ComPsych
Director, Account Services
ComPsych, Chicago, Illinois, United States, 60290
Overview
The Director of Account Services will implement strategic initiatives and lead a team of experienced account managers and administrative staff. This individual will ensure that each team member successfully manages their book of business from contract signing through implementation and maintenance. Our Director will make sure that the team clearly articulates ComPsych's value proposition to their customers so that every customer sees us as a valued, strategic partner.
Responsibilities
Provide strategic account leadership direction as a part of the management team to foster continuous development in service delivery, customer satisfaction and retention Establish and execute a strategy to increase performance, revenue and profitability which includes reviewing existing product portfolios, providing recommendations for new product development, and developing communication initiatives Oversee all ComPsych Accounts including national and international customers Partner with internal resources to recruit, develop and manage a high caliber workforce Establish and build strong working relationships with business leaders and team members Coach team members to enhance their client relationship skills and their understanding of their customers' business and human capital and benefits issues Ensure the effective delivery of programs to large, complex accounts, including implementation planning, communications, training, issue resolution and reporting Identify, create and execute enhancements to customer service delivery which may include processes, tools and automation Identify potential upsell opportunities to better satisfy customer needs while increasing ComPsych's overall profitability Collaborate with senior leadership team to ensure ComPsych is strategically positioned for continual growth and remains at the leading edge of the industry Other duties as assigned Qualifications
Demonstrated success of managing and developing a team of strategic account managers who handle large, complex customers in the HR service, employee benefits or insurance industry Proven track record selling additional service lines to current customers Travel as necessary to meet with new and existing customers BS/BA required; MBA a plus International experience a plus Excellent computer skills including fluency in the Microsoft Office suite; CRM experience is a plus Stable work history required
The Director of Account Services will implement strategic initiatives and lead a team of experienced account managers and administrative staff. This individual will ensure that each team member successfully manages their book of business from contract signing through implementation and maintenance. Our Director will make sure that the team clearly articulates ComPsych's value proposition to their customers so that every customer sees us as a valued, strategic partner.
Responsibilities
Provide strategic account leadership direction as a part of the management team to foster continuous development in service delivery, customer satisfaction and retention Establish and execute a strategy to increase performance, revenue and profitability which includes reviewing existing product portfolios, providing recommendations for new product development, and developing communication initiatives Oversee all ComPsych Accounts including national and international customers Partner with internal resources to recruit, develop and manage a high caliber workforce Establish and build strong working relationships with business leaders and team members Coach team members to enhance their client relationship skills and their understanding of their customers' business and human capital and benefits issues Ensure the effective delivery of programs to large, complex accounts, including implementation planning, communications, training, issue resolution and reporting Identify, create and execute enhancements to customer service delivery which may include processes, tools and automation Identify potential upsell opportunities to better satisfy customer needs while increasing ComPsych's overall profitability Collaborate with senior leadership team to ensure ComPsych is strategically positioned for continual growth and remains at the leading edge of the industry Other duties as assigned Qualifications
Demonstrated success of managing and developing a team of strategic account managers who handle large, complex customers in the HR service, employee benefits or insurance industry Proven track record selling additional service lines to current customers Travel as necessary to meet with new and existing customers BS/BA required; MBA a plus International experience a plus Excellent computer skills including fluency in the Microsoft Office suite; CRM experience is a plus Stable work history required