Technical Support Analyst

Technical Support Analyst Job Locations US-NM-Los Alamos ID 2024-3513 Category Information Technology Type Full Time Overview Edgewater Federal Solutions is seeking a Technical Support Analyst to support the IT program at a major national laboratory. Responsibilities Provides day-to-day technical support services, locally or remotely, to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop, or mobile systems, workstations, and network issues in a heterogeneous environment. Tests and evaluates commercial and Laboratory developed software for quality control and proper operation. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. Please note: This position begins in a teleworking capacity. Within the first or second year, the role will transition to an onsite Field Team position to enhance division support services and advance the selected candidate's career. Qualifications High School Diploma and 1-2 years of relevant experience U.S. Citizenship is required per contract to obtain and maintain a U.S. Department of Energy Q clearance Able to work hybrid for 4-6 weeks for training and then 100% onsite in Los Alamos or Santa Fe thereafter. Customer service experience is desired About Us: Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024. It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.