Mint Mobile
Temp to Hire- Fraud Specialist - Remote
Mint Mobile, Costa Mesa, California, United States, 92626
MINT MOBILE
is seeking a talented
Temp to Hire- Fraud Specialist
to join the
Finance Team!
Individual reports to
Senior Manager, Fraud Operations.
Role is
remote-
must reside in the United States.
ABOUT THE ROLE
The Specialist, Fraud will review suspicious customer accounts and eCommerce orders utilizing available tools daily while identifying fraud trends or product vulnerabilities and escalating them to the team manager.
This is a temp-to-hire position with an assignment for 90 days, with the possibility of converting to a full-time position post-assignment.
Your usual day of awesomeness includes:
Review suspected fraud cases while adhering to department and company service-level agreements.
Maintain or exceed minimum fraud review volume expectations with minimal errors, complaints, and chargebacks.
Work with fraud leadership to evaluate or develop tools and enhance fraud detection capabilities.
Partner with other members of the team to improve internal processes when necessary.
Develop effective working relationships across internal and external departments as necessary.
Understand, record, and update reports for all alerts received.
WHAT YOU BRING
At least 1-2 years of experience in Risk, Fraud Prevention, and chargeback/customer disputes (preferred, not required).
Bilingual in English and Spanish required.
Basic understanding of Fraud Risks.
Excellent computer skills are a must.
Knowledge of Microsoft Suite (Excel, Word) preferred.
Ability to learn new technical and departmental systems.
Excellent verbal and written communication.
Exceptional organizational skills with excellent attention to detail.
Professional demeanor and the ability to carry out business communications.
Ability to interpret data and organize information accurately.
Must work effectively with cross-functional teams to align strategies, activities, and timing.
Telecommunications and/or E-commerce experience greatly preferred.
WE ARE MINT MOBILE
We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer.
We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.
In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).
And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Mint!
OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!
Ownership:
We are all owners; be the outcome and get the job done.
Action Biased:
Be brilliant, proactive, and act with urgency.
Embrace the Adventure:
Be agile, adaptive, and thrive on change.
Invent and Simplify:
Never accept good enough.
$1,000 REFERRAL BONUS
Take a look at this job description, if you are the right person, please apply. If Mint Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job. If we hire them and they stay for 90 days, you get $1000. For more details of restrictions and rules, please email
recruiting@ultra.me .
We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.
In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $28 - $30/hr This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays. The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.
#LI-Remote
#J-18808-Ljbffr
is seeking a talented
Temp to Hire- Fraud Specialist
to join the
Finance Team!
Individual reports to
Senior Manager, Fraud Operations.
Role is
remote-
must reside in the United States.
ABOUT THE ROLE
The Specialist, Fraud will review suspicious customer accounts and eCommerce orders utilizing available tools daily while identifying fraud trends or product vulnerabilities and escalating them to the team manager.
This is a temp-to-hire position with an assignment for 90 days, with the possibility of converting to a full-time position post-assignment.
Your usual day of awesomeness includes:
Review suspected fraud cases while adhering to department and company service-level agreements.
Maintain or exceed minimum fraud review volume expectations with minimal errors, complaints, and chargebacks.
Work with fraud leadership to evaluate or develop tools and enhance fraud detection capabilities.
Partner with other members of the team to improve internal processes when necessary.
Develop effective working relationships across internal and external departments as necessary.
Understand, record, and update reports for all alerts received.
WHAT YOU BRING
At least 1-2 years of experience in Risk, Fraud Prevention, and chargeback/customer disputes (preferred, not required).
Bilingual in English and Spanish required.
Basic understanding of Fraud Risks.
Excellent computer skills are a must.
Knowledge of Microsoft Suite (Excel, Word) preferred.
Ability to learn new technical and departmental systems.
Excellent verbal and written communication.
Exceptional organizational skills with excellent attention to detail.
Professional demeanor and the ability to carry out business communications.
Ability to interpret data and organize information accurately.
Must work effectively with cross-functional teams to align strategies, activities, and timing.
Telecommunications and/or E-commerce experience greatly preferred.
WE ARE MINT MOBILE
We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer.
We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.
In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).
And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Mint!
OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!
Ownership:
We are all owners; be the outcome and get the job done.
Action Biased:
Be brilliant, proactive, and act with urgency.
Embrace the Adventure:
Be agile, adaptive, and thrive on change.
Invent and Simplify:
Never accept good enough.
$1,000 REFERRAL BONUS
Take a look at this job description, if you are the right person, please apply. If Mint Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job. If we hire them and they stay for 90 days, you get $1000. For more details of restrictions and rules, please email
recruiting@ultra.me .
We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.
In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $28 - $30/hr This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays. The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.
#LI-Remote
#J-18808-Ljbffr