IDR, Inc.
Service Desk 1 (378302)
IDR, Inc., Cincinnati, Ohio, us, 45201
IDR is seeking a dedicated and tech-savvy
Service Desk 1
professional to join one of our top clients in Cincinnati, Ohio. This role is the first point of contact for technical assistance and provides an excellent opportunity for those passionate about IT and customer service. If you are looking for an opportunity to join a large and growing organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Service Desk 1:
Serve as the first point of contact for technical assistance over phone or emailIdentify, troubleshoot, and guide customers through corrective steps remotelyRecord all requests and incidents in the ticketing system, providing detailed and accurate documentationFollow up with customers in a timely fashion, ensuring excellent customer serviceHelp maintain our client's technical knowledge base by updating and creating new documents as needed
Required Skills for Service Desk 1:
High school diploma, GED, or equivalent1-2 years of help desk experience in a contact centerTicketing System experienceExcellent problem-solving skills and attention to detailAbility to communicate effectively across the spectrum (from non-tech savvy end users to highly technical engineers)
What’s in it for you?
Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry-leading organizationClose-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramMedical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
Service Desk 1
professional to join one of our top clients in Cincinnati, Ohio. This role is the first point of contact for technical assistance and provides an excellent opportunity for those passionate about IT and customer service. If you are looking for an opportunity to join a large and growing organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Service Desk 1:
Serve as the first point of contact for technical assistance over phone or emailIdentify, troubleshoot, and guide customers through corrective steps remotelyRecord all requests and incidents in the ticketing system, providing detailed and accurate documentationFollow up with customers in a timely fashion, ensuring excellent customer serviceHelp maintain our client's technical knowledge base by updating and creating new documents as needed
Required Skills for Service Desk 1:
High school diploma, GED, or equivalent1-2 years of help desk experience in a contact centerTicketing System experienceExcellent problem-solving skills and attention to detailAbility to communicate effectively across the spectrum (from non-tech savvy end users to highly technical engineers)
What’s in it for you?
Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry-leading organizationClose-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramMedical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row