MAP Automotive Group
Meade Lexus of Southfield- Service Manager
MAP Automotive Group, Southfield, Michigan, United States, 48076
At MAP Automotive, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at MAP Automotive is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.What We Offer
Medical, Dental, Vision and Disability401K PlanPaid time off and vacationPaid TrainingEmployee vehicle purchase plansLong term job securitySaturday LunchesResponsibilities
Ensure customers receive prompt, courteous, and effective serviceHires, trains, motivates, counsels, and monitors the performance of all service department staffMaintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriatelyCreate and maintain a process to effectively manage warranty, customers paid, and internal repair ordersEstablishes and maintains good working relationships with customers to encourage repeat and referral businessStrives for harmony and teamwork within the department and with all other departmentsRequire employees to keep the department clean, organized, and efficientQualifications
Automotive management experience requiredLuxury automotive experience preferredDriven personality, eager to improve and able to work within and support internal teamsDemonstrated ability to manage othersProfessional appearanceValid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Medical, Dental, Vision and Disability401K PlanPaid time off and vacationPaid TrainingEmployee vehicle purchase plansLong term job securitySaturday LunchesResponsibilities
Ensure customers receive prompt, courteous, and effective serviceHires, trains, motivates, counsels, and monitors the performance of all service department staffMaintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriatelyCreate and maintain a process to effectively manage warranty, customers paid, and internal repair ordersEstablishes and maintains good working relationships with customers to encourage repeat and referral businessStrives for harmony and teamwork within the department and with all other departmentsRequire employees to keep the department clean, organized, and efficientQualifications
Automotive management experience requiredLuxury automotive experience preferredDriven personality, eager to improve and able to work within and support internal teamsDemonstrated ability to manage othersProfessional appearanceValid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.