Nasuni Corporation
Gainsight Administrator New Boston, Massachusetts, United States
Nasuni Corporation, Boston, Massachusetts, us, 02298
Interested in a career at Nasuni? Join our world-class team of innovators as we reinvent data infrastructure.As a Gainsight Administrator, you will be responsible for managing and optimizing our Gainsight platform to ensure it meets the needs of our customer success & account management teams. You will collaborate closely with various departments to gather requirements, implement best practices, and enhance our customer journey experience.Primary Responsibilities:
Platform Management:
Administer and configure the Gainsight platform, ensuring it aligns with organizational goals and user needs.Requirements Gathering:
Collaborate with cross-functional teams to gather and document requirements for Gainsight enhancements and new features.Data Management:
Monitor data integrity within Gainsight & Salesforce, implement data governance practices, and ensure accurate reporting. Import, export, and cleanse data to ensure accuracy and completeness.User Support, Training, and Change Management:
Provide ongoing support and training to users, fostering a culture of best practices in customer success management.Reporting and Analytics:
Develop and maintain dashboards and reports that provide insights into customer health, engagement, and retention metrics.Process Improvement:
Identify opportunities for process optimization within account management/customer success workflows and implement necessary changes.Collaboration:
Work closely with Revenue Operations, Business Applications and other departments to ensure seamless integration and utilization of Gainsight with other business applications.Qualifications:
Bachelor’s degree in Business, Information Technology, or a related field.Gainsight Associate Admin Certificate: Level 1, additional levels such as Topic-Specific Certificates Level 2 & Gainsight NXT Admin Certificate Level 3 preferred.Excellent analytical and problem-solving skills.Proficient in data management and reporting tools.Experience with Salesforce, administration experience is preferred.To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.
#J-18808-Ljbffr
Platform Management:
Administer and configure the Gainsight platform, ensuring it aligns with organizational goals and user needs.Requirements Gathering:
Collaborate with cross-functional teams to gather and document requirements for Gainsight enhancements and new features.Data Management:
Monitor data integrity within Gainsight & Salesforce, implement data governance practices, and ensure accurate reporting. Import, export, and cleanse data to ensure accuracy and completeness.User Support, Training, and Change Management:
Provide ongoing support and training to users, fostering a culture of best practices in customer success management.Reporting and Analytics:
Develop and maintain dashboards and reports that provide insights into customer health, engagement, and retention metrics.Process Improvement:
Identify opportunities for process optimization within account management/customer success workflows and implement necessary changes.Collaboration:
Work closely with Revenue Operations, Business Applications and other departments to ensure seamless integration and utilization of Gainsight with other business applications.Qualifications:
Bachelor’s degree in Business, Information Technology, or a related field.Gainsight Associate Admin Certificate: Level 1, additional levels such as Topic-Specific Certificates Level 2 & Gainsight NXT Admin Certificate Level 3 preferred.Excellent analytical and problem-solving skills.Proficient in data management and reporting tools.Experience with Salesforce, administration experience is preferred.To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.
#J-18808-Ljbffr