Redwood Logistics LLC
Client Logistics Manager
Redwood Logistics LLC, Chicago, Illinois, United States, 60290
Current job opportunities are posted here as they become available.Reports To:
Director of Client LogisticsLocation:
Chicago, ILEnvironment:
Hybrid (3 days onsite/2 remote)Work Schedule:This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.As a Client Logistics Manager, working within Managed Services, you will be responsible for leading a team of operations representatives that provide daily operational functions and customer service for Redwood’s customers. In this role you will need strong leadership and problem-solving skills and will be responsible for managing a team of employees engaged in critical activities for our business: including customer service, order entry, load planning, scheduling appointments, and receiving and responding to customer requests (both email and phone).The ideal candidate will work well in a dynamic and fast-paced environment while maintaining the ability to multitask and prioritize responsibilities. Additionally, the ideal candidate must have a strong desire to help and a proven track record of leading people.How You Make a Difference Everyday:Manage a team of 2+ direct reports within the operations departmentSupervise and hold responsibility for all day-to-day operations for several key customersEnsure operational efficiency and that all departmental functions meet or exceed customer contracts or specificationsKeep a pulse on all customers under your control, knowing Redwood’s performance at all times and proactively anticipate challenges or problemsEnsure all team members are properly trainedMonitor and promote employee improvement through weekly one-on-one meetings, quarterly and annual performance reviewsCreate and maintain standard operating procedures and best practicesMaintain performance expectations that will enable operational improvements and lower costsShare relevant information and metrics with team to improve decision-making skillsEnforce departmental rules and policiesReview and approve weekly time cards and analyze hours for inefficiencies or trainingEffectively address escalated customer issues and build relationships with customersMonitor and analyze KPIs for key customers on a weekly, monthly, or quarterly basisManage carrier relationships and acquire contracted rates in conjunction with the carrier management teamCreate a team culture of accountability and effective executionMotivate and inspire your team to deliver value to our customersEncourage employee feedback through formal and informal channelsFoster team growth, team development, and cross-team collaborationAttend customer business reviews, training, or onsite meetings as neededWill need to occasionally respond to customer requests after primary work hours and/or work on a weekend when customers’ needs require supportSkills Needed:Ability to think critically and analyze dataAbility to remain calm under pressureAbility to drive results in a fast-paced, dynamic work environmentBe personally accountable for you and your team to complete tasks in a designated timeframeAbility to adapt and react quickly to changing expectationsExcellent organizational and time-management skillsThrive in a team environment, collaborating and helping othersMust have ability to resolve conflict and solve complex problemsAbility to produce internal and customer-facing reports that are clean, accurate, and relatableAbility to effectively coordinate with multiple team members and across departmentsAbility to work autonomouslyYou’ve Got This?Minimum of 4 years of experience in an operational role within the transportation/logistics industry, and a minimum of 1 year in a leadership role with direct reportsMinimum of 2 years of experience with Mercury Gate or other Transportation Management SystemsBS/BA preferredAbility to travel up to 20% for customer meetings and trainingHigh integrityProven track record of successful problem-solving and critical thinkingBasic understanding of creating and maintaining reporting, including using Microsoft Office productsFull understanding of transportation modes and market trendsExpertise in core operational functions such as load building, tracking, issue resolution, and reportingIn-depth understanding of building and maintaining carrier and customer relationshipsComprehensive knowledge of Redwood’s Departments, Business Units, and the services that Managed Services is responsible to deliverHistory of proven customer service and communication skillsHistory of critical thinking and problem-solving skillsLeads by exampleExperience with Microsoft Excel and Microsoft WordTools You Will Use:ConfluenceMercuryGate or LoadRunner TMSMS Office Word, Excel, and PowerPointTableauWhat We Offer:Access to experts and resources for your Learning & Development journeyOpportunity for internal mobilityEmployee referral bonus programEmployee Resource Groups (ERGs)Annual fundraising and volunteer events to give back to communitiesPaid time off, floating holidays, time off to volunteer and rolloverPaid parental leaveMedical, dental, vision and 401k plans (with match)Health savings account, with an annual company contribution for plan participantsShort-term and long-term disability; life insurance policies subsidized by the companyAdditional benefits including pet insurance, accident care, access to legal advice and moreRedwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.
