University of Tennessee
Director for Online Enrollment - Undergraduate Admissions
University of Tennessee, Knoxville, Tennessee, United States, 37955
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Undergraduate Admissions
Division of Enrollment Management
University of Tennessee, Knoxville
The Office of Undergraduate Admissions at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our
Director for Online Enrollment
position. We are seeking candidates who can contribute in meaningful ways to enhancing the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America's best large employers, as recognized on the 2024 list.
Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.
The Position:
This is an on-campus position with some hybrid/remote work schedule flexibility.
The Director for Online Enrollment within the Office of Undergraduate Admissions will lead transformational change related to the admission and enrollment functions for undergraduate students in online academic programs and courses offered under the umbrella of Digital Learning at UTK. Serving as the primary enrollment-specific lead for all online student enrollment operations, the Director will ensure the division is leveraging well-researched and innovative best practices to support the following functional departments within the Division of Enrollment Management: UG Admissions, Application Management, Financial Aid & Scholarships, University Registrar, One Stop Student Services, Transfer Center, EM Communications, and EM Research and Analytics. Position will serve on the Enrollment Management Leadership team and maintain oversight of online enrollment operations in collaboration with Enrollment Management Executive Leadership team colleagues and Enrollment Management departmental Directors within the division. Focused on the execution of seamless operations and service delivery for students enrolling in Digital Learning at UTK academic programs and courses, this position will work closely with key campus partners, academic departments and external stakeholders to meet the short and long term goals of the institution and division of Enrollment Management.
Qualifications:
Required Education and Experience:
Bachelor's degree-
• A minimum of five years of experience in an area related to enrollment management such as admissions, financial aid, registrar, and/or recruitment is required and a minimum of three years of online enrollment operations experience in university setting is required.
• Understanding of current issues and trends in Enrollment Management and the online education sector is required.
• In-depth understanding of higher education organizations, policies, process and systems supporting student-centered operations is necessary to be successful in the role.
Preferred Education and Experience:
Master's degree-
• Previous experience and knowledge of federal and state guidelines pertaining to higher education and the online education sector is highly desired.
• Experience using student information systems and Slate and/or Salesforce CRM systems is preferred.
Required Knowledge, Skills, and Abilities:
• Expert in online enrollment related operations.
• Adaptable, creative problem solver, collaborative, organized self-starter who is able to think unconventionally, understand the operations of online recruitment, admissions, financial aid, registrar and the overall enrollment cycle.
• Must have highly developed oral and written communication skills and knowledge of online recruitment models and online enrollment tactics.
• The willingness to adapt to new and changing national technology trends is necessary.
• The candidate will also have the ability to meet critical deadlines, effectively collaborate with campus personnel, and have outstanding organization and project management skills.
• Able to provide proactive and student focused solutions to complex operational challenges.
Benefits:
University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:
• Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing day
• Flexible work arrangements, offering a hybrid schedule to most team member
• Education benefits for employees and their dependents at UT System campuse
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plan
• Employee discounts to attractions, services, and good
The Division
The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.
The University of Tennessee, Knoxville
is the state of Tennessee's flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellor's Cabinet and their Principles for Engagement, the University of Tennessee, Knoxville, builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.
The Knoxville Community:
Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. We enjoy a dynamic culture that includes numerous theaters and museums, a vibrant and diverse music scene including a symphony orchestra and an opera company, world-class restaurants, numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River, the Knoxville area boasts wonderful year-round water activities, including boating, fishing, and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains, and a day's drive to Memphis, Chicago and Washington D.C.
For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.
Undergraduate Admissions
Division of Enrollment Management
University of Tennessee, Knoxville
The Office of Undergraduate Admissions at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our
Director for Online Enrollment
position. We are seeking candidates who can contribute in meaningful ways to enhancing the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America's best large employers, as recognized on the 2024 list.
Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.
The Position:
This is an on-campus position with some hybrid/remote work schedule flexibility.
The Director for Online Enrollment within the Office of Undergraduate Admissions will lead transformational change related to the admission and enrollment functions for undergraduate students in online academic programs and courses offered under the umbrella of Digital Learning at UTK. Serving as the primary enrollment-specific lead for all online student enrollment operations, the Director will ensure the division is leveraging well-researched and innovative best practices to support the following functional departments within the Division of Enrollment Management: UG Admissions, Application Management, Financial Aid & Scholarships, University Registrar, One Stop Student Services, Transfer Center, EM Communications, and EM Research and Analytics. Position will serve on the Enrollment Management Leadership team and maintain oversight of online enrollment operations in collaboration with Enrollment Management Executive Leadership team colleagues and Enrollment Management departmental Directors within the division. Focused on the execution of seamless operations and service delivery for students enrolling in Digital Learning at UTK academic programs and courses, this position will work closely with key campus partners, academic departments and external stakeholders to meet the short and long term goals of the institution and division of Enrollment Management.
Qualifications:
Required Education and Experience:
Bachelor's degree-
• A minimum of five years of experience in an area related to enrollment management such as admissions, financial aid, registrar, and/or recruitment is required and a minimum of three years of online enrollment operations experience in university setting is required.
• Understanding of current issues and trends in Enrollment Management and the online education sector is required.
• In-depth understanding of higher education organizations, policies, process and systems supporting student-centered operations is necessary to be successful in the role.
Preferred Education and Experience:
Master's degree-
• Previous experience and knowledge of federal and state guidelines pertaining to higher education and the online education sector is highly desired.
• Experience using student information systems and Slate and/or Salesforce CRM systems is preferred.
Required Knowledge, Skills, and Abilities:
• Expert in online enrollment related operations.
• Adaptable, creative problem solver, collaborative, organized self-starter who is able to think unconventionally, understand the operations of online recruitment, admissions, financial aid, registrar and the overall enrollment cycle.
• Must have highly developed oral and written communication skills and knowledge of online recruitment models and online enrollment tactics.
• The willingness to adapt to new and changing national technology trends is necessary.
• The candidate will also have the ability to meet critical deadlines, effectively collaborate with campus personnel, and have outstanding organization and project management skills.
• Able to provide proactive and student focused solutions to complex operational challenges.
Benefits:
University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:
• Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing day
• Flexible work arrangements, offering a hybrid schedule to most team member
• Education benefits for employees and their dependents at UT System campuse
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plan
• Employee discounts to attractions, services, and good
The Division
The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.
The University of Tennessee, Knoxville
is the state of Tennessee's flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellor's Cabinet and their Principles for Engagement, the University of Tennessee, Knoxville, builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.
The Knoxville Community:
Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. We enjoy a dynamic culture that includes numerous theaters and museums, a vibrant and diverse music scene including a symphony orchestra and an opera company, world-class restaurants, numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River, the Knoxville area boasts wonderful year-round water activities, including boating, fishing, and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains, and a day's drive to Memphis, Chicago and Washington D.C.
For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.