Fairfax County, VA
Administrative Assistant IV
Fairfax County, VA, Fairfax, Virginia, United States, 22035
Salary :
$48,617.09 - $81,028.48 Annually
Location :
FAIRFAX (EJ32), VA
Job Type:
FT Hourly W BN
Job Number:
24-02681
Department:
Tax Administration
Opening Date:
11/16/2024
Closing Date:
11/22/2024 11:59 PM Eastern
Pay Grade:
S17
Posting Type:
Open to General Public
Job Announcement
We are seeking qualified applicants for several Administrative Assistant IV positions. These positions are located in the Target Section of the Personal Property Division. The successful candidates will be expected to provide excellent customer service. This position plans and conducts on-site inspections of vehicle locations to identify unregistered personal property. Contacts taxpayers via mail or telephone to address discrepancies. Coordinates, plans, and recommends inspection sites. Establishes specific ties to Fairfax County. Determines the appropriate course of action required to bring resolution to vehicles garaged in the county that are not in compliance. Drafts and prepares formal written reports, workpapers, and spreadsheets of inspection cases. Advises taxpayers in the interpretation of federal, state, and local tax codes. Initiates statutory assessments and recommend cases for action with delinquent tax collection. Analyzes and adjusts erroneous tax assessments. Assembles statistical, financial, and tax assessment data on request. Responds to taxpayer violations and complaints by phone, correspondence, or visual inspection(s). Establishes and approved new personal property accounts. May be required to testify in court regarding non-compliance issues. May assist in training and/or reviewing the work of other Tax Compliance Specialists. Field surveys conducted to identify out-of-state vehicle plates.
Note:
The assigned functional areas of the position are general administrative support, local vehicle tax research, customer service, document review, and/or data entry.
Multiple positions may be filled from this announcement.
Schedule: The working hours for this position may vary depending on the time of year to accommodate the general public.Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
General Financial DutiesRecommends changes to agency/work unit administrative policies, procedures and methods;Uses existing spreadsheets and databases to interpret and organize resource information;Provides customized reports to analysts or others in the unit.
Scheduling & Coordinating for othersDetermines what confidential information can be disseminated and to whom;Arranges for special room or equipment needs and/or multiple locations & individuals.
CommunicationIndependently composes original correspondence (e.g., preparation of replies to non-technical requests) for the executive/work unit head's review and signature;Coordinates data collection and provides information to others including executive/work unit head;Explains policies of the functional area (e.g., purchasing, travel, and leave).
General AdministrativeDevelops filing systems (paper and/or electronic);Prepares non-routine responses to correspondence.
Receptionist/Public ContactOversees or resolves non-routine/difficult situations based on knowledge and interpretation of established policies & procedures;Interprets county rules & regulations to employees, management, and the public using discretion as to proper application.
Information Systems/SoftwareCreates and maintains databases;Generates unique reports;Creates complex spreadsheets for work unit;Diagnoses and resolves simple software/hardware problems.
ReportsPrepares routine reports and statistics based on information compiled from various sources;Determines report format and elements.Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)Knowledge and understanding of the programs or activities of the unit served, as well as of the county and departmental administrative guides;Position may require knowledge of basic principles and methods of a technical or professional field.
Math SkillsBasic math skills.
Word Processing/TypingIntermediate skills in use of applicable Microsoft Office Word.
PC SkillsIntermediate skills in the use of applicable Microsoft Office Suite software;Intermediate skills in the use of agency specific software applications.
CommunicationAbility to communicate well through written and oral means.
Information AbilitiesAbility to gather, integrate, and analyze simple data.
Interpersonal AbilitiesAbility to establish and maintain effective working relationships with both external and internal contacts.
Executive AssistanceAbility to maintain confidentiality and be sensitive to political issues.Employment Standards
MINIMUM QUALIFICATIONS:Any combination of education, experience and training equivalent to high school graduation and three years of experience providing administrative support in the assigned functional area(s).
CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license.
NECESSARY SPECIAL REQUIREMENTS:The appointee to this position will be required to complete a criminal background check and a driving record check to the satisfaction of the employer.
Additional Work Schedule Requirements: Requires overtime work during peak period.
PREFERRED QUALIFICATIONS:
Three years of experience in at least one of the assigned functional areas. Three years of experience working with personal property tax assessments. Three years of experience with federal, state, and county codes related to vehicle tax assessments.
Three years of experience working directly with the public, assisting internal and external customers. Experience multi-tasking and prioritizing workload; meeting multiple deadlines; preparing and maintaining accurate records; working in a fast-paced environment; operating office equipment; providing high level customer service; exercising considerable tact and courtesy when dealing with citizens and handling confidential information; working in a team environment. Proficiency in using Microsoft Office software such as Word, Excel, and PowerPoint.
