Director of Contact Center Operations

Director of Contact Center OperationsAbout the CompanyDynamic consumer servicesIndustryConsumer ServicesTypePrivately HeldAbout the RoleWe are seeking a passionate and visionary Director of Contact Center Operations to lead our team. In this pivotal role, you will be responsible for crafting and executing the strategic vision for our contact center, ensuring the highest level of customer service and operational efficiency. You will oversee daily operations and inspire a diverse team, cultivating a culture of excellence and continuous improvement.Key responsibilities include:Driving customer satisfaction through innovative strategiesEnhancing operational efficiency and revenue growthManaging the contact center's budget while optimizing technology integrationBuilding and maintaining strong relationships with stakeholdersEnsuring compliance with regulations and proactively managing risksThe ideal candidate will possess a Bachelor's degree in business administration, management, or a related field, with an MBA or advanced degree preferred. You should have a minimum of 10 years of experience in contact center management, including at least 5 years in senior leadership roles. Strong leadership and team management skills, excellent analytical and problem-solving capabilities, and in-depth knowledge of contact center technologies are essential.We are looking for someone who approaches decision-making with a data-driven mindset and demonstrates exceptional communication and interpersonal skills. Join us in our mission to deliver outstanding customer experiences and drive our contact center operations to new heights!Travel PercentLess than 10%FunctionsCEO/PresidentNon-Profit ManagementOperationsGeneral ManagementStrategy