Freedom Forever
Funding Coordinator
Freedom Forever, Las Vegas, Nevada, us, 89105
DescriptionJoin an established and innovative company in the fast-growing solar industry and enjoy strong pay rate + benefits + advancement opportunities!
POSITION SUMMARY:
The Funding Coordinator focuses on the back end (post-install) submissions by collecting payments for all projects. This includes customer escalations and collaborating with dealers, internal departments, and finance companies. The Funding Coordinator processes and / or collects all post-install payments for all of Freedom Fore v er's solar projects, regardless of the finance company. The position is responsible for efficient and accurate submissions based on the Company's scope of work for each project, improving the productivity of field representatives by dealing with customer queries and fielding calls. Funding Coordinators contribute to the quality of customer service and the achievement of Company and department targets.
We offer an extensive benefits package which includes:
Medical InsuranceDental InsuranceVision Care Insurance401K$50k Life Insurance CoverageMedical Reimbursement Accounts (HSA & FSA)Employee Assistance ProgramPaid Time-OffESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Work with Finance Companies to submit documents and verify customer and system specificationsCheck all the finance portals and CRM to ensure that customer's details, prices, product quantity, and numbers are accurate before submissionAnswer all incoming phone calls from customers in a timely manner; confirm data accuracy in documents, finance portals, invoices, and CRM.Remain up to date on project stages and statusesFollow up on aging projects and maintain secure financing through extensions, project progress, and interaction with finance partnersProvide updates to Operations, Sales and customer records to reflect project statusesContact clients to obtain missing documents or answer queriesDispatch service calls and escalate project needs per customer requests and for funding purposesCommunicate important project information between finance partners, sales, and operationsCommunicate important feedback from customers to managementEnsure processing targets are met and report any deviations; track and report on all outstanding balances due while keeping all departments accountable by communicating action items accordingly.Provide support to Sales Support and Dealer Partners to help reach the team's objectives; dealing with and responding to high volumes of emailsPerform other duties as assignedQUALIFICATION REQUIREMENTS:
Education & Certifications:
High School Graduate or GEDExperience:
Proven work experience as an administrator or Sales support agentKnowledge, Skills & Abilities:
High organizational skillsAbility to manage a number of projects at the same timeA team player with a high level of dedicationAbility to work under strict deadlinesSpecial Skills & Training:
Hands-on experience with MS Office (MS Excel in particular)PHYSICAL DEMANDS AND ABILITIES
Regularly spend long hours sitting and using office equipment and computersRegularly spend long hours answering phone calls and emailsRegularly move from sitting to standing positions effortlesslyRegularly spend long hours in intense concentration reviewing and entering information into acomputerRegularly use hands and fingers to handle, control or feel objectsRegularly see details of objects that are less than a few feet awayRegularly speak clearly so listeners can understandRegularly understand the speech of another personFrequently work on projects that require deadlinesFrequently bend to file and maintain filesOccasionally lift 5-10 poundsTRAVEL REQUIREMENTS
(Employee is required to travel for business purposes, not including commute to and from work.)
If required to travel, must have a valid Driver's License/Insurance and the ability to drive a personal vehicle to different sites. Job based in Nevada and not seeking remote employees HIGH PRIORITY
POSITION SUMMARY:
The Funding Coordinator focuses on the back end (post-install) submissions by collecting payments for all projects. This includes customer escalations and collaborating with dealers, internal departments, and finance companies. The Funding Coordinator processes and / or collects all post-install payments for all of Freedom Fore v er's solar projects, regardless of the finance company. The position is responsible for efficient and accurate submissions based on the Company's scope of work for each project, improving the productivity of field representatives by dealing with customer queries and fielding calls. Funding Coordinators contribute to the quality of customer service and the achievement of Company and department targets.
We offer an extensive benefits package which includes:
Medical InsuranceDental InsuranceVision Care Insurance401K$50k Life Insurance CoverageMedical Reimbursement Accounts (HSA & FSA)Employee Assistance ProgramPaid Time-OffESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Work with Finance Companies to submit documents and verify customer and system specificationsCheck all the finance portals and CRM to ensure that customer's details, prices, product quantity, and numbers are accurate before submissionAnswer all incoming phone calls from customers in a timely manner; confirm data accuracy in documents, finance portals, invoices, and CRM.Remain up to date on project stages and statusesFollow up on aging projects and maintain secure financing through extensions, project progress, and interaction with finance partnersProvide updates to Operations, Sales and customer records to reflect project statusesContact clients to obtain missing documents or answer queriesDispatch service calls and escalate project needs per customer requests and for funding purposesCommunicate important project information between finance partners, sales, and operationsCommunicate important feedback from customers to managementEnsure processing targets are met and report any deviations; track and report on all outstanding balances due while keeping all departments accountable by communicating action items accordingly.Provide support to Sales Support and Dealer Partners to help reach the team's objectives; dealing with and responding to high volumes of emailsPerform other duties as assignedQUALIFICATION REQUIREMENTS:
Education & Certifications:
High School Graduate or GEDExperience:
Proven work experience as an administrator or Sales support agentKnowledge, Skills & Abilities:
High organizational skillsAbility to manage a number of projects at the same timeA team player with a high level of dedicationAbility to work under strict deadlinesSpecial Skills & Training:
Hands-on experience with MS Office (MS Excel in particular)PHYSICAL DEMANDS AND ABILITIES
Regularly spend long hours sitting and using office equipment and computersRegularly spend long hours answering phone calls and emailsRegularly move from sitting to standing positions effortlesslyRegularly spend long hours in intense concentration reviewing and entering information into acomputerRegularly use hands and fingers to handle, control or feel objectsRegularly see details of objects that are less than a few feet awayRegularly speak clearly so listeners can understandRegularly understand the speech of another personFrequently work on projects that require deadlinesFrequently bend to file and maintain filesOccasionally lift 5-10 poundsTRAVEL REQUIREMENTS
(Employee is required to travel for business purposes, not including commute to and from work.)
If required to travel, must have a valid Driver's License/Insurance and the ability to drive a personal vehicle to different sites. Job based in Nevada and not seeking remote employees HIGH PRIORITY