IT Support Specialist

IT Support Specialist Location US-NM-Los Alamos Job ID 2024-10872 Overview Advanced Technologies and Laboratories (ATL), a Planned Systems International (PSI) company, is seeking an IT Support Specialist to support our team at the Los Alamos National Laboratory. Essential Functions and Job Responsibilities Provides day-to-day technical support services, locally or remotely, to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop, or mobile systems, workstations, and network issues in a heterogeneous environment. Tests and evaluates commercial and Laboratory developed software for quality control and proper operation. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. Minimum Requirements Familiarity with Ticketing Support Software Experience providing remote IT support Experience performing IT troubleshooting Strong customer service skills High school diploma and 2 years of related experience, or an equivalent combination of education and experience. Desired Qualifications Active DOE "Q" Clearance is preferred, but not required Experience with ServiceNow Ticketing Experience with RDP or Baumgard for support Company Benefits PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs. EEO Commitment It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HRDepartmentplan-sys.com, or by dialing 703-575-8400.