Director of Operations

Job Title: Director of Operations - Services Industry Experience RequiredLocation: Chicago, IL, USA (Hybrid Work Schedule)Company Overview:Curioso is a leading interior design and brand design firm known for creating innovative and impactful spaces and brand identities. We are seeking a detail-oriented and strategic Director of Operations to oversee and streamline our operations across various departments. Position Overview:As the Director of Operations, you will be responsible for ensuring the smooth and efficient functioning of our internal teams and processes. You will drive improvements in operational efficiency, streamline workflows, and provide essential support to meet our business needs and objectives. The ideal candidate is highly organized, detail-oriented, and excels in a fast-paced, creative environment.Key Responsibilities:Operational Efficiency & Effectiveness:- Monitor and optimize workflow across teams to ensure tasks are completed on time and to a high standard.- Analyze, develop, and implement operational processes to improve company efficiency.- Identify bottlenecks and inefficiencies, creating strategies to address them.- Implement systems for project management, time tracking, and resource allocation.Team Management & Coordination:- Lead a cross-functional operations team to ensure collaboration between departments.- Foster a culture of accountability and continuous improvement.- Manage daily operations meetings and keep teams aligned with company goals.- Act as a liaison between departments to resolve conflicts and ensure alignment with company objectives.Business Support & Strategy:- Align operational practices with company objectives and long-term goals.- Collaborate with department heads to ensure resources are efficiently allocated.- Develop and implement strategies to drive business growth and profitability.Reporting and Analysis:- Develop and maintain dashboards to track key metrics and performance indicators.- Provide regular reporting on operational performance and project statuses.- Conduct detailed analyses of operational data to identify trends and opportunities for improvement.Process Improvement:- Analyze existing operational processes and identify areas for optimization.- Optimize workflows by automating routine tasks and improving team productivity.- Implement new technologies and systems to streamline operations.Financial Management:- Collaborate with finance and project management teams to ensure projects are delivered on budget.- Track and manage operational costs and oversee vendor relationships.Qualifications:- Bachelors degree in Business Administration, Operations Management, or a related field. Masters degree preferred.- Minimum of 9 years of experience in operations management, preferably in the services industry.- Strong organizational and project management skills.- Excellent leadership and interpersonal skills.- Proficiency in operational software and tools.- Strong analytical and problem-solving abilities.- Fluent in English and Spanish (preferred).Why Join Us:- Be part of a creative and innovative company at the forefront of design.- Opportunity to lead operational strategies that impact company growth.- Collaborative work environment with a focus on professional development and career growth.Curioso is an equal-opportunity employer dedicated to creating an inclusive environment for all employees.recblid 8mklkryz0qxm432671s94rvviov3zy