IT Program Manager

Summary The Department of the Interior is devoted to protecting and preserving the natural resources of this great nation, including National Parks, Landmarks, and the well-being of communities, including those of Native American, Alaska Natives and affiliated Islanders. Responsibilities Note: This announcement has a 100 applicant limit. The announcement will close at 11:59 p.m. (EST) on the day it reaches 100 applicants, or on the posted closing date, whichever occurs first. The position is located in the Department of the Interior (the Department), Office of Hearings and Appeals (OHA) and serves as the Information Technology (IT) Program Manager for OHA under the direction and supervision the Deputy Director. The incumbent exercises management and oversight over information technology resources for OHA and has responsibility for planning, organizing, and executing all IT program activities and projects. At the full performance level, GS-15, the major duties of this position include but are not limited to the following: 1. Leads the development of an integrated program to develop, coordinate, and manage IT assets and projects as well as develop and manage IT budget, capital planning (CPIC), staffing, and acquisition strategies. Tracks all OHA IT assets including warranties and determines refresh cycles. 2. Advocates innovative uses of technology to ensure acquisition of information resources maximizes value and manages risks and develops an understanding of the organization's mission and proactively identifying technology that would serve to modernize and make processes more efficient. 3. Performs project implementation and troubleshooting functions that include: planning, coordinating, implementing and monitoring the rollout of projects that have an IT component (including hardware such as copiers, mail machines as well as the deployment or updating of software). 4.Plays a leadership role in the development and deployment of IT systems or software, communicating regularly with all OHA employees affected and the Department's OCIO and providing regular updates on the status of deployment with OHA leadership. Monitors issues with external users of IT systems, identifies trends. 4. Manages and works with OCIO IT support on all OHA software or hardware system, particularly OHA main system that provides for e-filing and case docket management; develops a command of its technical function as well as an understanding how the system supports OHA's mission. 5. Serves as a Contracting Officer Representative on acquisitions of software or hardware with a significant IT component and provides contracting support on contracting efforts with any IT component. Serves as a technical lead. Follows through during development of major IT systems Serves as a key contact on Interagency Agreements related to IT. Works with OCIO to ensure acquisitions meet DOI requirements and will function with DOI systems. 6. Provides IT expertise in evaluating the organization's need for software, hardware, or other IT systems or assets; applying project management expertise to all aspects of the organization's IT operations and plans. 7. Communicates with organizational employees, establishing a network of contacts throughout the organization, and meeting regularly to discuss ongoing IT issues and provide solutions and feedback, coordinating deployments of IT software/hardware. Keeping the OHA website up to date. 8. Identifies possible improvements and troubleshoots IT issues that arise with the Office of the Chief Information Officer (OCIO) and the IT Helpdesk; creates "how to" instructional sheets to assist employees with IT, communicating with the Administration Division on Property management and inventory as well as contracts with an IT component, and tracking and alerting employees of upcoming IT updates and deployments. 9. Serves as the key organizational contact on IT matters, represents the organization and participates in Departmental IT meetings, responds to IT data calls, and coordinates with OCIO on reimbursable service agreements for IT services. 10. Provides organization-wide change leadership for crucial initiatives and to revitalize and modernize operations through collaboration with OCIO, coordinating, implementing, and evaluating the effectiveness of IT policies, procedures, and systems to ensure effective and cost efficient information resources management. Salary Range Information (Per Annum): $163,964 - $191,900 *First time hires to the federal government typically start at the beginning salary in the range for their respective grade level. Requirements Conditions of Employment You must be a U.S. Citizen. You will be subject to a background/suitability investigation/determination. You will be required to have federal payments made by Direct Deposit. You must submit ALL required documents and a completed questionnaire. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service system, or are exempt from having to do so under the Selective Service Law. See http://www.sss.gov/. Qualifications Experience Applicants must have IT-related experience demonstrating each of the four competencies listed below. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit , including the general public, individuals who work in the office or Department, , other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND GS-15 To qualify for the GS-15, you must possess at least one full year of specialized experience equivalent to at least the GS-14 grade level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is defined as demonstrated experience (must meet all 7): Managing and overseeing Information Technology (IT) resources for an organization with responsibility for planning, organizing and executing all IT program activities and projects in multiple geographic locations. Developing a budget proposal on IT matters or reviewing descriptions of IT needs relating to contracts or agreements. Communicating technical IT issues, including IT security, in business terms to policy-makers, leadership, and staff; and communicating policy and mission needs that rely on IT to technical staff. Developing and reviewing policies, guidelines, procedures and training materials for an IT program. Providing advice on IT Systems/Software that improve office function, on deployments and/or continuing functionality of existing system/software. Developing web pages and exploring possible options for external interface in coordination with a separate component. Leading or playing a management role in the deployment of an IT system or software. You will be asked to complete a writing exercise during the interview process. All qualification requirements must be met by the closing date of this announcement. Merit Promotion candidates must also meet Time-in-Grade requirements by the closing date of the announcement. Education Additional Information Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position. Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for and performance of higher-level duties. The application contains information subject to the Privacy Act (P.L. 93-579, 5 USC 552a). The information is used to determine qualifications for employment, and is authorized under Title 5, USC, Section 3302 and 3361. Notice of Financial Disclosure Report Requirement: The position to which you will be appointed is subject to a financial disclosure reporting requirement and you will be required to complete a new entrant Confidential Financial Disclosure Report (OGE Form 450) within 30 days of your appointment.