be required, as specified by the department.Successful candidate may be subject to a criminal background check prior to starting work.Minimum Qualifications
High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified. Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.Preferred Qualifications
Experience working in a University settingBachelor's DegreeAdditional Requirements
Campus:
Main - Albuquerque, NMDepartment:
Chemical and Biological Engineering (326A)Employment Type:
StaffStaff Type:
Regular - Full-TimeStatus:
Non-ExemptPay:
Hourly: $18.81 - $25.56Benefits:
EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs.Background Check Required
YesFor Best Consideration Date
9/27/2024Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Please attach a cover letter and current resume. Applicants must fill out the online application on UNM Jobs as well.Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the
Veteran Preference Program webpage
for additional details.The University of New Mexico is
#J-18808-Ljbffr
req30967Working Title:
IT Support Tech 2Position Grade:
10Position Summary
The IT Support Tech 2 will be an essential field support technician capable of performing basic application support and performing workstation and computer/laptop inventory tasks. Consistent with the School of Engineering’s IT tiered support model, the position fields SOE-specific service requests presented by SOEIT and through UNM’s Customer Support Systems such as Help.NM/Cherwell.The Support Technician is an area-specific field agent and is expected to resolve or escalate a range of requests for the School of Engineering departments. This position will be primarily located in the Departments of Chemical & Biological Engineering and Nuclear Engineering but will be available to support other School of Engineering departments as needed. This position will also play an integral role in spearheading increased adoption of Cherwell as a service request management tool.The successful applicant will have experience working with a range of client technologies as well as a thorough understanding of IT service management principles, exceptional communication skills, and customer service. They will also have expertise managing area-specific applications and device inventory best practices and solutions.Conditions of Employment
Specialty licensure/certification may be required, as specified by the department.Successful candidate may be subject to a criminal background check prior to starting work.Minimum Qualifications
High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified. Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.Preferred Qualifications
Experience working in a University settingBachelor's DegreeAdditional Requirements
Campus:
Main - Albuquerque, NMDepartment:
Chemical and Biological Engineering (326A)Employment Type:
StaffStaff Type:
Regular - Full-TimeStatus:
Non-ExemptPay:
Hourly: $18.81 - $25.56Benefits:
EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs.Background Check Required
YesFor Best Consideration Date
9/27/2024Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Please attach a cover letter and current resume. Applicants must fill out the online application on UNM Jobs as well.Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the
Veteran Preference Program webpage
for additional details.The University of New Mexico is
#J-18808-Ljbffr