Microcomputer/Network Technician 2

Salary: $29.73 Hourly Location : Anchorage, AK Job Type: Full Time Job Number: 48038 Department: Military & Veterans Affairs Division: Administrative Services Opening Date: 11/07/2024 Closing Date: 11/20/2024 5:00 PM Alaska Division: Administrative Services Position Open To: Alaska Residents Only Bargaining Unit: General Government Range: 16 Job Description The Department of Military and Veterans Affairs (DMVA), Division of Administrative Services is recruiting for a Microcomputer/Network Technician 2 This position is in the General Government (GGU) bargaining unit at a range 16. This position is open to Alaska Residents only. Please check our Definition FAQ to determine if you qualify. What You Will Be Doing: In the role with the DAS Information Technology team, you will be tasked with delivering comprehensive end user and desktop support, ensuring smooth functioning for both local and remote users. Reporting to the Microcomputer/Network Specialist, your responsibilities will include assisting in the planning, installation, and configuration of servers and networks, as well as maintaining microcomputers, printers, and telecommunications equipment to facilitate efficient IT operations. Our Mission and Culture: As a Microcomputer/Network Technician in our IT section, you will be integral in upholding our commitment to exceptional service delivery by ensuring all IT hardware and software are properly maintained, updated, and compliant with security standards. Your role will focus on supporting the State Emergency Operations Center as well as Alaska's military and veteran population, contributing to our customer-service oriented mission with a strong emphasis on reliability and proactive maintenance of our infrastructure. Your technical expertise and dedication will directly impact our agency's ability to deliver essential services to those we serve. The Benefits of Joining Our Team: Join our innovative IT team under the guidance of the DMVA IT Manager, where you'll provide exceptional support to seven divisions within our department. We prioritize self-growth and career advancement, offering multiple training and development opportunities, along with a flexible alternate work week schedule. After training, remote work may be an option, and you'll enjoy benefits including paid leave accrual, extensive retirement plans, and comprehensive medical, vision, and dental coverage. Conveniently located, our work environment is easily accessible from Anchorage, Eagle River, and the Valley. The Working Environment You Can Expect: Joining DMVA's independent IT department offers a unique opportunity to innovate and respond quickly to the specific needs of our seven divisions, without the constraints of the state-wide Office of Information Technology. Our agile approach supports a proactive environment focused on enhancing our readiness for emergency and disaster response. We prioritize work-life balance with flexible scheduling, and foster team camaraderie through regular team-building activities and open communication, encouraging all members to engage in sharing ideas and contributing to decision-making processes. Who We Are Looking For: In addition to the minimum qualifications, the ideal candidate will possess the following competencies: Hardware : Knowledge of specifications, uses, and types of computer or computer-related equipment. Operating Systems : Knowledge of computer network, desktop, and mainframe operating systems and their applications. Technical Competence : Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. To view the general description and example of duties for the position please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs If you can see yourself in this role, we encourage you to apply NOTE SPECIAL NOTICE - JBER (BASE) ACCESS NOTE The successful applicants must pass a federal background check in order to qualify for military base access, which is required with this position's work location on base. The background check may include fingerprinting. All job offers are conditional pending successful completion of the federal background check and issuance of a Defense Biometrics Identification System (DBIDS) card allowing base access. Also, you must be able to maintain the clearance throughout your employment. If using a private vehicle this will require a valid Alaska Driver License, proof of vehicle insurance, and a valid State of Alaska vehicle registration. State employees are guests on Joint Base Elmendorf-Richardson; clearance and access is not within the State's control. Special Note: In addition, in some cases employees must be able to obtain and maintain a Common Access Card (CAC). As part of the examination process, a background check investigation, including a criminal records check, will be conducted. Conviction of a crime will not automatically preclude appointment. The circumstances involved in the conviction will be considered. Minimum Qualifications Any combination of education and/or experience that provides the applicant with competencies in Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity. Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem. Equivalent to those typically gained by: Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations. Special Note: "Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. "Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job. "Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs. Additional Required Information Please read the below information carefully. This applies to your application submission. Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates you possess the minimum required competencies for the job class. Required documents due at the time of interview: Last three (3) performance evaluations or three (3) professional letters of recommendation, if evaluations are not available. Three (3) professional references we may contact by phone (must include position titles, and one former supervisor). Only include transcripts if using education to meet minimum requirements. Valid Alaska Driver's License. Work Experience: If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. Note: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. Application Notice: You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: Classification Study Notice: This position is currently undergoing review as a part of the IT job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study. EEO Statement: The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. Notice: If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at: Contact Information Workplace Alaska Application Questions & Assistance: Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: For applicant password assistance please visit: Contact Information : For specific information in reference to the position please contact the hiring manager: Kevin Gilliland Microcomputer/Network Specialist kevin.gillilandalaska.gov Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.) Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information. AVTEC Confidential Correctional Officers Marine Engineers Mt. Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Twelve (12) paid holidays a year 01 I acknowledge and understand that the education and/or experience used to meet the minimum competencies for this position must be adequately documented in the application to be considered. I acknowledge and understand this requirement. 02 I acknowledge that as a requirement for this position, I must have a valid driver's license and I must make evidence of this available upon time of interview. I acknowledge and understand this requirement. 03 Please rate your level of proficiency with Analytical Thinking/Problem Solving: Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully preformed all relevant concepts, procedures, and practices and facilitate transfer to others. Fluency: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully preformed the concepts, procedures, and practices independently. Literacy: Ability to communicate all relevant concepts, procedures, and practices of the subject area. I have limited application or practice. Discovery: Awareness of the basic/fundamental concepts, procedures, and practices of the subject area. I do not possess any proficiency level listed above. 04 Please rate your level of proficiency with regards to your Customer Service skills: Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully preformed all relevant concepts, procedures, and practices and facilitate transfer to others. Fluency: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully preformed the concepts, procedures, and practices independently. Literacy: Ability to communicate all relevant concepts, procedures, and practices of the subject area. I have limited application or practice. Discovery: Awareness of the basic/fundamental concepts, procedures, and practices of the subject area. I do not possess any proficiency level listed above 05 Please rate your level of proficiency with Information Assurance. Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully preformed all relevant concepts, procedures, and practices and facilitate transfer to others. Fluency: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully preformed the concepts, procedures, and practices independently. Literacy: Ability to communicate all relevant concepts, procedures, and practices of the subject area. I have limited application or practice. Discovery: Awareness of the basic/fundamental concepts, procedures, and practices of the subject area. I do not possess any proficiency level listed above 06 Please rate your level of proficiency with Technical Problem Solving. Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully preformed all relevant concepts, procedures, and practices and facilitate transfer to others. Fluency: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully preformed the concepts, procedures, and practices independently. Literacy: Ability to communicate all relevant concepts, procedures, and practices of the subject area. I have limited application or practice. Discovery: Awareness of the basic/fundamental concepts, procedures, and practices of the subject area. I do not possess any proficiency level listed above. Required Question