PHYSICAL REQUIREMENTS:Work is generally sedentary; however, employee may be required to do some walking, standing, bending, and carrying items less than 5 pounds. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE :Panel interview and may include exercise.
The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home () and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.
#LI-LD1
Merit Positions
Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:Medical/Vision/Dental Insurance Coverage
Group Term Life Insurance
Long Term Disability
LiveWell Program
Flexible Spending Programs
Paid Leave (annual, sick, parental, volunteer activity, and more!)
Paid Holidays
Contributory Retirement Plan
Deferred Compensation
Employee Assistance Program
Employees' Child Care Center
Commuter Benefit Program
Continuous Learning Opportunities
NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
For additional details please visit the
Non-Merit PositionsNon-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
Medical/Vision/Dental Insurance Coverage
Flexible Spending Program
Deferred Compensation
Temporary: scheduled to work a maximum of 900 hours in a calendar year.
No benefits
01
What is the highest level of education that you have completed?
Less than 12th gradeHigh school diploma or GEDSome collegeAssociate's degreeBachelor's degreeMaster's degreeDoctorate degree
02
If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.
Less than 45 quarter hours45 to less than 90 quarter hours90 to less than 135 quarter hours135 to less than 180 quarter hours180 or more quarter hoursLess than 30 semester hours30 to less than 60 semester hours60 to less than 90 semester hours90 to less than 120 semester hours120 or more semester hoursNot applicable
03
How many years of full-time equivalent experience do you have providing general administrative support; or providing administrative support in the assigned functional areas of local vehicle tax research, customer service, document review, and/or data entry?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
04
Do you currently possess a valid driver's license?
YesNo
05
How many years of full-time equivalent experience do you have working with personal property tax assessments?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
06
How many years of full-time equivalent experience do you have with federal, state and county codes related to vehicle tax assessments?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
07
How many years of full-time equivalent experience do you have working directly with the public?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
08
How many years of full-time equivalent experience do you have assisting internal and external customers?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
09
Please indicate the following areas you have experience in. Check all that apply.
Meeting multiple deadlinesPreparing and maintaining accurate recordsOperating various equipment including copier, telephone, computer, etc.Working in a fast-paced environmentExercising considerable tact and courtesy when dealing with citizens and handling confidential informationWorking in a team environmentProviding a high level of customer serviceNone of the above
10
Please indicate your level of proficiency with Microsoft Word.
Beginner (Basic knowledge of creating, editing, formatting, and saving simple documents; inserting simple tables; and proofreading documents for accuracy)Intermediate (Knowledge of common commands such as creating a title; using, modifying, and creating styles; setting up the ruler; indenting paragraphs, using tabs and tables; inserting captions, footnotes, endnotes, special characters, or hard page breaks; using page numbering; creating headers and footers; inserting graphics; inserting an equation, adding comments and tracking changes.)Advanced (Extensive knowledge of almost all function of program including mail merge, macros, creating a table of contents, creating bookmarks and cross-referencing.)No experience
11
Please indicate your level of proficiency with Microsoft Excel.
Beginner (Basic knowledge of creating a worksheet; performing calculations in a worksheet; modifying and formatting a worksheet; printing workbook contents)Intermediate (Knowledge of inserting and modifying graphic objects in a worksheet; customizing and enhancing workbooks; analyzing data using Pivot Tables, Slicers, and Pivot Charts)Advanced (Extensive knowledge of increasing productivity and improving efficiency by streamlining workflow; collaborating with others using workbooks; auditing worksheets; analyzing data; working with multiple workbooks; importing and exporting data, using Excel with the web)No experience
12
Please indicate your level of proficiency with Microsoft PowerPoint.
