Employment Services Technician 1

Salary: $27.17 HourlyLocation : Juneau, AKJob Type: Full TimeJob Number: 47775Department: Labor & Workforce DevelopmentDivision: Employment and Training ServicesOpening Date: 10/25/2024Closing Date: 12/4/2024 5:00 PM AlaskaPosition Open To: Alaska Residents OnlyBargaining Unit: General GovernmentRange: 14Job DescriptionRECRUITMENT EXTENSION NOTICE The recruitment period for this vacancy has been extended to allow for a larger applicant pool. If you have already applied there is no need to reapply.ATTENTION ALASKA RESIDENTS!Are you self-motivated and interested in putting your excellent customer service skills to work as part of the Juneau Job Center team?Do you enjoy and thrive in an environment with plenty of variety, and ever-changing priorities and assignments?Would you enjoy helping people explore options and develop career goals?If you have answered yes to these questions, the Juneau Job Center wants to hear from you!The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for anEmployment Services Technician 1 located in Juneau!No Cover Letter Required!This position is in the General Government Unit (GGU) at a Range 14.What You Will Be Doing:The Employment Services Technician (EST) 1 position provides employment services in the main service area of the Juneau Job Center, the Resource Room. The incumbent worker will provide a variety of services to customers, to include resume writing, interviewing skills, cover letter assistance, job search assistance, labor market research, and career exploration. Information is gathered from job seekers pertaining to work history and job readiness, skills, knowledge, abilities, qualifications, certifications, and licenses using formal and informal interviewing techniques. Referrals are made to job openings, training opportunities, partner agencies, and other services, as appropriate. Instructions and assistance is given to customers using services, systems, and information available in the Resource Room. Job seekers are instructed one-on-one and in group settings in employability skills, job search strategies, completing applications, resume assistance, interviewing techniques, and labor market research.Our Organization, Mission and Culture:The Department of Labor and Workforce Development, Division of Employment and Training Services' mission is to provide access to on-line labor exchange systems, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for all our communities in Alaska. The Juneau Job Center team is a dynamic group, with diverse roles and expertise, cross-trained to work together and dedicated to the creating a skilled and successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training, and Creativity.The Benefits of Joining Our Team:The Division of Employment and Training Services is devoted to improving workforce development skills for both its staff and customers. Your training will include on-the-job learning with seasoned staff, as well as formal training via online video modules and ongoing webinar opportunities. The work week for this position is 37.5 hours.The Working Environment You Can Expect:This uniquely rewarding position is located in Juneau's Mendenhall Valley. The Juneau Job Center has plenty of free parking and is a short distance to area restaurants and shopping so getting out of the office for lunch or a short break is very convenient. The daily work environment is full of variety with ever-changing priorities and assignments. This position is customer-service driven and involves extensive contact with the public and staff via phone, email, video communication, as well as face-to-face.Who We Are Looking For:To be successful in the position a candidate will need the following core competencies:Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.Conscientiousness: Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior.Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.If this sounds like your skill set, please submit your complete application through Workplace Alaska!To view the general description and example of duties for the position, please go to the following link:https://www.governmentjobs.com/careers/Alaska/classspecs Minimum QualificationsOne year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.Additional Required Information**PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY** THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLYThis recruitment is open to Alaska Residents only. Applicants must meet in order to be considered for employment at this time. DOCUMENTS REQUIRED AT THE TIME OF INTERVIEWA list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).A copy of your last two (2) performance evaluations, or two (2) current letters of reference (from someone other than your three (3) professional references required above) if evaluations are unavailable. LEGAL EMPLOYMENTThe State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.APPLICATION NOTICEYou can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "" page.Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered. EDUCATIONIf post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you're unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.WORK EXPERIENCEIf using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.BARGAINING UNITIf you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you. MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.NOTICEQuestions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: For applicant password assistance please visit: Contact InformationMelinda OtienoEmployment Services Manager 3Phone: (907) 465-2987Fax: (907) 465-2984melinda.otieno@alaska.govCareers with the State of Alaska offer MANY benefitsThe following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information. AVTEC Confidential Correctional Officers Marine Engineers Mt. Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expensesRetirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment optionsSee for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Twelve (12) paid holidays a year