CBRE Group, Inc.
Recruiting Talent Community (Account Director)
CBRE Group, Inc., Columbia, Maryland, United States, 21046
Recruiting Talent Community (Account Director)Job ID:
193406Posted:
12-Nov-2024Role type:
Full-timeAreas of Interest:
Facilities ManagementLocation(s):
Allentown, Baltimore, Chesapeake, Columbia, Dover, Erie, Germantown, Middletown, Newark, Newport News, Norfolk, Philadelphia, Pittsburgh, Reading, Richmond, Silver Spring, Virginia Beach, Waldorf, Washington, D.C., WilmingtonAbout the role:An Account Director provides leadership, management, and development of a client account, ensuring both financial and operational commitments are met and exceeded. This leader is the single point of contact for all operational needs for a $7m+ maintenance revenue, single customer account within GWS Local. An Account Director is responsible for delivering the full suite of FM services (hard and soft) to key clients, working in partnership with all stakeholders to ensure exceptional service is delivered and maintained at all times.What You’ll Do:General/Operations:Provide leadership, coaching and guidance to the account team, to ensure contractual commitments are met and exceeded.Identify and execute opportunities for the strategic development of the account, driving organic growth through the delivery of extra works and projects, and ensuring the account is retained upon renewal.Act as the single point of contact for overall account operations ensuring contractual compliance. Supervise, plan, and coordinate all aspects of operations, including preventative maintenance (PM), reactive maintenance, vendor services, help desk operation, soft service delivery where in scope, and extra works.Ensure optimum staffing structures operate across the account, balancing cost reduction with the delivery of service excellence and employee satisfaction.Ensure appropriate account review, audit and governance regimes exist to meet regulatory, policy and contractual commitments.Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key clients at various levels.Communicate to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress, and other related reports in line with contract requirements.Present written recommendations to clients including economic justifications, financial reports, and monthly summary reporting in line with agreed expectations.Drive innovation and thought-leadership on the account, engaging with subject matter experts to provide a diverse offering of solutions.Work with other operational leaders to ensure the collaborative development of the business.Support effective business communication internally and externally with clients, CBRE team members, supplier partners, tenants, landlords, and all other business stakeholders.Support the sales process through solution development, participation in presentations and consultation meetings.Support People Engagement and account DE&I objectives; Promote and maintain CBRE culture throughout account.People:Provide leadership, guidance, coaching and direct support to deliver service excellence and high levels of employee engagement.Foster a learning environment, with appropriate training and development planning across the account.Ensure effective succession planning is completed account-wide.Finance/Commercial:Full responsibility for Profit & Loss including development of account financial plans for revenue and profit delivery.Drive effective commercial and financial governance through accurate reporting, and appropriate checks and balances.Review purchase orders to ensure financial, contractual, and commercial accuracies.Supply chain management, including supplier performance reviews, supplier negotiations and re-bidding.Drive sustainable organic growth of the account – maximizing extra works and project opportunities.QHSE:Ensure the provision of a healthy and safe working environment on the account.Maintain both client and CBRE health and safety policy and process.Develop environmental health and safety procedures for facilities.Responsible for facility inspections for quality assurance on a periodic basis.Supervisory Responsibilities:Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff.What you will need:Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Bachelor's degree from four-year college or university; Requires 8 years or more of relevant work experience.Communication Skills:
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues.Reasoning Ability:
Ability to solve advanced problems and deal with a variety of options in complex situations.Other Skills and Abilities:
Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.Equal Employment Opportunity:
CBRE is an equal opportunity employer that values diversity.Candidate Accommodations:
CBRE provides reasonable accommodations in job application procedures for individuals with disabilities.NOTE:
Some positions may have an additional requirement to comply with COVID-19 health and safety protocols.
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193406Posted:
12-Nov-2024Role type:
Full-timeAreas of Interest:
Facilities ManagementLocation(s):
Allentown, Baltimore, Chesapeake, Columbia, Dover, Erie, Germantown, Middletown, Newark, Newport News, Norfolk, Philadelphia, Pittsburgh, Reading, Richmond, Silver Spring, Virginia Beach, Waldorf, Washington, D.C., WilmingtonAbout the role:An Account Director provides leadership, management, and development of a client account, ensuring both financial and operational commitments are met and exceeded. This leader is the single point of contact for all operational needs for a $7m+ maintenance revenue, single customer account within GWS Local. An Account Director is responsible for delivering the full suite of FM services (hard and soft) to key clients, working in partnership with all stakeholders to ensure exceptional service is delivered and maintained at all times.What You’ll Do:General/Operations:Provide leadership, coaching and guidance to the account team, to ensure contractual commitments are met and exceeded.Identify and execute opportunities for the strategic development of the account, driving organic growth through the delivery of extra works and projects, and ensuring the account is retained upon renewal.Act as the single point of contact for overall account operations ensuring contractual compliance. Supervise, plan, and coordinate all aspects of operations, including preventative maintenance (PM), reactive maintenance, vendor services, help desk operation, soft service delivery where in scope, and extra works.Ensure optimum staffing structures operate across the account, balancing cost reduction with the delivery of service excellence and employee satisfaction.Ensure appropriate account review, audit and governance regimes exist to meet regulatory, policy and contractual commitments.Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key clients at various levels.Communicate to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress, and other related reports in line with contract requirements.Present written recommendations to clients including economic justifications, financial reports, and monthly summary reporting in line with agreed expectations.Drive innovation and thought-leadership on the account, engaging with subject matter experts to provide a diverse offering of solutions.Work with other operational leaders to ensure the collaborative development of the business.Support effective business communication internally and externally with clients, CBRE team members, supplier partners, tenants, landlords, and all other business stakeholders.Support the sales process through solution development, participation in presentations and consultation meetings.Support People Engagement and account DE&I objectives; Promote and maintain CBRE culture throughout account.People:Provide leadership, guidance, coaching and direct support to deliver service excellence and high levels of employee engagement.Foster a learning environment, with appropriate training and development planning across the account.Ensure effective succession planning is completed account-wide.Finance/Commercial:Full responsibility for Profit & Loss including development of account financial plans for revenue and profit delivery.Drive effective commercial and financial governance through accurate reporting, and appropriate checks and balances.Review purchase orders to ensure financial, contractual, and commercial accuracies.Supply chain management, including supplier performance reviews, supplier negotiations and re-bidding.Drive sustainable organic growth of the account – maximizing extra works and project opportunities.QHSE:Ensure the provision of a healthy and safe working environment on the account.Maintain both client and CBRE health and safety policy and process.Develop environmental health and safety procedures for facilities.Responsible for facility inspections for quality assurance on a periodic basis.Supervisory Responsibilities:Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff.What you will need:Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Bachelor's degree from four-year college or university; Requires 8 years or more of relevant work experience.Communication Skills:
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues.Reasoning Ability:
Ability to solve advanced problems and deal with a variety of options in complex situations.Other Skills and Abilities:
Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.Equal Employment Opportunity:
CBRE is an equal opportunity employer that values diversity.Candidate Accommodations:
CBRE provides reasonable accommodations in job application procedures for individuals with disabilities.NOTE:
Some positions may have an additional requirement to comply with COVID-19 health and safety protocols.
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