Beginner (Basic knowledge of opening, saving and closing files; creating backwards compatible files for working with older versions of PowerPoint; utilizing the find and replace tool; applying and modifying pre-designed WordArt; spacing and arranging objects and images; converting bulleted list into flowcharts)Intermediate (Knowledge of applying templates and themes; converting text to diagrams and tables; inserting images and clip art; adding sound effects and music clips, adding video and animation; adding and configuring interactive action buttons; incorporating review comments and embedded MS Office content; use advanced features for saving and distributing your file)Advanced (Extensive knowledge in customizing PowerPoint for your own work environment; fully leveraging the power of master slides to creating consistent and easy-to-update designs; simplifying internal communication or reviews with embedded notes and comments; reusing (not re-entering) data from other applications; adding multimedia elements; recording voice-overs for presentations; setting up a self-running slideshow display for a lobby or event kiosk)No experience
Required Question
$48,617.09 - $81,028.48 Annually
Location :
FAIRFAX (EJ32), VA
Job Type:
FT Hourly W BN
Job Number:
24-02681
Department:
Tax Administration
Opening Date:
11/16/2024
Closing Date:
11/22/2024 11:59 PM Eastern
Pay Grade:
S17
Posting Type:
Open to General Public
Job Announcement
We are seeking qualified applicants for several Administrative Assistant IV positions. These positions are located in the Target Section of the Personal Property Division. The successful candidates will be expected to provide excellent customer service. This position plans and conducts on-site inspections of vehicle locations to identify unregistered personal property. Contacts taxpayers via mail or telephone to address discrepancies. Coordinates, plans, and recommends inspection sites. Establishes specific ties to Fairfax County. Determines the appropriate course of action required to bring resolution to vehicles garaged in the county that are not in compliance. Drafts and prepares formal written reports, workpapers, and spreadsheets of inspection cases. Advises taxpayers in the interpretation of federal, state, and local tax codes. Initiates statutory assessments and recommend cases for action with delinquent tax collection. Analyzes and adjusts erroneous tax assessments. Assembles statistical, financial, and tax assessment data on request. Responds to taxpayer violations and complaints by phone, correspondence, or visual inspection(s). Establishes and approved new personal property accounts. May be required to testify in court regarding non-compliance issues. May assist in training and/or reviewing the work of other Tax Compliance Specialists. Field surveys conducted to identify out-of-state vehicle plates.
Note:
The assigned functional areas of the position are general administrative support, local vehicle tax research, customer service, document review, and/or data entry.
Multiple positions may be filled from this announcement.
Schedule: The working hours for this position may vary depending on the time of year to accommodate the general public.Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
General Financial DutiesRecommends changes to agency/work unit administrative policies, procedures and methods;Uses existing spreadsheets and databases to interpret and organize resource information;Provides customized reports to analysts or others in the unit.
Scheduling & Coordinating for othersDetermines what confidential information can be disseminated and to whom;Arranges for special room or equipment needs and/or multiple locations & individuals.
CommunicationIndependently composes original correspondence (e.g., preparation of replies to non-technical requests) for the executive/work unit head's review and signature;Coordinates data collection and provides information to others including executive/work unit head;Explains policies of the functional area (e.g., purchasing, travel, and leave).
General AdministrativeDevelops filing systems (paper and/or electronic);Prepares non-routine responses to correspondence.
Receptionist/Public ContactOversees or resolves non-routine/difficult situations based on knowledge and interpretation of established policies & procedures;Interprets county rules & regulations to employees, management, and the public using discretion as to proper application.
Information Systems/SoftwareCreates and maintains databases;Generates unique reports;Creates complex spreadsheets for work unit;Diagnoses and resolves simple software/hardware problems.
ReportsPrepares routine reports and statistics based on information compiled from various sources;Determines report format and elements.Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)Knowledge and understanding of the programs or activities of the unit served, as well as of the county and departmental administrative guides;Position may require knowledge of basic principles and methods of a technical or professional field.
Math SkillsBasic math skills.
Word Processing/TypingIntermediate skills in use of applicable Microsoft Office Word.
PC SkillsIntermediate skills in the use of applicable Microsoft Office Suite software;Intermediate skills in the use of agency specific software applications.
CommunicationAbility to communicate well through written and oral means.
Information AbilitiesAbility to gather, integrate, and analyze simple data.
Interpersonal AbilitiesAbility to establish and maintain effective working relationships with both external and internal contacts.
Executive AssistanceAbility to maintain confidentiality and be sensitive to political issues.Employment Standards
MINIMUM QUALIFICATIONS:Any combination of education, experience and training equivalent to high school graduation and three years of experience providing administrative support in the assigned functional area(s).
CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license.
NECESSARY SPECIAL REQUIREMENTS:The appointee to this position will be required to complete a criminal background check and a driving record check to the satisfaction of the employer.
Additional Work Schedule Requirements: Requires overtime work during peak period.
PREFERRED QUALIFICATIONS:
Three years of experience in at least one of the assigned functional areas. Three years of experience working with personal property tax assessments. Three years of experience with federal, state, and county codes related to vehicle tax assessments.
Three years of experience working directly with the public, assisting internal and external customers. Experience multi-tasking and prioritizing workload; meeting multiple deadlines; preparing and maintaining accurate records; working in a fast-paced environment; operating office equipment; providing high level customer service; exercising considerable tact and courtesy when dealing with citizens and handling confidential information; working in a team environment. Proficiency in using Microsoft Office software such as Word, Excel, and PowerPoint.
