Desktop Support Technician I

OverviewWe are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.One Team / One GoalWe are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.We offer a comprehensive benefits package that includes:Flexible work environmentCareer advancementCompetitive base salaryBonus opportunityVacation, Personal, Sick and Holiday payMedical, Dental, Vision, Disability, Life and AD&D insurance401k with a company match30% merchandise discountResponsibilitiesThe desktop support technician is responsible for delivering high-level support for end users. The individual will provide support for escalated issues, requiring more advanced troubleshooting and analysis. This person will have a deeper understanding of client systems and will be responsible for providing training and assistance to our temporary desktop support technicians. The ideal candidate will have a strong passion for new technologies, learning, and providing exceptional customer service to end-users.Install and configure VOIP phones, ensuring seamless communication infrastructureAdminister Office 365, covering Exchange and Teams functionalitiesDevelop and execute scripts to automate IT tasks and software deploymentsOversee Windows update management, maintaining system integrity and securityMaintain OS base images on the MDT server for streamlined deploymentGovern user access process, granting permissions for key systemsCreate user documentation and conduct end-user training sessionsInstall and configure software and hardware across PC and Mac platformsProvide comprehensive support for personnel, addressing hardware, VPN, wireless networking, email, and printersDocument support requests and resolutions meticulously in the ticketing systemCollaborate with other IT departments to resolve end-user problems and access requestsQualificationsBachelor's degree in Computer Science, Information Technology, or a related field; or one year related experience and/or training; or equivalent combination of education and experienceExperience with Active directory and group managementFamiliarity with PowerShell and command line scripts preferredExperience performing basic tasks in Exchange Online, including creating/managing mailboxesExperience performing basic Teams administration tasks, including creating/managing TeamsExperience supporting Windows 10 and Windows 11 desktop/laptopsExperience supporting Mac OS and Jamf experience preferredAbility to work independently, in a fast paced environment

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