Technology Support Technician

Why take a Help Desk Technician role with this organization? Vital role providing hands-on tech support and infrastructure management across a two-school district Direct involvement with students, staff, and faculty to ensure smooth daily operations of district technology Growth potential through exposure to network and systems management in a dynamic educational environment What will the Help Desk Technician do? Serve as the primary tech support contact for faculty, staff, and students across the district Handle repairs, troubleshooting, and problem-solving for Chromebooks, laptops, projectors, displays, and other district technology Organize and address ticketing requests through a Tech Bar and provide in-person support as needed Manage Active Directory, support Google Workspace, and handle device imaging, setup, and maintenance Transport tech equipment between schools and assist with technology planning and initiatives What the company needs in a Help Desk Technician candidate? Experience with Google Workspace for Education, Chrome OS, and Windows OS Knowledge of IP networking (DNS/DHCP), VLANs, switches, and wireless access points Strong organizational, communication, and problem-solving skills for managing tickets and interacting with the school community Certifications in A+, Network+, or Microsoft preferred, but not required Bachelor's degree preferred; minimum one year of tech support experience in a relevant environment Ability to pass a background check (including fingerprinting) for safe interaction with the student population #CFSNOV2024#INNOV2024#CBNOV2024#ZRCFSTECH#LI-MH3Id: EB-1893371175