Impact Business Group Inc
Avaya Telecom Engineer
Impact Business Group Inc, Springfield, Illinois, United States, 62702
Our client, one of the leading Healthcare organizations in Illinois, is a community-based, not-for-profit organization that provides a full range of inpatient, outpatient, home health, hospice, behavioral health, and primary care physician services. With eight affiliates they deliver high-quality, patient-centered care in support of their mission to improve lives and build stronger communities through better health.
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Our client is looking for an Avaya Telecom Engineer
*** Please note: this role is for a Telecommunications Engineer with specific Avaya experience ***
Location: Onsite (M-F) - Springfield, ILRelocation assistance: N/AType: 6-month Temp-to-Hire
Education:Bachelor's degree in computer related field (required)(Three+ years of experience in Avaya Telecommunication support may be considered in lieu of Degree.)
Duties:Monitors and responds to Avaya Telecommunication hardware and software problemsPerforms Avaya Communication Manager AdministrationInstallation and support of - Avaya Modular messaging, VAL manager, Avaya Site manager, VOIP, media gateways, design installation and management of telecommunications systems and telecommunication circuitsResponsible for Backups and RestoresDevelops and tests Disaster Recovery (DR) procedures and documentationWorks with Telecommunications Analysts, Telecommunication Technicians, and Enterprise Network support teams to provide support for production and non-production phone systemsInterfaces with Application Development and Vendor support service groups to ensure proper escalation during outages or periods of degraded system performanceSupports on-going analysis of performance, availability, and maintainability of Telecommunication systemsTrouble-shoot, identify & implement corrective measures
Experience:Three to five years' experience supporting Avaya Telecommunications hardware/software (required)Standard network protocols - TCP/IP, DHCP, telnet, FTP, TFTP, SSH, PPP, and SNMP (required)Avaya Call Center software and reporting tools (required)Experience in development and testing of Disaster Recovery (DR) procedures and documentation
Other Knowledge/Skills/Abilities: (as many as practical)Avaya hardware and software systems - Avaya s8800, s8500, s8300 servers and software, VOIP media gateways, Avaya Modular Messaging, CXM Call Recording, ECAS Call Accounting, Spectralink wireless VOIP phones, Vocera VOIP wireless Phones and serversProblem solving skillsAbility to consistently exercise sound judgment and initiative in all circumstances, including stressful situationsAble to effectively manage competing priorities.Ability to communicate effectively with all levels of staff, including both IT staff and Business CustomersExperience with proper escalation of critical service calls with Vendor support (quickest resolution)Customer service approach to those supportedTechnical and business - written / verbal skills communication skillsProficiency in creating appropriate system documentation
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Our client is looking for an Avaya Telecom Engineer
*** Please note: this role is for a Telecommunications Engineer with specific Avaya experience ***
Location: Onsite (M-F) - Springfield, ILRelocation assistance: N/AType: 6-month Temp-to-Hire
Education:Bachelor's degree in computer related field (required)(Three+ years of experience in Avaya Telecommunication support may be considered in lieu of Degree.)
Duties:Monitors and responds to Avaya Telecommunication hardware and software problemsPerforms Avaya Communication Manager AdministrationInstallation and support of - Avaya Modular messaging, VAL manager, Avaya Site manager, VOIP, media gateways, design installation and management of telecommunications systems and telecommunication circuitsResponsible for Backups and RestoresDevelops and tests Disaster Recovery (DR) procedures and documentationWorks with Telecommunications Analysts, Telecommunication Technicians, and Enterprise Network support teams to provide support for production and non-production phone systemsInterfaces with Application Development and Vendor support service groups to ensure proper escalation during outages or periods of degraded system performanceSupports on-going analysis of performance, availability, and maintainability of Telecommunication systemsTrouble-shoot, identify & implement corrective measures
Experience:Three to five years' experience supporting Avaya Telecommunications hardware/software (required)Standard network protocols - TCP/IP, DHCP, telnet, FTP, TFTP, SSH, PPP, and SNMP (required)Avaya Call Center software and reporting tools (required)Experience in development and testing of Disaster Recovery (DR) procedures and documentation
Other Knowledge/Skills/Abilities: (as many as practical)Avaya hardware and software systems - Avaya s8800, s8500, s8300 servers and software, VOIP media gateways, Avaya Modular Messaging, CXM Call Recording, ECAS Call Accounting, Spectralink wireless VOIP phones, Vocera VOIP wireless Phones and serversProblem solving skillsAbility to consistently exercise sound judgment and initiative in all circumstances, including stressful situationsAble to effectively manage competing priorities.Ability to communicate effectively with all levels of staff, including both IT staff and Business CustomersExperience with proper escalation of critical service calls with Vendor support (quickest resolution)Customer service approach to those supportedTechnical and business - written / verbal skills communication skillsProficiency in creating appropriate system documentation