PHYSICAL REQUIREMENTS:Work is generally sedentary; however, employee may be required to do some walking, standing, bending, and carrying items less than 5 pounds. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE :Panel interview and may include exercise.
The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home () and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.
#LI-LD1
Merit Positions
Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:Medical/Vision/Dental Insurance Coverage
Group Term Life Insurance
Long Term Disability
LiveWell Program
Flexible Spending Programs
Paid Leave (annual, sick, parental, volunteer activity, and more!)
Paid Holidays
Contributory Retirement Plan
Deferred Compensation
Employee Assistance Program
Employees' Child Care Center
Commuter Benefit Program
Continuous Learning Opportunities
NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
For additional details please visit the
Non-Merit PositionsNon-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
Medical/Vision/Dental Insurance Coverage
Flexible Spending Program
Deferred Compensation
Temporary: scheduled to work a maximum of 900 hours in a calendar year.
No benefits
01
What is the highest level of education that you have completed?
Less than 12th gradeHigh school diploma or GEDSome collegeAssociate's degreeBachelor's degreeMaster's degreeDoctorate degree
02
If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.
Less than 45 quarter hours45 to less than 90 quarter hours90 to less than 135 quarter hours135 to less than 180 quarter hours180 or more quarter hoursLess than 30 semester hours30 to less than 60 semester hours60 to less than 90 semester hours90 to less than 120 semester hours120 or more semester hoursNot applicable
03
How many years of full-time equivalent experience do you have providing general administrative support; or providing administrative support in the assigned functional areas of local vehicle tax research, customer service, document review, and/or data entry?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
04
Do you currently possess a valid driver's license?
YesNo
05
How many years of full-time equivalent experience do you have working with personal property tax assessments?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
06
How many years of full-time equivalent experience do you have with federal, state and county codes related to vehicle tax assessments?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
07
How many years of full-time equivalent experience do you have working directly with the public?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
08
How many years of full-time equivalent experience do you have assisting internal and external customers?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive or more years
09
Please indicate the following areas you have experience in. Check all that apply.
Meeting multiple deadlinesPreparing and maintaining accurate recordsOperating various equipment including copier, telephone, computer, etc.Working in a fast-paced environmentExercising considerable tact and courtesy when dealing with citizens and handling confidential informationWorking in a team environmentProviding a high level of customer serviceNone of the above
10
Please indicate your level of proficiency with Microsoft Word.
Beginner (Basic knowledge of creating, editing, formatting, and saving simple documents; inserting simple tables; and proofreading documents for accuracy)Intermediate (Knowledge of common commands such as creating a title; using, modifying, and creating styles; setting up the ruler; indenting paragraphs, using tabs and tables; inserting captions, footnotes, endnotes, special characters, or hard page breaks; using page numbering; creating headers and footers; inserting graphics; inserting an equation, adding comments and tracking changes.)Advanced (Extensive knowledge of almost all function of program including mail merge, macros, creating a table of contents, creating bookmarks and cross-referencing.)No experience
11
Please indicate your level of proficiency with Microsoft Excel.
Beginner (Basic knowledge of creating a worksheet; performing calculations in a worksheet; modifying and formatting a worksheet; printing workbook contents)Intermediate (Knowledge of inserting and modifying graphic objects in a worksheet; customizing and enhancing workbooks; analyzing data using Pivot Tables, Slicers, and Pivot Charts)Advanced (Extensive knowledge of increasing productivity and improving efficiency by streamlining workflow; collaborating with others using workbooks; auditing worksheets; analyzing data; working with multiple workbooks; importing and exporting data, using Excel with the web)No experience
12
Please indicate your level of proficiency with Microsoft PowerPoint.
Beginner (Basic knowledge of opening, saving and closing files; creating backwards compatible files for working with older versions of PowerPoint; utilizing the find and replace tool; applying and modifying pre-designed WordArt; spacing and arranging objects and images; converting bulleted list into flowcharts)Intermediate (Knowledge of applying templates and themes; converting text to diagrams and tables; inserting images and clip art; adding sound effects and music clips, adding video and animation; adding and configuring interactive action buttons; incorporating review comments and embedded MS Office content; use advanced features for saving and distributing your file)Advanced (Extensive knowledge in customizing PowerPoint for your own work environment; fully leveraging the power of master slides to creating consistent and easy-to-update designs; simplifying internal communication or reviews with embedded notes and comments; reusing (not re-entering) data from other applications; adding multimedia elements; recording voice-overs for presentations; setting up a self-running slideshow display for a lobby or event kiosk)No experience
Required Question