Employment Services Technician 1/2

Salary: $25.88 - $27.67 HourlyLocation : Anchorage, AKJob Type: Full TimeJob Number: 47663Department: Labor & Workforce DevelopmentDivision: Employment and Training ServicesOpening Date: 10/09/2024Closing Date: 11/25/2024 5:00 PM AlaskaPosition Open To: Alaska Residents OnlyBargaining Unit: General GovernmentRange: 14/15Job DescriptionRECRUITMENT EXTENSION NOTICE The recruitment period for this vacancy has been extended to allow for a larger applicant pool. If you have already applied there is no need to reapply.ATTENTION ALASKA RESIDENTS!The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for anEmployment Services Technician 1/2 located in Anchorage!No Cover Letter Required!This position is in the General Government Unit (GGU) at a Range 14/15.What You Will Be Doing:As an Employment Services Technician (EST) 1/2, your coverage area will include Anchorage, but may expand to Alaska statewide for businesses with corporate offices in Anchorage and statewide operations. You will work with businesses to not only provide current job center services, but to creatively devise hiring and recruitment strategies that are innovative, effective, and customized to the individual business. You will also be heavily involved in the administration of one of our grant programs which includes vetting and processing employer applications to the program and the data entry that follows their acceptance.Our Organization, Mission and Culture:The incumbent plays a vital part in the division's mission of strengthening Alaska's workforce and encouraging economic stability for communities in Alaska. This work is achieved by providing quality employment, re-employment, and referral services to high-demand, high-growth occupational industries. In the Anchorage Midtown Job Center, we have strong core values with commitment to the work we do and recognize that each team member has a specialized skillset that brings value to the team. We are dedicated to building a well-trained and prepared workforce by serving our customers and businesses with the highest level of service, knowledge, and professionalism.The Benefits of Joining Our Team:At the Anchorage Midtown Job Center, we are committed to our values and understand that in sharing our expertise, we empower others (and ourselves) to cultivate well-being through meaningful work and family sufficiency. Work a 37.5-hour workweek, with some flexibility in scheduling the workday. The State of Alaska offers generous paid leave accrual, health benefits, and a comprehensive retirement plan.The Working Environment You Can Expect:This uniquely rewarding position is located in the heart of Anchorage in the Midtown Job Center. This Job Center has plenty of free parking and is surrounded by restaurants and grocery stores, which makes getting out of the office for lunch or a short break very convenient and time efficient. The daily work environment is full of variety with ever-changing priorities and assignments. This customer service-driven position involves extensive contact to explain and elicit information regarding procedures, services, and/or requirements for solutions and services provided through the Job Center Network.Who We Are Looking For:To be successful in the position, a candidate will need the following core competencies:Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Grants Management: Knowledge of requirements, practices, and procedures for soliciting, receiving, reviewing, and processing proposals, and awarding and administering grants and agreements.Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.If this sounds like your skill set, please submit your complete application through Workplace Alaska! Special Note:We would like to encourage all applicants to contact the Midtown Job Center (Anchorage) at (907) 269-4759 or the MatSu Job Center at (907) 352-2500 for assistance with your application and/or interview assistance/mock interview if selected for an interview. If you are a veteran, please contact Scott McKinnie (Anchorage) at (907) 269-4721 or Holly O'Brien (MatSu) at (907) 352-2516.To view the general description and example of duties for the position, please go to the following link:https://www.governmentjobs.com/careers/Alaska/classspecs Minimum QualificationsEmployment Services Technician Level 1: One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.Employment Services Technician Level 2: One year of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere.ORTwo years of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems. Additional Required Information**PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY** THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLYThis recruitment is open to Alaska Residents only. Applicants must meet in order to be considered for employment at this time. SUPPLEMENTAL QUESTIONSApplicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions. FLEXIBLY STAFFEDThis is a flexibly staffed position with the opportunity to advance to Level 2 upon management's assessment that the incumbent is performing adequately and has successfully completed training as an Employment Services Technician 1. DRIVER'S LICENSE REQUIREMENTApplicants must possess a valid driver's license. Proof of licensure will be required prior to reporting to duty.DOCUMENTS REQUIRED AT THE TIME OF INTERVIEWCurrent resume with emphasis on knowledge, skills, and abilities that are directly related to the position. If you've already attached this to your application, there is no need to bring it.A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.Professional letters of reference from past or current employers are considered recent if the letters are one (1) year old or less.Personal or character references are NOT accepted in lieu of professional letters of reference. LEGAL EMPLOYMENTThe State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.APPLICATION NOTICEYou can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "" page.Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered. EDUCATIONIf post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you're unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.WORK EXPERIENCEIf using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.BARGAINING UNITIf you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you. MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.NOTICEQuestions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: For applicant password assistance please visit: Contact InformationJames MckoyEmployment Services Technician 3Phone:(907)269-6711james.mckoy@alaska.govCareers with the State of Alaska offer MANY benefitsThe following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information. AVTEC Confidential Correctional Officers Marine Engineers Mt. Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expensesRetirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment optionsSee for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Twelve (12) paid holidays a year01 Have you carefully read the minimum qualifications for this position, and are you certifying that you possess the required education and/or experience to meet the minimum qualifications as stated? If yes, briefly highlight your education and/or experience to demonstrate how you meet the minimum qualifications. 02 Of the five (5) required competencies listed under "Who We Are Looking For" in the vacancy announcement, select the competency that you demonstrate best and explain why. 03 How important is having a positive attitude and professional integrity when working with the public and coordinating services with customers and partners? 04 A critical part of the Employment Services Technician 1/2 position is working with local partners and employers for workforce development. Explain what that means to you and how you would support and promote workforce development in the Anchorage/MatSu Region. 05 Describe your work-related experience to include customer service, public speaking, data entry, maintaining electronic records, using and completing forms, and using software and computer applications. Required Question