Human Resources Generalist

Reports to: VP of Human Resources

Schedule: Full-Time, 37.5 hours/week; Monday - Friday, 9am - 5pm

FLSA Status: Non-Exempt

Starting Rate: $20 - $25 DOE

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, a 24-hour bilingual hotline, counseling, SAFEPLAN court advocacy, community education, and supervised visitation. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA's mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose:

The Human Resource Generalist will perform administrative tasks and services to support effective and efficient operations of the YWCA's Human Resource Department. The HR Generalist's role is that of a supportive role, answering frequently asked questions from applicants and employees in regards to standard policies, benefits, hiring processes, ADP, etc., referring more complex questions to the VP of Human Resources.

Essential Responsibilities

• Safeguards all confidential information obtained and used during the performance of duties;
• Support talent acquisition and retention including, but not limited to, job postings, applicant screening and tracking, and tiered background checks;
• Conduct research on, and attend career fairs, campus events, and other community events;
• Prepare orientation packets for new hires;
• Schedule and conduct the new employee orientation, ensuring the completion of new hire forms;
• Conduct Stay and Exit interviews, as well as end of intro check ins;
• Provide administrative support by processing personnel related transactions and maintaining accurate and up to date information in our HRIS system (ADP Workforce Now);
• Maintain personnel files including applicant materials, policy acknowledgements, employment status changes, benefits, payroll forms, training and/or certification, and performance evaluations;
• Processes required paperwork for employee transfers, changes in job classification, salary increases, and other related employment matters;
• Regularly maintain Organization charts;
• Recruit, screen, and support the on-boarding of interns and volunteers;
• Serve as a primary resource for payroll processing using the ADP system;
• Support the administration of employee benefits including, but not limited to, plan enrollments, open enrollment, documentation, and reporting;
• Provide benefits information and coaching to new hires;
• Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries;
• Respond to requests for employment verifications;
• Assist with annual reporting activities in compliance with IRS, ACA, and EEO requirements;
• Assist with the coordination of staff meetings and agency events;
• Assists with distribution of company-wide HR correspondence as needed;
• Provide support and assistance to the Receptionist/Administrative Assistant as needed;
• Attend all YWCA staff meetings; and
• Perform other relevant duties as assigned.

Required Trainings:

• Successful completion of all required trainings within introductory period;
• Successful completion of required yearly trainings; and
• Continued Human Resources related trainings;

Qualifications

• Associate's degree in Human Resources, Business Administration, or related field with 3 years of relevant professional experience;
• Experience with ADP payroll system preferred;
• Excellent verbal, written, and organizational skills;
• Familiarity with employment law;
• Experience working in a union environment preferred:
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations/information with tact, professionalism, and diplomacy;
• Ability to work independently and as part of a team;
• Access to reliable transportation and valid driver's license required;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an "at-will" equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 150-day Introductory Period.