State of Minnesota
Salesforce Administrator - ITS4
State of Minnesota, Saint Paul, Minnesota, United States, 55130
**Working Title: Salesforce Administrator**
**Job Class: Information Technology Specialist 4**
**Agency: Minnesota IT Services**
+
**Job ID** : 81553
+
**Location** : St. Paul
+
**Telework Eligible** : Yes, #LI - Hybrid
+
**Full/Part Time** : Full-Time
+
**Regular/Temporary** : Unlimited
+
**Who May Apply** : Open to all qualified job seekers
+
**Date Posted** : 11/09/2024
+
**Closing Date** : 11/15/2024
+
**Hiring Agency/Seniority Unit** : Minnesota IT Services
+
**Division/Unit** : Office of Enterprise Tech
+
**Work Shift/Work Hours** : Day Shift
+
**Days of Work** : Monday - Friday
+
**Travel Required** : No
+
**Salary Range:**
$36.52 - $60.24 / hourly; $76,253 - $125,781 / annually
+
**Job Class Option** : Application
+
**Classified Status** : Classified
+
**Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE
+
**FLSA Status** : Exempt - Administrative
+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
**The work you'll do is more than just a job.**
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,600+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/)
(MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.
The Salesforce Administrator will analyze, design, develop, document, support, maintain and enhance complex and large-scale business applications that leverage the Salesforce application, platform and related add-on or third-party applications. The Salesforce Administrator works closely with Business Analysts, Subject Matter Experts, other Salesforce administrators, and all product team members to deliver Salesforce applications that address documented business requirements and operate within design specifications.
A Salesforce Administrator is responsible for understanding business problems and designing solutions on an enterprise product platform (via declarative tools). This Salesforce Administrator looks at business requirements and interprets how to best apply the out of the box product to provide a solution, including finding alternative approaches that best leverage the platform. Salesforce Administrators most often use Agile techniques and are a part of a larger, cross-functional team. Salesforce Administrators should have a passion for learning new platform capabilities and clouds to stay on top of the ever-growing product ecosystem.
**This position requires an employee to be onsite at the work location 2 - 3 days per week.**
+ Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf)
for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota.
+ Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.
**Minimum Qualifications**
**Candidates must clearly demonstrate all of the following qualifications in their resume.**
Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp)
**:**
Position requires a minimum of four (4) years of IT related experience in Salesforce administration or like systems.
Experience must include:
+ Experience working with external business partners on implementations of software solutions.
+ 1-2 years of proven experience in developing dashboards and reports native in Salesforce or Tableau.
+ Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
+ Customer service skills that include active listening, empathy, and problem-solving.
A master's degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor's degree substitutes for two (2) years, OR an IT related associate's degree substitutes for one (1) year.
**Preferred Qualifications**
+ Salesforce development experience
+ Experience with MuleSoft
+ Salesforce User administration (roles and privileges)
+ Experience with Salesforce integration.
+ Experience with other 3rd party Salesforce community applications.
**Additional Requirements**
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
+ SEMA4 Records Check (applies to current and past state employees only)
+ Criminal History Check
+ Reference Check
+ Social Security and Address Verification
+ Education Verification
+ CJIS Background Check
+ Other legally required checks
**Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.**
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
**Job Class: Information Technology Specialist 4**
**Agency: Minnesota IT Services**
+
**Job ID** : 81553
+
**Location** : St. Paul
+
**Telework Eligible** : Yes, #LI - Hybrid
+
**Full/Part Time** : Full-Time
+
**Regular/Temporary** : Unlimited
+
**Who May Apply** : Open to all qualified job seekers
+
**Date Posted** : 11/09/2024
+
**Closing Date** : 11/15/2024
+
**Hiring Agency/Seniority Unit** : Minnesota IT Services
+
**Division/Unit** : Office of Enterprise Tech
+
**Work Shift/Work Hours** : Day Shift
+
**Days of Work** : Monday - Friday
+
**Travel Required** : No
+
**Salary Range:**
$36.52 - $60.24 / hourly; $76,253 - $125,781 / annually
+
**Job Class Option** : Application
+
**Classified Status** : Classified
+
**Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE
+
**FLSA Status** : Exempt - Administrative
+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
**The work you'll do is more than just a job.**
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,600+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/)
(MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.
The Salesforce Administrator will analyze, design, develop, document, support, maintain and enhance complex and large-scale business applications that leverage the Salesforce application, platform and related add-on or third-party applications. The Salesforce Administrator works closely with Business Analysts, Subject Matter Experts, other Salesforce administrators, and all product team members to deliver Salesforce applications that address documented business requirements and operate within design specifications.
A Salesforce Administrator is responsible for understanding business problems and designing solutions on an enterprise product platform (via declarative tools). This Salesforce Administrator looks at business requirements and interprets how to best apply the out of the box product to provide a solution, including finding alternative approaches that best leverage the platform. Salesforce Administrators most often use Agile techniques and are a part of a larger, cross-functional team. Salesforce Administrators should have a passion for learning new platform capabilities and clouds to stay on top of the ever-growing product ecosystem.
**This position requires an employee to be onsite at the work location 2 - 3 days per week.**
+ Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf)
for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota.
+ Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.
**Minimum Qualifications**
**Candidates must clearly demonstrate all of the following qualifications in their resume.**
Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp)
**:**
Position requires a minimum of four (4) years of IT related experience in Salesforce administration or like systems.
Experience must include:
+ Experience working with external business partners on implementations of software solutions.
+ 1-2 years of proven experience in developing dashboards and reports native in Salesforce or Tableau.
+ Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
+ Customer service skills that include active listening, empathy, and problem-solving.
A master's degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor's degree substitutes for two (2) years, OR an IT related associate's degree substitutes for one (1) year.
**Preferred Qualifications**
+ Salesforce development experience
+ Experience with MuleSoft
+ Salesforce User administration (roles and privileges)
+ Experience with Salesforce integration.
+ Experience with other 3rd party Salesforce community applications.
**Additional Requirements**
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
+ SEMA4 Records Check (applies to current and past state employees only)
+ Criminal History Check
+ Reference Check
+ Social Security and Address Verification
+ Education Verification
+ CJIS Background Check
+ Other legally required checks
**Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.**
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.