Sheraton San Diego Hotel & Marina
Senior Catering Sales Manager
Sheraton San Diego Hotel & Marina, San Diego, California, United States, 92189
Why work for The Sheraton San Diego Hotel?
If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Hotel and Marina is a fit for you! We are soon to be one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests and associates alike.
The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a complete benefits package including health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistance program, and food provided.
Summary of Job Description
The primary purpose of the Senior Catering Sales Manager is to optimize catering revenue through maximizing catering opportunities consistent with the property's business plan, accurately forecasting revenue and expenses, and efficiently managing catering activities through coordination with clients and operational departments.
Salary Range: 80K-90K annually and is bonus eligible.
Work Hours
Full time
On-site
Will be required to work flexible scheduled shifts based on business needs
Scheduling may include holidays, nights, overnights, and weekends depending on travel and trade show schedule and hotel events
Job Requirements
Must have excellent hospitality sales skills from rapport building to closing business to following up to close their next group meeting
Must be able to identify client’s primary buying criteria and personal goals quickly and accurately; then be able to sell to those needs
Must be creative in client approach, creating proposals, planning and conducting site inspections and closing business
Must possess excellent communication, follow up, and organizational skills
Sets high personal performance standards and enjoys keeping track of individual and team progress toward goals
Must be proactive and have a creative, positive, and focused mindset
Understand the mission, vision, and goals of the hotel
Maintaining confidentiality and sensitive information is a must
Strong computer skills and proficient in Microsoft Office
Strong leadership skills and the ability to apply them in a dynamic environment
Establish various goals and objectives for their market
Well organized, focused and complete all work assigned
Work cohesively with co-workers and all departments as part of a team
Build morale and promote positive employee engagement
Follow all appropriate policies and procedures while constantly striving to improve standards of operations
Ability to read, comprehend, and write instructions, correspondence, reports, and memos
Ability to communicate verbally and electronically with clients, guests, corporate office and co-workers
Ability to effectively present information to clients, guests, corporate office and co-workers
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to understand guest service needs.
Essential job duties, responsibilities, and assignments
Generate catering revenue consistent with the property's business plan
Achieve personal and hotel revenue goals
Prospect for new business using a variety of methods, including phone calls, outside sales calls, community functions, internet prospecting, supplier partnerships, trade journals, etc.
Develop, implement, and consistently update catering sales action plans
Interact effectively with vendors, competitors, local community, catering associations and other hotel departments (including Sales, Kitchen and Operations) to ensure guest satisfaction
Align catering service and client specifications to achieve high guest satisfaction and return on investment
Manage contract minimums and coordinate the collection of attrition and cancellation fees
Provide accurate revenue and expense forecasts according to established guidelines
Execute and support the operational aspects of business booked. Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
Promote accountability to drive superior business results. Includes successful execution of sales strategies and business processes.
Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of the property and sales leadership team as appropriate.
Serves as a role model to demonstrate appropriate behaviors
Informs and/or updates the executives, peers and the subordinates on relevant information in a timely manner
Fosters open channels of communication between all employees
Participates in the performance appraisal system process, giving feedback when needed
Encourages and builds mutual trust, respect, and cooperation among associates
Follow all additional duties as assigned by management
All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: human.resources@sheratonsandiegohotel.com.
Sheraton San Diego Hotel and Marina is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
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If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Hotel and Marina is a fit for you! We are soon to be one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests and associates alike.
The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a complete benefits package including health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistance program, and food provided.
Summary of Job Description
The primary purpose of the Senior Catering Sales Manager is to optimize catering revenue through maximizing catering opportunities consistent with the property's business plan, accurately forecasting revenue and expenses, and efficiently managing catering activities through coordination with clients and operational departments.
Salary Range: 80K-90K annually and is bonus eligible.
Work Hours
Full time
On-site
Will be required to work flexible scheduled shifts based on business needs
Scheduling may include holidays, nights, overnights, and weekends depending on travel and trade show schedule and hotel events
Job Requirements
Must have excellent hospitality sales skills from rapport building to closing business to following up to close their next group meeting
Must be able to identify client’s primary buying criteria and personal goals quickly and accurately; then be able to sell to those needs
Must be creative in client approach, creating proposals, planning and conducting site inspections and closing business
Must possess excellent communication, follow up, and organizational skills
Sets high personal performance standards and enjoys keeping track of individual and team progress toward goals
Must be proactive and have a creative, positive, and focused mindset
Understand the mission, vision, and goals of the hotel
Maintaining confidentiality and sensitive information is a must
Strong computer skills and proficient in Microsoft Office
Strong leadership skills and the ability to apply them in a dynamic environment
Establish various goals and objectives for their market
Well organized, focused and complete all work assigned
Work cohesively with co-workers and all departments as part of a team
Build morale and promote positive employee engagement
Follow all appropriate policies and procedures while constantly striving to improve standards of operations
Ability to read, comprehend, and write instructions, correspondence, reports, and memos
Ability to communicate verbally and electronically with clients, guests, corporate office and co-workers
Ability to effectively present information to clients, guests, corporate office and co-workers
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to understand guest service needs.
Essential job duties, responsibilities, and assignments
Generate catering revenue consistent with the property's business plan
Achieve personal and hotel revenue goals
Prospect for new business using a variety of methods, including phone calls, outside sales calls, community functions, internet prospecting, supplier partnerships, trade journals, etc.
Develop, implement, and consistently update catering sales action plans
Interact effectively with vendors, competitors, local community, catering associations and other hotel departments (including Sales, Kitchen and Operations) to ensure guest satisfaction
Align catering service and client specifications to achieve high guest satisfaction and return on investment
Manage contract minimums and coordinate the collection of attrition and cancellation fees
Provide accurate revenue and expense forecasts according to established guidelines
Execute and support the operational aspects of business booked. Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
Promote accountability to drive superior business results. Includes successful execution of sales strategies and business processes.
Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of the property and sales leadership team as appropriate.
Serves as a role model to demonstrate appropriate behaviors
Informs and/or updates the executives, peers and the subordinates on relevant information in a timely manner
Fosters open channels of communication between all employees
Participates in the performance appraisal system process, giving feedback when needed
Encourages and builds mutual trust, respect, and cooperation among associates
Follow all additional duties as assigned by management
All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: human.resources@sheratonsandiegohotel.com.
Sheraton San Diego Hotel and Marina is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
#J-18808-Ljbffr