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Director of Client LogisticsLocation:
Chicago, ILEnvironment:
Hybrid (3 days onsite/2 remote)Work Schedule:This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.As a Client Logistics Manager, working within Managed Services, you will be responsible for leading a team of operations representatives that provide daily operational functions and customer service for Redwood’s customers. In this role you will need strong leadership and problem-solving skills and will be responsible for managing a team of employees engaged in critical activities for our business: including customer service, order entry, load planning, scheduling appointments, and receiving and responding to customer requests (both email and phone).The ideal candidate will work well in a dynamic and fast-paced environment while maintaining the ability to multitask and prioritize responsibilities. Additionally, the ideal candidate must have a strong desire to help and a proven track record of leading people.How You Make a Difference Everyday:Manage a team of 2+ direct reports within the operations departmentSupervise and hold responsibility for all day-to-day operations for several key customersEnsure operational efficiency and that all departmental functions meet or exceed customer contracts or specificationsKeep a pulse on all customers under your control, knowing Redwood’s performance at all times and proactively anticipate challenges or problemsEnsure all team members are properly trainedMonitor and promote employee improvement through weekly one-on-one meetings, quarterly and annual performance reviewsCreate and maintain standard operating procedures and best practicesMaintain performance expectations that will enable operational improvements and lower costsShare relevant information and metrics with team to improve decision-making skillsEnforce departmental rules and policiesReview and approve weekly time cards and analyze hours for inefficiencies or trainingEffectively address escalated customer issues and build relationships with customersMonitor and analyze KPIs for key customers on a weekly, monthly, or quarterly basisManage carrier relationships and acquire contracted rates in conjunction with the carrier management teamCreate a team culture of accountability and effective executionMotivate and inspire your team to deliver value to our customersEncourage employee feedback through formal and informal channelsFoster team growth, team development, and cross-team collaborationAttend customer business reviews, training, or onsite meetings as neededWill need to occasionally respond to customer requests after primary work hours and/or work on a weekend when customers’ needs require supportSkills Needed:Ability to think critically and analyze dataAbility to remain calm under pressureAbility to drive results in a fast-paced, dynamic work environmentBe personally accountable for you and your team to complete tasks in a designated timeframeAbility to adapt and react quickly to changing expectationsExcellent organizational and time-management skillsThrive in a team environment, collaborating and helping othersMust have ability to resolve conflict and solve complex problemsAbility to produce internal and customer-facing reports that are clean, accurate, and relatableAbility to effectively coordinate with multiple team members and across departmentsAbility to work autonomouslyYou’ve Got This?Minimum of 4 years of experience in an operational role within the transportation/logistics industry, and a minimum of 1 year in a leadership role with direct reportsMinimum of 2 years of experience with Mercury Gate or other Transportation Management SystemsBS/BA preferredAbility to travel up to 20% for customer meetings and trainingHigh integrityProven track record of successful problem-solving and critical thinkingBasic understanding of creating and maintaining reporting, including using Microsoft Office productsFull understanding of transportation modes and market trendsExpertise in core operational functions such as load building, tracking, issue resolution, and reportingIn-depth understanding of building and maintaining carrier and customer relationshipsComprehensive knowledge of Redwood’s Departments, Business Units, and the services that Managed Services is responsible to deliverHistory of proven customer service and communication skillsHistory of critical thinking and problem-solving skillsLeads by exampleExperience with Microsoft Excel and Microsoft WordTools You Will Use:ConfluenceMercuryGate or LoadRunner TMSMS Office Word, Excel, and PowerPointTableauWhat We Offer:Access to experts and resources for your Learning & Development journeyOpportunity for internal mobilityEmployee referral bonus programEmployee Resource Groups (ERGs)Annual fundraising and volunteer events to give back to communitiesPaid time off, floating holidays, time off to volunteer and rolloverPaid parental leaveMedical, dental, vision and 401k plans (with match)Health savings account, with an annual company contribution for plan participantsShort-term and long-term disability; life insurance policies subsidized by the companyAdditional benefits including pet insurance, accident care, access to legal advice and moreRedwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.
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